Open Roles at M-KOPA Solar

In this role, you would be responsible for:

• Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits
• Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules
• Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members
• Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately
• Maintaining accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk)
• Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues
• Assisting with routine driver-related issues and helping facilitate communication with external stakeholders
• Helping identify and track customers with overdue payments and supporting documentation for recommended actions
• Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities
• Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities
• Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance

Your application should demonstrate:

• Proven experience in collections, fleet management, or customer performance roles
• Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism
• Ability to manage field operations, including interacting with local law enforcement and community leaders
• Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk)
• High attention to detail and ability to multitask in a fast-paced environment
• Willingness to travel and work flexible hours as operational needs require
• Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage
• Understanding of or interest in fintech and financial inclusion is desirable

go to method of application »

In this role, you would be responsible for:

• Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits
• Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules
• Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members
• Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately
• Maintaining accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk)
• Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues
• Assisting with routine driver-related issues and helping facilitate communication with external stakeholders
• Helping identify and track customers with overdue payments and supporting documentation for recommended actions
• Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities
• Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities
• Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance

Your application should demonstrate:

• Proven experience in collections, fleet management, or customer performance roles
• Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism
• Ability to manage field operations, including interacting with local law enforcement and community leaders
• Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk)
• High attention to detail and ability to multitask in a fast-paced environment
• Willingness to travel and work flexible hours as operational needs require
• Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage
• Understanding of or interest in fintech and financial inclusion is desirable

go to method of application »

What You'll Do

• At M-KOPA, you'll lead the AI Ops Agents team from day one - owning delivery, growing the function, and proving the value. You'll work daily with Claude, Claude Code, MCP, and LangChain to build production-grade agents and automations that internal teams actually use. Your team builds automations and agents for internal use and serves as internal consultants, helping Software Engineering teams integrate AI into customer-facing products.

Your key responsibilities:

• Lead three AI Ops Engineers — own their delivery, development, and day-to-day work
• Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve
• Design and ship multi-agent systems and production-grade automations that measurably improve how internal teams and customer-facing staff work
• Build RAG pipelines for internal knowledge retrieval that ground agents in real organisational context
• Keep the AI tooling stack healthy as usage scales across 2,500+ employees
• Stay current on emerging AI tools and technologies - know what's hype and what's actually useful
• Help refine AI training for the wider organisation, including Software Engineering teams

Technical Environment

• AI & Agentic Frameworks: Claude, Claude Code, Anthropic tooling, LangChain, LangGraph, MCP, multi-agent orchestration, Google ADK (or similar agentic tooling)
• Automation & Prototyping: Scripting, workflow tools, AI-assisted development, rapid prototyping (Vercel/Railway)
• Enterprise Tooling: Identity automation (Entra), internal platforms, Notion, HiBob integrations
• Existing Foundation: Twelve months of Claude, Claude Code, Notion, HiBob, and Entra automations already running in production — you're building on proven foundations, not starting from zero

Our Approach

• Build, don't just advise — this is a hands-on team that ships working automations and agents
• Prove the value, then expand — start with three engineers, demonstrate impact, grow from there
• Product-focused mindset — treat internal teams as customers and build tooling that works
• Cut through the hype — evaluate emerging AI tools on practical value, not marketing buzz

What You Need

• We're looking for someone with a strong technical background and product-focused mindset. You won't be building models - we have Data Science teams for that. You'll be building multi-agent systems, shipping production-grade automations, and leading a team that makes M-KOPA's internal operations smarter and faster.

Required Experience:

• Hands-on experience building production-grade automations and AI agents — scripting, workflow tools, or AI-assisted development
• Hands-on experience building multi-agent systems using agentic frameworks — LangChain, LangGraph, MCP, Google ADK or similar
• Experience with RAG pipelines — retrieval-augmented generation for internal knowledge and workflow automation
• Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms
• People leadership experience — you've led or mentored engineers and can own a team's delivery and development