Openings at PalmPay

Job Descriptions

• Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;
• Ensure the team complete all KPI indicators according to company and department polices and requirements;
• Responsible for data analysis of the team, and will take quick and right actions for improvement;
• Responsible for the communication and coordination with other departments;
• Manage everything of the customer care team.

Job requirements

• At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
• Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
• Bachelor's degree or equivalent;
• Be able to offer quick and effective solutions for any emergency with strong adaptability;
• Excellent communication and organizational skills in the representation of the company.

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Job responsibilities:

• Data analysis of payment channel and problem analysis;
• Deal with and respond to business problems, cooperate with customer service team to solve problems in time;
• Collect requirements, collect suggestions and optimize products;
• Coordinate and promote the problem-solving of each department, and optimize the work flow of each department;
• Follow up channel problems and contact channel supplier to locate and solve problems;
• Timely respond to Shenzhen team issues and report the progress of problems;

Qualifications:

• Full-time bachelor degree or above, major in computer science, 1-5 years working experience, can understand code and analysis log;
• Good logical thinking ability and self-study ability;
• Positive and responsible working attitude, good communication ability and coordination ability;
• Be able to respond and cooperate with all departments in time;
• Be able to work overtime on holidays.