Openings at CIC Insurance

PURPOSE

To manage and administer retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.

 Primary Responsibilities

1. Provide excellent customer service to scheme members, trustees, service providers and business partners by responding to enquiries & requests relating to schemes provisions & benefits payments;
2. Organize and attend quarterly trustee meetings, AGM’s and member education days;
3. Monitor fund reconciliations preparation of schemes financial statements and monitoring the performance of guaranteed fund;
4. Supports Head – Retirement Benefits in developing Pension and Annuity business proposals, quotations, policy documents & Service Level Agreement/ Administrator’s agreement & brochures, Drafting of Trustee Deed & Rules;
5. Oversee the issuance of members’ annual statements after interest declaration;
6. Monitor trends in the industry and communicate to all stakeholders;
7. Review and submit reports and returns to management and regulators;
8. Draft and develop policies and procedures of Pensions and Annuities for review by Head – Retirement Benefits to ensure that they are compliant;
9. Provide input on pensions and annuity product development and ICT systems;
10. Approve payments of service providers & intermediaries;
11. Support Head – Retirement Benefits in day today departmental administrative duties;
12. Any other relevant duties as assigned from time to time.

GENERIC DUTIES

1. Conduct performance appraisal of direct reports

PERSON SPECIFICATION

• Academic Qualifications
  1. Bachelor’s Degree in Business, Insurance, Actuarial, Statistics/Mathematics

Professional Qualifications

1. Professional certification AIIK or FSRI or ACII
2. Trustee Development Training Program Kenya (TDPK) will be an added advantage

Experience

1. Minimum of 4 Years work experience in Pensions administration

Skills and Attributes

1. Excellent communication, Interpersonal and presentation skills
2. Technical competence in insurance and pension administration
3. Proficient in MS Excel with excellent analytical skills
    

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PURPOSE
To manage client relations in respect to retirement benefits scheme members in accordance to Retirement Benefits Authority compliance requirements.

Primary Responsibilities

1. Handle scheme members service issues and queries;
2. Escalate member queries to the relevant job role and communicate feedback to the members;
3. Promote organizations customer service charter;
4. Conduct member education and training on benefits management;
5. Keep updates on relevant regulatory changes affecting the members of the retirement benefits schemes;
6. To conduct training of intermediaries and branch customer service representatives on retirement benefits products;
7. Plan and organize for retirement planning trainings for members of schemes, Intermediaries and participating employers;
8. To design and manage member relations tools;
9. Preparation of reports on member education requirements and activities and ensure compliance reports are done;
10. Support all CIC Life Retirement Benefits Business Events;
11. Develop and maintain good working relations with all the CIC Group Distribution Channels and internal customers;
12. Conduct scheme members, pensioners/ annuitants and beneficiaries’ existence audits;
13. Provide input for the customer service reports; and
14. Any other relevant duties as assigned from time to time.

PERSON SPECIFICATION

• Academic Qualifications
  1. Bachelor’s Degree in Business, Insurance, Actuarial, Statistics/Mathematics

Professional Qualifications

1. Progress towards a professional certification (AIIK/FSRI/ACII/) will be an added advantage

Experience

1. Minimum of 2 Years work experience in a similar role

Skills and Attributes

1. Excellent communication and presentation skills
2. Technical competence in insurance and pension administration
3. Proficient in MS Excel with excellent analytical skills