Open Roles at Solvo Global

About the job

• We are looking for a Senior Cloud Platform Engineer with strong DevOps experience to lead and scale the cloud infrastructure of an AI-driven healthcare platform. This solution integrates multiple hospital systems into a unified platform, requiring high availability, robust security, and zero downtime.
• In this role, you will be responsible for designing, optimizing, and ensuring the stability of cloud infrastructure, leading DevOps practices across CI/CD, automation, monitoring, and security. This is a hands-on position, ideal for those who thrive in dynamic, high-growth environments.
• Schedule~ Onsite | Monday to Friday | 9~00 a.m. to 5~00 p.m. ET

Responsibilities~

• Lead the design and continuous improvement of AWS infrastructure
• Build and maintain efficient CI/CD pipelines
• Implement Infrastructure as Code (Terraform, CloudFormation)
• Ensure reliability through monitoring, logging, and performance optimization
• Manage incident response processes
• Implement cloud security best practices
• Optimize systems for high-traffic environments
• Collaborate with engineering teams to enable efficient deployments
• Drive automation and improve team productivity

Requirements~

• 5+ years of experience in Cloud/DevOps
• Strong hands-on experience with AWS in production environments
• Experience with CI/CD and deployment automation
• Experience with Infrastructure as Code
• Knowledge of observability, security, and networking
• Experience with high-availability systems and microservices

Nice to have~

• Docker and Kubernetes
• Experience with AI-based systems
• Experience in regulated industries (healthcare, finance)

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About the job

• We are looking for a Patient Care Specialist to provide exceptional patient support while ensuring compliance with OSHA and HIPAA regulations. This role focuses on delivering a seamless patient experience through effective communication, accurate scheduling, and strong attention to detail.

Key Responsibilities

• Provide empathetic, professional patient support
• Manage appointment scheduling, including calendar optimization and double-booking when needed
• Maintain accurate patient records in EHR/EMR systems
• Handle calls, emails, and patient inquiries efficiently
• Verify patient information and pre-visit requirements
• De-escalate concerns with a patient-first approach
• Collaborate with clinical and administrative teams

Requirements

• Experience with EHR/EMR systems and medical scheduling
• Knowledge of OSHA & HIPAA compliance
• Strong communication and conflict resolution skills
• High attention to detail and organizational abilities
• Ability to multitask and work under pressure

Schedule:

• 26 hours/week within 3:00 AM – 3:00 PM (Kenyan time)

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About the job

• Location: Onsite – Oasis Outsourcing, Royal Offices, 3rd Floor, Office 33, Mogotio Road, Nairobi, Kenya
• Schedule: 26 hours per week, with shifts assigned within the 3:00 PM – 3:00 AM Kenya time window (not 12-hour shifts, but availability is required during this range).

Role Overview:

• As a Patient Care Specialist, you will be the first point of contact for patients, ensuring a warm, efficient, and fully compliant experience aligned with OSHA and HIPAA regulations. Your mission will be to combine strong administrative skills with a human-centered approach, optimizing medical schedules, coordinating clinical processes, and resolving patient concerns with empathy and professionalism.

Key Responsibilities:

• Provide patient support with clear, empathetic, and professional communication.
• Ensure compliance with OSHA and HIPAA regulations in all interactions.
• Manage medical schedules: identify available slots, restrictions, and opportunities for optimization (including double-booking when appropriate).
• Maintain accurate patient records in electronic systems and internal tools.
• Handle calls, emails, and patient inquiries efficiently.
• De-escalate patient concerns using empathy and conflict resolution techniques.

Requirements:

• Knowledge of HIPAA compliance.
• Minimum 1 year of experience in scheduling and coordinating medical appointments.
• Patient data management and accurate documentation.
• Proficiency in healthcare platforms (CRM, scheduling tools).
• Advanced English (B2+/C1) – mandatory requirement.