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  • Posted: Jul 27, 2022
    Deadline: Not specified
  • Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company


    Senior Officer - Fraud Detection & Analytics

    Brief Description

    Reporting to thSenior Manager – Fraud Detection & Analytics, the Senior Fraud Officer is responsible for carrying out Fraud Reviews/ Forensic Audits, close alarms and alerts; and manage customers, business partners and internal fraud issues.

    Key Responsibilities

    • Proactively conduct Fraud Reviews/ Forensic Audits in critical or high fraud risk areas across the business;
    • Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour;
    • Analyse and close alarms and alerts generated through detection systems and provide user feedback on optimization of alarm rules to improve detection;
    • Management & closure of Fraud related escalations from customer facing functions in the business. Support projects and initiatives are aimed at improving customer experience


    • Bachelor's degree in IT or Business-related discipline;
    • Certification in a fraud related discipline, in particular A Certified Fraud Examiner (CFE);
    • Proven hands on fraud experience in a financial environment with knowledge of GSM network;
    • A Conceptual thinker able to work independently, with ability to wade through data and arrive at conclusions
    • Good communication skills - written and verbal - to succinctly present findings and communicate with a variety business partners;
    • Good knowledge of mobile network operator’s business models and processes.

    Closing: 3rd August 2022

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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