Openings at Gap Recruitment Services Limited

Job Purpose: Our client is seeking to recruit an After Sales Support Lead in their dynamic team. The individual shall the responsible for all the after sales support, maintenance and service of electronic security systems, while providing exceptional client experience to the companys clients.

Roles & Responsibilities

• Oversee client support service of electronic security systems such as CCTV, Access Control, Barriers, Bollards, Electric Fence, Public Address and Voice, Alarms, Building, IPBAX, Speedstiles, Tripods, Intercom, Electric Gates and Fire, Alarm systems among other systems.
• Continuously update, maintain and manage accurate data on after sales services for our clientele.
• Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally.
• To board new clients to the support experience after project handover.
• To analyze support reports or jobs for status of calls, part replacements, raise quotations for part replacements and follow up for client approvals.
• Prepare daily, weekly and monthly reports for all support calls and maintenance.
• Own and manage all After Sales Service KPIs (cost, first time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency.
• Responsible for attending to clients support meetings.
• Coach and support the team to comply with best practices and company standards.
• To handle complaints from clients professionally and escalate when necessary.
• To ensure clients are properly trained on systems installed.
• To work with the technical department as appropriate to ensure proper stocking of high use parts.
• To carry out any other tasks as may be directed by the Management.
• Create trust relationships with clients.
• Lead, develop and motivate a team of service technicians.

Required Skills & Qualifications

• A Diploma or Degree from any recognized institution in a relevant field with a proven experience as After Sales Support executive.
• Working knowledge of multiple security functions and security-driven technology solutions is an added advantage
• Excellent analytical skills and detail oriented
• Effective planning and efficient execution
• A minimum of three years experience in the field of customer support.
• Working knowledge of general maintenance processes and methods.
• Enthusiastic and committed with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• Excellent communication skills both written and spoken.
• Self-driven and able to work under minimal or no supervision
• Proficient in managing and leading teams
• Good knowledge of technology-driven security solutions and willingness to continually acquire new skills.
• Computer expertise especially in MS Word, MS Excel and PowerPoint.
• A good team player

Apply directly through Our website or email your CV to Careers Page  vacancies@gaprecruitment.co.ke

N.B. If you're emailing us directly, remember to insert in the email subject line Aftersales Support Lead for consideration by Monday 28th August 2023.

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Job Purpose: The ideal candidate is highly motivated, an excellent communicator, can work well within a cooperative and friendly team as well as being able to work on their own initiative.

Roles & Responsibilities

• Identify strong potential prospects within the Eastern and Southern Africa regions using initiative and creativity, to generate outbound lead opportunities;
• Assess and analyses a prospects current process and requirements;
• Provide engaging and articulate information about company's value proposition to potential customers.
• Maintain well organized, up-to-date and accurate sales information and activity reports in CRM system.
• Demonstrates ability to interact professionally with potential customers via phone, email, telephone conferencing and webinars to discover their business needs and develop a positive business relationship
• Work closely within a small sales & marketing team and develop cooperative working relationships with all company colleagues;
• Develop a strong knowledge of company products and services in order to facilitate the sales process;
• Understand how the benefits of the products and services can meet customers needs in various business verticals
• Continually meet and exceed daily and monthly targets with respect to call volume and sales.
• Prepare weekly / monthly and quarterly reports on the reach
• Update the CRM system on regular basis with the latest findings

Key kills & Qualifications

• Bachelor's degree or Diploma in marketing, communications, business administration, or related field is preferred.
• A least 1 year of proven experience working as a BDE/Lead Generation/Tele sales executive.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Exceptional customer service skills and Communication skills.

Apply directly through Our Careers Page or email jobs@gaprecruitment.co.ke

N.B. If you're emailing us directly, remember to insert in the email subject line Tele Sales Executive consideration latest by 25th Friday  August 2023

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Roles & Responsibilities

• Executive Support: Act as a trusted partner to the CEO, managing their day-to-day activities, schedule, and priorities.
• Calendar Management: Coordinate and manage complex schedules, appointments, and meetings, balancing both personal and professional commitments.
• Communication Liaison: Handle correspondence, emails, and phone calls, ensuring timely and effective communication on behalf of the CEO.
• Operations: Support the CEO in ensuring smooth running of various business operations including receiving and reviewing reports from key, members of the team.
• Business Coordination: Work closely with multiple business units to ensure seamless coordination, information flow, and alignment with the CEO's strategic vision.
• Travel Arrangements: Plan and arrange domestic and international travel, including flights, accommodations, transportation, and itineraries.
• Meeting Preparation: Prepare materials, agendas, and presentations for meetings, ensuring the CEO is well-equipped for successful engagements.
• Document Management: Organize and maintain important documents, contracts, reports, and presentations, ensuring easy accessibility.
• Confidentiality: Handle sensitive information with the utmost discretion and maintain a high level of confidentiality at all times.
• Project Management: Assist in managing and coordinating various projects and initiatives, ensuring deadlines are met and objectives are achieved.
• Problem Solving: Proactively identify and resolve challenges, bottlenecks, and obstacles to support the CEO's decision-making process.
• Networking: Build and maintain relationships with key stakeholders, clients, partners, and other executives within the organization.
• Event Coordination: Assist in planning and organizing events, conferences, and company gatherings as needed.Top of Form

Required Skills & Qualifications

• Bachelors degree in business administration or any relevant degree.
• Experience in Operations will be an added advantage.
• At least 5 years of experience holding similar position.
• Must be mature, professional with strong work ethic.
• Excellent organizational and time management skills, with a demonstrated ability to manage multiple priorities effectively.
• Experience working in the construction/manufacturing industry is desirable.
• Proficiency in using MS office packages.
• Excellent report writing skills.
• High level of verbal and written communications skills.

Competence

• Team work.
• Excellent organizational skills.
• Result oriented and goal driven.
• Excellent customer service.
• Following instructions and procedures.

Apply directly through Our website Careers Page or email your CV to vacancies@gaprecruitment.co.ke

N.B. If you're emailing us directly, remember to insert in the email subject line Executive  Assistant Kisumu for consideration by Wednesday 23rd August 2023.

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Job Purpose: Our client, the Embassy of Sweden seeks to recruit an experienced and focused Driver to the Embassy's Administrative and Consular section. The ideal candidate should be a good team player with a high level of integrity. The candidate must hold the ability to prioritize and work efficiently under high workload. The drivers work as a team of three together with the receptionist and local security officer within the administrative section of the Embassy. The team serves the entire Embassy with driving orders, messenger services and other appropriate tasks. The drivers work on a rotational duty scheme for evenings and weekends. Occasionally travelling within Kenya is necessary.

Employers Background

The Embassy of Sweden in Nairobi represents Sweden in Kenya, Somalia, Seychelles and Comoros. The Embassy also represents Sweden in UNEP and UN-HABITAT. The Embassy represents and advances Swedish policies, interests and values in political and economic relations, development cooperation, trade and investment promotion and cultural and information matters. It provides consular services to Swedish nationals and migration services to non-nationals.

Roles & Responsibilities

• Drive Embassy officials and other authorized passengers on official duty
• Responsible for daily caretaking and maintenance of allocated vehicles
• Messenger duties and other duties in the reception
• Collect, distribute mail and carry out errands
• Other tasks as assigned.

Required Skills & Qualifications

• O Level Certificate or KCSE Certificate
• Excellent command of written and spoken English and Swahili
• Clean driving license and current Certificate of Good Conduct
• Minimum 5 years of driving experience in and outside Nairobi
• Proven experience of driving armored vehicles
• Proven defensive and evasive driving skills
• Team player
• Ability to carry a process forward, follow up and finalize tasks.
• Experience working in an Embassy, NGO or International Organization.
• Flexible approach and service oriented.

Other essential qualifications

• Problem solver, excellent administrative and organizational skills.
• Being an effective team player and good communicator.
• Being discreet, reliable and have a high level of integrity.
• Strong work ethic, showing punctuality and working according to sharp deadlines.
• Passionate and committed learner, ability to learn, adapt to new guidelines, reach and report on agreed results.
• Flexible approach and service oriented.

Benefits

• Medical Insurance + Pension benefits (subject to 5 years employment)
• 28 days of annual leave
• Gym allowance
• Competitive remuneration

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Responsibilities:

Market Analysis and Opportunity Identification:

• Conduct thorough market research and analysis to identify potential clients, emerging trends, and market demands.
• Evaluate competitors' products and strategies to develop a competitive edge and unique value proposition.
• Identify and prioritise potential business opportunities for expansion and growth.

Client Relationship Management:

• Build and maintain strong relationships with existing clients to understand their technical requirements, challenges, and opportunities, while coordinating with the headquarters team in Taiwan.
• Collaborate with clients to understand their specific needs and tailor technical solutions that align with their business objectives.
• Act as a trusted adviser, providing insights and recommendations to clients on dye and textile-related technical matters.

Business Development:

• Develop and execute a strategic plan to expand the company's client base and market presence.
• Identify and engage potential clients, partners, and distributors through targeted outreach and networking.
• Present technical solutions and value propositions to potential clients, addressing their specific needs and concerns.

Technical Expertise:

• Maintain an up-to-date understanding of dye and textile industry technologies, trends, and best practices.
• Provide technical support and guidance to clients, assisting them in selecting the right products and solutions that meet their requirements.
• Collaborate with the company's technical teams to ensure a deep understanding of product capabilities and limitations.

Collaboration and Communication:

• Work closely with cross-functional teams including sales, marketing, and operations to align business strategies and technical capabilities.
• Communicate effectively with both technical and non-technical stakeholders, translating complex concepts into clear, understandable terms.
• Collaborate with the HQ team to ensure business activities align with growth targets and company strategies

Negotiation and Contract Management:

• Lead negotiations with potential clients to secure partnerships, contracts, and agreements that align with the company's goals and terms.
• Ensure that contractual agreements are well-defined, including technical specifications, timelines, and deliverables.

Qualifications:

• Bachelor's degree in Textile Engineering, Chemical Engineering, Business, or a related field (advanced degree preferred).
• Proven track record in technical expertise within the dye and textile industry.
• Strong understanding of dyeing processes, textile manufacturing, and related technologies.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Demonstrated experience in identifying and closing new business deals.
• Strategic thinking and analytical skills for market analysis and opportunity identification.
• Self-motivated, goal-oriented, and capable of working independently and within a team.
• Willingness to travel as needed to meet with clients and attend industry events.

Apply directly through Our Careers Page or email vacancies@gaprecruitment.co.ke

N.B. If you're emailing us directly, remember to insert the email subject line Dye & Textile Technical Expert for consideration latest by Wednesday 30th August 2023