Openings at Safaricom Kenya

Brief Description

Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.

KEY ACCOUNTABILITIES

SALES ACQUISITION AND REVENUE GROWTH

• Individual contributor in a sales role responsible for delivering set revenue targets.
• Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
• Drive the identification and adoption of relevant segment propositions;
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management;
• Proactive Relationship performance management and tracking;
• Position new Solution offerings within Public Sector and NGOs TML; through retention, acquisition and penetration;
• Drive acceleration in new growth areas of ICT and IOT
• Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.

RELATIONSHIP & BASELINE RETENTION

• Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical;
• Stimulate existing prepositions within Public sector and NGOs Vertical;
• Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives;
• Churn Management in Public sector and NGOs Vertical;
• Contract Management: Follow up on all existing contracts & renewal;
• Provide insight into the refinement of customer journey processes;
• Timely response to customer correspondence (not later than 24 Hrs.);
• Flag potential escalations in a timely manner.

NPS- Manage customer relationships to drive Net Promoter Score by:

• Maintaining strong and deep relationships with accounts under direct management;
• Follow through on all customer issues until closure;
• Maintaining communication with the customer throughout the entire customer journey.

SALES ACCOUNT DEVELOPMENT PLANNING

• Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
• Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

REPORTING

• Manage reporting cycles (daily, weekly, and monthly).
• Strict adherence on use of CRM systems for progressing customer orders and reporting.
• Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

QUALIFICATIONS

• Degree in Commerce/ ICT or a business related;
• Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment.
• Knowledge/ Work experience in ICT working in Public Sector, NGOs, Civil society will be an added advantage;
• Strong relationship building skills.
• Ability to deliver results and meet and surpass targets;
• New business development skills.
• Be commercially savvy with a deep understanding and demonstration of Solution Selling.

Closing: 31st July 2022

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Reporting to the Senior Manager - Business Assurance, the position holders overall purpose is to be a strategic revenue assurance partner, hands-on person responsible for the day-to-day revenue assurance functions, including end to end billing and rating validations, Data completeness & Integrity, Products assurance & Tribe support, and Revenue reporting & business performance metrics assurance.

The role requires close working relationships with commercial Tribes, operations, technical and Finance departments across the organization.

Key Responsibilities

Billing and rating validation

• End to end Network to bill CDR reconciliations (switch to billing) to ensure all billable events are billed
• Rating validations – all transactions for product subscriptions and usage are billed accurately. Ensuring all chargeable events records are generated & metered correctly
• Billing validations and verifications for post pay transactions - ensure postpaid transactions are billed at the end of every bill cycle
• Daily review of Adjustments in the billing system to ensure they are legitimate and fully approved
• Automation of revenue assurance and reporting controls to ensure efficiency and effectiveness

Data completeness & Integrity

• Data completeness and integrity checks – for all relevant and billing CDRs
• Partner with Business Units, Technology, and Finance to design, develop and implement best practices to minimize revenue leakage and develop appropriate controls to identify and mitigate such revenue leakage

Revenue reporting & business performance assurance

• Review of data from the various Finance systems, including Billing, Enterprise resource planning (ERP), Retail management system (POS), Voucher management systems, among others for accuracy and integrity.
• Daily subscription & usage Revenue reconciliations and validations to reported revenue in BI and ERP systems for accuracy and completeness of reported revenues, including compliance to IFRS (international Financial reporting standards)
• Daily, weekly and monthly revenue trend analysis and reporting to identify opportunities and areas for improvement
• Review revenue mapping across products and systems for integrity & accuracy
• Track, validate and report various revenue and subscriber KPI metrics
• Validation & reconciliation deferred resources between the IN and reported numbers in Finance & reporting Systems 

Products assurance & Tribe support

• Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product roll outs, etc.).
• Carry out risk analysis, functional and billing test of all new products and services.

Qualifications

• A graduate with a degree in Business Management, Economics, Commerce, Engineering or IT.
• Professional certification in Auditing, accounting, risk management and information systems will be added advantage
• Ability to analyze significant amounts of data and information
• Have strong business acumen
• Highly developed interpersonal and communication skills

Closing: 3rd August 2022

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Brief Description

Reporting to the Manager - Business Assurance, the position holders overall purpose is to ensure key deliverables for the business assurance chapter are met in keeping with the chapter’s mission of protecting revenues through crafting ways to review product delivery within various commercial business units Guarantee safety of Safaricom revenues by ensuring all Products on different revenue streams are properly configured and any leakages are detected within SLA and mitigated in line with revenue assurance policies.

Key Responsibilities

• Build synergies with product owners and various delivery leads to ensure proper cascade of business assurance best practice in line with revenue protection strategies.
• Advice the Commercial business units on any potential risks that may hinder the reputation, safety, security, existence and profitability or financial prosperity of the organization in relation to our new products, services and enhancements.
• Ensure that new products, services, and promotions are functioning as intended and billing correctly and assured on time through user stories reviews, risk assessment, testing, follow up and tracking of issues to ensure closure
• Carry out comprehensive reviews for all new revenues streams to ensure they are accurately reported.
• Weekly reporting on Commercial business units’ initiatives and performance tracking of different products
• Ensure all new products captures all information needed for reporting in alignment to CDR’s and in compliance with reporting standard (IFRS 15).
• Proactively identify and report on all areas that are susceptible to revenue leakage from epic user stories to minimum viable product (MVP).
• Manage the development of appropriate processes, procedures and controls that will ensure all products and services adhere to business assurance controls and all risks are mitigated.
• Follow up for resolution of all revenue leakage gaps identified during product delivery within the agreed timelines.
• Recommend policies and procedures to help identify revenue leakage in the various product delivery pipelines and reduce incidences of revenue loss within the organization.
• Perform end to end functionality tests in liaison with the quality assurance teams and billing teams and deliver a leakage proof product
• Ensure that all products and services are provisioned, rated and billed accurately.
• Ensure that all management requests are delivered within agreed timelines.
• Analyze business cases with a view to identify risk gaps with billing and functionality of the target products.
• Review product specifications identifying dependencies with potential leakage gaps from billing to provisioning ecosystems.
• Define and adopt both short and long-term approaches to cater for the growth of the new product from cost and revenue related metrics that will be used as the heartbeat for measuring margin targets as defined in the business case.
• Ensure all new products adhere to financial reporting standards-IFRS15.

Qualification

• A graduate with a degree in Computer science, IT, Engineering, Economics or Commerce.
• Professional certification in big data, cloud, Dev-ops, auditing, risk management and information systems will be added advantage
• Ability to analyze significant amounts of data and information
• Have strong business acumen
• Highly developed interpersonal and communication skills

Closing: 3rd August 2022

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Brief Description

Reporting to the Senior Manager - Enterprise Risk, this position is responsible for coordinating and facilitating all business contingency planning activities. The person who fills this position is expected to interact with the all COEs, business units, tribes, critical suppliers and other stakeholders for the purpose of planning, directing, controlling, and maintaining Business Continuity Programme.

Key Responsibilities

• Coordinates the design, implementation, operation and maintenance of the Business Continuity Management System including certification where applicable
• Forms a “center of excellence” for business continuity management, for example offering internal management consultancy advice and practical assistance on redundancy and recovery matters throughout the organization and promoting the commercial advantages of managing business continuity risks more efficiently and effectively.

Assist COEs, business units and tribes with:

• Definition of Critical, time-sensitive functions that form part of the business continuity playbook
• Design, development, and documentation of work area (business function) business continuity plans.
• Coordination of development of business unit schedules for annual business continuity documentation maintenance and update, exercises, and independent review and validation.

Training and Awareness

• Ensuring all personnel with specific Business Continuity responsibilities are adequately trained to fulfill their assigned responsibilities. Ensuring all employees maintain their familiarity with the relevant provisions of the Business Continuity Plans.

Testing and Exercising

• Ensuring that all technical components of the Business Continuity Plans are successfully tested at least annually, or whenever significant changes are made to those components. Planning and coordinating at least one simulation exercise a year, involving all critical business units. Documenting the results of all tests and exercises and identifying any recommended enhancements to the Business Continuity Plans and Procedures.

Qualifications

• Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
• Experience working with agile methodologies, such as Scrum and Kanban
• At least 4 years proven experience in Risk Management and/or Business continuity Management and /or IT
• Business continuity certification training on ISO 22301 an advantage
• Detailed knowledge of GSM and IT is preferable
• Detailed knowledge of cross-functional operations and impact of one department on another
• Excellent report writing, interpersonal skills and presentation skills

Closing: 3rd August 2022

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Brief Description

Reporting to the HOD – Customer Privacy, the mission of this role is to institutionalize data protection legislation and best practice in order to empower our customers to safeguard their data protection rights across Safaricom Plc.

The position holder will:

• Review and offer advice on data governance, processing activities and/or data breaches for Safaricom Plc
• Monitor compliance with applicable national and international laws and regulations pertaining to data protection and privacy
• Provide advice on the implementation of appropriate policies and guidelines to establish and maintain data protection compliance
• Contribute towards establishing a strong culture of data protection across stakeholders through carrying out appropriate training and awareness

Key Responsibilities

• Identify, evaluate and maintain records of Safaricom Plc’s data processing activities, in conjunction with subsidiary management as appropriate
• Provide advice and conduct Data Protection Impact Assessments (DPIAs) as required
• Monitor data management procedures and compliance within Safaricom Plc
• Share advice and guidelines for implementing privacy by design and privacy by default in all products and systems
• Ensure all queries from data subjects seeking to exercise their rights are responded to within required timeframes
• Update detailed guidelines via data protection policies as required Conduct annual training and awareness programmes for stakeholders

Qualifications

• Legal, business or IT security degree
• Privacy certifications such as CIPP/E and ISO 27701 an added advantage

Closing: 3rd August 2022

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Brief Description;

The role will report administratively to the Finance Shared Services Lead in day-to-day operations of the shared service and functionally to the Technical Enablement Lead. The role holder will provide lead functional support across ERP modules and Hyperion Financial Management for the Group’s Financial Operations. They will also evaluate business processes across various integrated financial systems to inform on automation, digitization and process optimization.

Job Responsibilities                

• Providing lead functional support across Oracle EBS R12 modules for the O2C, R2R, ATR, P2P and Treasury processes including Reporting in Hyperion Financial Management.
• Lead the journey of process excellence (Lean Six Sigma) and strategic business improvement projects, and partner with Finance and Technical teams while acting as an SME to stakeholders in identifying and prioritizing improvement projects.
• Drive Master data management policies by designing optimal financial system controls in creation, maintenance and implementing regular review mechanism.
• Manage expansion of ERP footprint across operating units through set ups and configuration of the different modules to provide standard system and business processes across operating units.
• Recommend based on analysis the incorporation of new and smart digitization technologies such as RPA, NLP and Machine Learning in the processes supported.
• Drive the development of dashboards for Finance Shared Services using Qlik and Power BI.
• Support in monthly/year end closure process ensuring timely resolution of issues across modules.
• Enhance the finance shared services function's responsiveness, accuracy, efficiency, and adaptability, and minimize risks in the various processes.
• Enhance the uniformity, accountability, and control of financial processes.
• Realize efficiency, productivity gains and cost savings by streamlining financial procedures, eliminating waste and doing more with less.
• Drive documentation of standard E2E system processes.
• Drive delivery of strategy in the Digital Finance Roadmap by steering projects and ensuring adherence to project timelines, budgets, standardization of implementations and seamlessly integrating Oracle EBS with multiple dissimilar standalone systems. 
• Represent Finance in key projects and ensure financial requirements are met across financial systems.
• Organize regular and relevant training for staff during the implementation of the various financial system improvements.
• Through Global benchmarking, drive attainment of world class Finance Shared Service Operations .

QUALIFICATIONS

• University degree from a recognized university in Computer Science, Information Technology, Finance, Accounting or other IT & business-related fields.
• Professional qualification in accounting e.g. CPA, ACCA, CIMA or an equivalent is key
• Six Sigma Certification with Quality improvement and Lean Deployment background.
• 3-5 years relevant Financial Systems, Accounting, Financial Management in a busy environment
• Knowledgeable in RPA, Data Visualization, Machine Learning, SQL and/or experience in any scripting or programming language
• Knowledgeable in agile methodologies and ways of working  
• Attention to detail with good organizational, planning, report writing and presentation and project management skills.
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
• Ability to collaborate and communicate with confidence and influence diverse stakeholders.
• Experience in working on project and project management certification is critical
• A proven team player with excellent communication and interpersonal skills.

Closing: 3rd August 2022

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Brief Description

Reporting to the Senior Manager – Fraud Detection & Analytics, the Senior Fraud Officer is responsible for carrying out Fraud Reviews/ Forensic Audits, close alarms and alerts; and manage customers, business partners and internal fraud issues.

Key Responsibilities

• Proactively conduct Fraud Reviews/ Forensic Audits in critical or high fraud risk areas across the business;
• Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour;
• Analyse and close alarms and alerts generated through detection systems and provide user feedback on optimization of alarm rules to improve detection;
• Management & closure of Fraud related escalations from customer facing functions in the business. Support projects and initiatives are aimed at improving customer experience

Qualifications

• Bachelor's degree in IT or Business-related discipline;
• Certification in a fraud related discipline, in particular A Certified Fraud Examiner (CFE);
• Proven hands on fraud experience in a financial environment with knowledge of GSM network;
• A Conceptual thinker able to work independently, with ability to wade through data and arrive at conclusions
• Good communication skills - written and verbal - to succinctly present findings and communicate with a variety business partners;
• Good knowledge of mobile network operator’s business models and processes.

Closing: 3rd August 2022

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Brief Description

Reporting to the Senior Manager - Business Assurance, the position holders overall purpose is to ensure optimal utilization of Revenue assurance Systems and platforms to drive automation and digitization of Revenue assurance controls. As a system owner, this involves close collaboration with database Admins, system vendors, IT system developers and Admins to ensure availability of Revenue Assurance systems.

Develop processes and procedures to ensure sanity, accuracy and completeness of Loyalty program, IN balances, acquisition and retention costs.

Key Responsibilities

Systems Assurance

• Ensure that Revenue Assurance controls are implemented and automated by the vendor and the IT teams.
• Ensure that all revenue impacting changes on source systems are reflected in the Revenue Assurance systems by validating that the CDRs are implemented and cascaded to the downstream systems.
• Provide assurance on system migrations to make sure that all data involved are accurately and correctly migrated.
• Take leadership in all system changes, tests and UATs.

Loyalty Management

• Provide assurance of all loyalty (Bonga) accumulations by validating against customer charges from the billing systems.
• Ensure all Bonga redemptions are valid from the source systems.
• Continuously review the operating environment around Loyalty to identify new and emerging risks and advise the organization on the various ways to mitigate the identified risks.
• Collaborate with the business units on various initiatives on loyalty management program.
• Daily, weekly, and monthly reporting and validation of Loyalty costs and liability.

Customer and Platforms Balances Sanity Checks

• Provide Assurance of Prepaid customer balances through daily and monthly sanity checks of Prepaid Main Account, ETU (Okoa Jahazi) and resource balances.
• Assurance of UVC balances by having weekly and monthly sanity checks.
• Validation of LMS points balances through daily and monthly sanity checks.
• Provide regular reports to support finance and business reporting

Cost Assurance

• Daily/Weekly/Monthly assurance of commissions paid to trade channels including onboarding and residual commissions.
• Validate adhoc promotions, incentives, and campaigns.
• Revenue share validations
• Support dispute resolutions between Safaricom and trade partners
• Review commission and incentives business rules to advice business on opportunities for optimizing and reducing costs.

Qualifications

• A graduate with a degree in Engineering or IT.
• Have strong business acumen
• Professional certification in Auditing, accounting, risk management and information systems will be added advantage
• Ability to analyze significant amounts of data and information
• Highly developed interpersonal and communication skills 

Closing: 3rd August 2022