Open Roles at Q-Sourcing Servtec Group

ROLE OVERVIEW

• This is a high-impact, ground-floor opportunity for a commercially sharp and operationally resilient finance professional. The Group FP&A Lead will be the architect of the Group's financial planning and analysis capability — a function that does not yet exist in its current form and must be built, owned, and driven by the person in this seat.
• Sitting at the intersection of finance, strategy, and operations, this role will partner directly with the Group Head of Finance and the senior leadership team to deliver the financial intelligence that drives growth decisions across our Human Capital businesses in East Africa. You will work with imperfect, unstructured data from multiple systems and turn it into insight. That is not a temporary problem to be solved — it is the defining challenge and the defining opportunity of this role.
• We are not looking for someone who needs a clean model and a pre-built dashboard. We are looking for someone who builds the model, writes the rules, and teaches the business what good looks like.

KEY RESPONSIBILITIES

Financial Planning & Budgeting

• Own and lead the Group's annual budgeting and multi-year financial planning process from inception — this means designing the process, not just running it
• Build budget templates and planning models that work across multiple entities, currencies, and business lines within the Human Capital portfolio
• Consolidate submissions from Uganda and Emerging Markets Financial Controllers into a coherent Group view
• Work with senior leadership to translate business strategy into financial targets and resource plans
• Challenge assumptions, stress-test plans, and ensure budget submissions are grounded in commercial reality

Forecasting & Performance Monitoring

• Design and own the Group rolling forecast cycle — monthly and quarterly — working with imperfect, multi-source data
• Build variance analysis frameworks that explain what happened, why it happened, and what the business should do about it
• Develop leading indicators and early-warning metrics specific to the Human Capital / staffing sector in East Africa
• Track financial performance against budget and forecast across all business units, flagging risks and opportunities proactively
• Translate financial performance data into clear, concise management commentary for the Group Head of Finance and Board reporting

Management Reporting

• Design and produce the Group's monthly management accounts pack — from scratch — including P&L, balance sheet, cash flow, and KPI dashboards
• Build standardised reporting templates that can be replicated and scaled as the finance function grows
• Ensure reporting is consistent, comparable, and decision-grade across all entities
• Present financial results and insights clearly to non-finance stakeholders, including country and functional leaders

Data Architecture & Systems

• Work effectively with unstructured data from Excel files and multiple, partially embedded ERP/HRIS systems — this is a core requirement, not a temporary state
• Design data collection and aggregation processes that bring structure and consistency to fragmented financial information
• Partner with IT and Operations to define data requirements as systems are embedded and upgraded
• Build and maintain Excel-based financial models of institutional quality — scalable, auditable, and documented
• Act as the bridge between the business's current data reality and its future system ambitions

Business Partnering & Commercial Finance

• Partner with country and functional leaders to support commercial decision-making — pricing, bid modelling, contract profitability, headcount planning
• Develop financial models for new business opportunities, market expansions, and strategic initiatives
• Bring a Human Capital sector lens to financial analysis — understanding staffing ratios, billable utilisation, contractor margin dynamics, and workforce cost drivers
• Provide financial input into tender and proposal processes where revenue impact is material

Function Building & Process Design

• This is a build role. You will design the FP&A operating model — processes, calendars, templates, governance, and ways of working — from the ground up
• Establish financial planning standards and discipline across the Group that did not previously exist
• Define what a future FP&A team looks like, and lay the groundwork for future hiring as the function scales
• Document all models, methodologies, and processes to professional standards

PERSON SPECIFICATION

Essential Qualifications & Experience

• Fully qualified accountant — CPA, ACCA, CFA, or equivalent.
• Minimum 5 years post-qualification experience in FP&A, commercial finance, or management accounting & 3 years as a senior contributor or lead role with ownership
• Demonstrable experience building financial models, budgets, and forecasts in complex, multi-entity environments
• Advanced Excel proficiency — modelling, Power Query, dynamic arrays, and complex data manipulation (not negotiable; this is your primary tool)
• Experience working with unstructured, multi-source data and building order from it
• Exposure to East African business environments — Uganda or other East African markets strongly preferred
• Prior experience in the Human Capital, staffing, BPO, or professional services sector advantageous

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Job Purpose

• The Sales Growth Executive is responsible for defining and driving QSSK’s sales growth strategy with a focus on revenue generation, market expansion, and business development. The SGE will work closely with the Growth Manager and other Sales executive leaders to identify and capture new opportunities, build a resilient sales pipeline, forge strategic partnerships, and expand QSS market share in Kenya.

Core Responsibilities

Growth Strategy and Market Expansion

• Strategic Planning: Develop and execute a robust growth strategy that aligns with QSSG’s mission and vision, driving sustainable revenue growth
• Market Penetration: Identify and prioritize new market opportunities, establishing and executing market/ sector entry strategies that enhance QSSK’s competitive positioning.
• Revenue Optimization: Lead initiatives to maximize revenue streams, diversify service offerings, and expand the customer base across target regions.

Business Development and Sales Leadership

• Pipeline Development: Build and oversee a high-quality sales pipeline to drive continuous business growth and ensure the achievement of revenue targets.
• Client Acquisition and Retention: Design and implement client acquisition and retention strategies to enhance customer lifetime value and satisfaction.
• Partnership Management: Establish and manage high-impact partnerships with government entities, multinational corporations, and regional partners to support business development and market expansion.

Data-Driven Growth and Market Insights

• Market Intelligence: Leverage data analytics and market research to gather insights on customer needs, competitive landscapes, and emerging trends, adjusting growth strategies accordingly.
• Performance Metrics: Establish and track agreed key performance indicators (KPIs) to monitor the effectiveness of growth initiatives, ensuring alignment with revenue and Kenyan market share goals.
• Customer Segmentation: Use advanced segmentation to target priority customer groups, optimizing marketing and sales efforts for maximum impact.

Cross-Functional Collaboration

• Marketing Alignment: Partner with the Marketing Officer (MO) to ensure alignment between growth and marketing strategies, achieving consistency in brand messaging and effective customer acquisition.
• Product Innovation: Collaborate with the Technology Officer (TO), Customer Officer (CO) and People Officer (PO) to introduce new services and solutions tailored to Kenyan market demands, staying competitive and relevant.
• Financial Integration: Work with the FO to establish financial models and forecasts that support sustainable growth and efficient resource allocation.

Skills and Competencies

• Strategic Vision: Ability to craft and implement growth strategies
• Analytical Insight: Skilled in leveraging data analytics and market research to inform strategic decisions.
• Leadership: Demonstrated experience leading cross-functional teams and cultivating a performance-driven culture.
• Relationship Building: Strong ability to establish and sustain high-impact partnerships and client relationships.
• Adaptability: Capable of navigating complex and diverse market environments, with a flexible approach to evolving business needs.

Personal Attributes

• Results-Oriented: Focused on achieving measurable outcomes and scaling QSSK’s market share
• Visionary: Forward-thinking, with a proactive approach to capturing market opportunities.
• Collaborative: Works effectively across departments to unify growth efforts.
• Culturally Attuned: Understands and values the diverse dynamics of Kenya markets, adapting strategies to fit local contexts.

Educational Requirements

• Diploma in Sales, Marketing, Business Administration, Commerce, Economics, or a related field.
• Professional qualifications in Sales, Marketing, Business Development, or Customer Relationship Management are an added advantage.

Experience Requirements

• Minimum of 2-5 years of progressive experience in sales, business development, account management, or commercial operations.
• Proven track record of achieving and exceeding sales and revenue targets.
• Experience in market expansion, customer acquisition, and relationship management.
• Experience managing key accounts and developing strategic partnerships.
• Prior experience in FMCG, manufacturing, distribution, technology, or service industries is an added advantage.