Open Roles at Salix Data

Job Description

EA Training & Development

• Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
• Develop practical playbooks, SOPs, and training materials
• Assess readiness and support smooth transition into live client environments
• Continuously improve training based on real delivery insights

Operations & Program Management

• Oversee day-to-day performance and delivery of EAs
• Track output, identify gaps, and implement improvements quickly
• Standardize tools, workflows, and best practices across the team
• Bring structure and clarity to a fast-moving environment

Client Engagement & Delivery Support

• Support client onboarding to ensure seamless EA integration
• Join client calls where needed to maintain alignment and quality
• Act as a point of escalation for operational or service-related issues
• Work closely with internal teams to ensure strong client satisfaction

Team Leadership

• Mentor and guide EAs to maintain high standards of professionalism
• Support performance management and continuous development
• Contribute to hiring and building a strong EA bench

What We’re Looking For

• Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar)
• 5+ years’ experience supporting senior executives, with exposure to high-performance environments
• Proven ability to lead, mentor, or coordinate a team
• Strong organizational and project management skills with attention to detail
• Confidence working with international clients and remote teams
• Excellent written and verbal communication skills

What Will Set You Apart

• Experience building or improving processes, SOPs, or operational systems
• Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)
• Exposure to global organizations or distributed teams
• Training or experience in leadership, coaching, or team development

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Job Description

Vendor Coordination & Communication

• Manage vendor portals to track compliance requirements and updates
• Communicate with vendors via email and phone to request and follow up on documentation
• Handle inbound and outbound calls professionally and confidently
• Maintain clear, timely, and professional communication with external stakeholders

Documentation & Compliance Support

• Review vendor submissions for accuracy and completeness
• Track outstanding requirements and follow up consistently
• Maintain organized, up-to-date records across systems
• Flag missing or non-compliant documentation for escalation

Client Support

• Support day-to-day compliance operations in line with client expectations
• Provide timely updates on progress, issues, and outstanding items
• Escalate risks or delays proactively

What We’re Looking For

• Bachelor’s degree in any field
• 0–2 years’ experience in administration, operations, or customer-facing roles
• Strong written and verbal communication skills
• Confidence handling phone and email communication professionally
• High attention to detail and strong organizational ability
• Reliable, consistent, and able to manage repetitive tasks with accuracy

What Will Set You Apart

• Experience working with structured processes or compliance-related tasks
• Exposure to professional email communication with external stakeholders
• Comfort working in a fast-paced, process-driven environment

This role follows EST working hours (3:00 PM – 12:00 AM, Monday to Friday) and requires availability during Kenyan public holidays in alignment with the client schedule.

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Job Description

• Meticulously manage complex executive calendars and coordinate high-level meetings with internal and external stakeholders, ensuring optimal time utilization.
• Orchestrate domestic and international travel arrangements with precision, including flights, accommodations, and detailed itineraries.
• Craft and edit critical correspondence, presentations, and reports with impeccable accuracy and attention to detail.
• Strategically plan and execute meetings, conferences, and events, overseeing all logistical aspects and catering requirements.
• Serve as a primary liaison between executives and employees, clients, and other external partners, maintaining the highest standards of professionalism
• Exercise utmost discretion in handling confidential and sensitive information, recognizing the critical nature of executive-level communications
• Efficiently manage and prioritize incoming communications, including calls, emails, and correspondence, responding appropriately and expeditiously
• Implement and maintain robust filing systems, ensuring meticulous organization of both digital and physical documents.
• Undertake special projects and execute ad hoc tasks as assigned by executives, demonstrating adaptability and commitment to organizational goals.

Qualifications

• Bachelor's degree in Business Administration or related field preferred, with 1-2 years of experience as an Executive Assistant or in a similar role supporting C-level executives
• Exceptional verbal and written communication skills, strong organizational abilities, and excellent interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to handle multiple priorities, solve problems, and adapt to changing environments
• Discretion and ability to handle confidential information with integrity
• Experience with travel arrangements and calendar management
• Familiarity with Nairobi's business environment and local customs is a plus