Openings at Brites Management

Duties & Responsibilities

• To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.
• The manager must check that enough staff is available in the hotel departments
• Look after the customer’s complaints and suggestions and escalate them
• To ensure that guests receive high quality services
• To ensure that the applicable regulations are complied with
• Ensure orders for food, equipment, and supplies are placed
• Ensure the maintenance and repair of the restaurant’s equipment
• Tracking and Managing Inventory to Control Food Costs
• Controlling Labor Costs by reducing employee turnover
• Restaurant Cost Control through proper utilization of supplies
• Ensure compliance with all requirements
• Coordinate all departments for smooth running of the restaurant

Qualifications

• Degree/ Diploma in Hotel Management/ Hospitality
• 5 years’ experience in a busy hotel/Restaurant as a Supervisor or Team leader
• Team management, leadership & team player
• Effective management: delivering profits to the hotel
• Adaptability: coping with the diversity of customers and their needs
• Thorough and initiative
• Great Communication Skills
• Prompt Decision Making
• Team Management
• Conflict Resolution

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Duties & Responsibilities

• Advises customers about necessary service for routine maintenance.
• Explains the services offered at the Auto Centre including car wash, repairs, express services, wheel balancing etc
• Customer service and PR to retain customers
• Taking payments in cash and Mpesa
• Coordinating between the staffs and the customers
• Marketing strategies including digital marketing
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer’s signature on repair order; provides customer with a copy.
• Establishes customer’s method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.

Qualifications

• Degree or Diploma
• 2-3 years experience in a busy Auto centre
• PR and customer service skills
• High levels of integrity
• Marketing skills
• Online marketing skills
• Basic mechanical knowledge
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Good communication skills
• Planning and organizational skills
• Problem solving
• Decision-making
• Team player

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Duties & Responsibilities

• Ensuring compliance with sanitation, hygiene, health and safety legislation and hotel’s quality requirements
• Mix drinks as per the set standards
• Create cocktails using fresh ingredients
• Assist in the preparation of all beverages, both hot and cold
• Assist with general bar tender duties to include taking and making reservations, taking and serving order, clearing and preparing tables bar area and bar storage (cellar etc), prepare the bill and taking payment.
• Understand the “ingredients” of cocktails and other drinks/ beverages to enable you to confidently deal with customer queries etc and to assist and help train other team members
• Assist in the quality management beverages
• Assist generally in the bar/drinks area as directed
• Maintaining accurate records and accounts as required and agreed
• Help set an example for other team members of commitment, work ethic and habits and personal character
• Responsibly use resources and help control expenses
• Adhere to all restaurant policies and procedures

Qualifications

• Qualifications in hospitality
• Good experience as a mixologist in a busy restaurant
• Good understanding of front of house and of food and beverage hygiene and quality standards and health and safety
• Excellent customer service
• Enthusiastic and hardworking
• Committed to customer satisfaction
• high integrity and honesty in all dealings
• Ability to work under pressure
• Good communication skills
• Problem solving
• Decision-making
• Can work on shift base i.e. Day & Night shift
• Team player

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Duties & Responsibilities

• Supervise business teams to promote company’s products in the assigned area for revenue growth.
• Conduct market research to assess market trends and explore business opportunities in assigned area.
• Conduct promotional activities to generate revenue and increase brand visibility.
• Implement business strategies to achieve monthly and annual goals.
• Monitor and supervise the budget, resources, inventory, performance, and profitability.
• Recruit employees, assess their performance and take necessary actions when needed.
• Train team members to improve their skills and competencies.
• Analyze business results and recommend improvements for business plan.
• Develop individual developmental plans for each team member.
• Develop area specific business plan for profitability while complying with the needs of local market.
• Manage budget, time and resources to meet business objectives in the assigned areas.
• Implement business policies and programs for smooth operations.
• Conduct regular business meetings and coordinate with business teams to ensure continuous development.
• Guide business team in completing their tasks successfully.

Skills & Competences

• Having a high level of initiative and drive
• Having strong sense of responsibility and commitment to one’s duties
• Able to manage a team
• Selling and Marketing skills
• Supervisory and leadership skills
• Strong written communication, exceptional listening and analytical skills
• Must exhibit excellent customer service, communication, and interpersonal skills.

Qualifications

• Bachelor’s degree in Pharmacy
• Qualifications in Sales and Marketing will be an added advantage
• Only local Kenyan candidates from reputed Pharmaceuticals companies need apply
• Currently working as an Area Sales Manager with a Pharmaceutical Company
• Over 5 Years of Experience in Sales & Marketing in Pharma Industry
• Candidate must have experience in handling team size of 10+ people
• Proficiency in Microsoft computer applications

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JOB SUMMARY

Our client a distributor of high end food products from Egypt is seeking to hire an Export Sales Manager to sell the products overseas. He/she will open up distributorship in Tanzania, Uganda, DRC, Rwanda, Burundi, Ethiopia, Djibouti, Sudan, Eritrea, Somali (Both Somali & Somali Land – Indian Ocean Isles of Seychelles, Mauritius, Madagascar and Comoros) and has capabilities to open new market and develop the business. The ideal candidate will have similar experience working with an FMCG or a distributor.

Duties & Responsibilities

• Studying the market in the target country or countries
• Open the African market by signing contracts with distributors in different countries
• Identifying new markets for exports and developing new business accounts
• Planning a sales campaign suited to that country and current consumer trends
• Planning and reviewing budgets for product ranges
• Identify new business opportunities by tapping the potential customers from different countries
• Plan, design, develop and implement different sales activities by researching the customer’s needs and requirements
• Make sure that the existing clients are retained and maintained while developing the new customers
• Ensure that the all the sales and marketing activities are carried out within the agreed budgets, volume, sales, and within the given time scales
• To take initiative and efforts to develop constructive and effective solutions to any issues that slow down or hamper the export procedures and activities
• To constantly review distributor’s performance and monitor their work, so that relevant information can be provided to the management
• Meeting with clients here or overseas
• Negotiating the sale terms and meeting sales targets
• Organizing licenses and other legal requirements for certain products
• Managing administration, such as orders, contracts and export documents
• Troubleshooting to sort out any problems with the exports.

Qualifications/ Requirements/Key Skills

• Degree in Marketing, (International) Business, Finance or any other related field
• Practical experience in a similar position- within an FMCG environment.
• 8 years plus relevant experience working as an Export Sale Manager in an FMCG environment
• Knowledge of budget management, international trade relations
• Hands-on experience on using the CRM –ERP Software.
• Experience opening distributorship in different countries
• Able to meet deadlines
• Customer service and report writing skills
• Market and business analysis
• Analytical and Problem-Solving skills
• Supply Planning & management