Portfolio Recovery Executive at OYA Microcredit

Role Summary

The Portfolio Recovery Executive manages defaulted accounts, communicates with delinquent borrowers, negotiates structured recovery plans, and executes debt recovery protocols efficiently.

Key Responsibilities

• Contact delinquent borrowers via call, physical visits, and official correspondence to establish payment resolution.
• Negotiate practical, legally compliant, and structured repayment solutions for non-performing accounts.
• Maintain comprehensive loan recovery logs and update recovery CRM records regularly.
• Coordinate with external legal partners, asset repossession agents, and field monitoring teams where necessary.
• Analyze non-performing loan trends and advise management on recovery strategy improvements.

Key Qualifications & Requirements

• Diploma or Degree in Business, Finance, Credit Management, or related field.
• 2 to 4 years of proven hands-on debt recovery/collections experience in microfinance or consumer lending.
• High emotional intelligence, persuasive communication, and firmness in client negotiations.
• Familiarity with Kenyan debt collection laws and consumer protection guidelines.