Senior Officer - Fraud Detection & Analytics at Safaricom Kenya

Brief Description

Reporting to the Senior Manager – Fraud Detection & Analytics, the Senior Fraud Officer is responsible for carrying out Fraud Reviews/ Forensic Audits, close alarms and alerts; and manage customers, business partners and internal fraud issues.

Key Responsibilities

• Proactively conduct Fraud Reviews/ Forensic Audits in critical or high fraud risk areas across the business;
• Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour;
• Analyse and close alarms and alerts generated through detection systems and provide user feedback on optimization of alarm rules to improve detection;
• Management & closure of Fraud related escalations from customer facing functions in the business. Support projects and initiatives are aimed at improving customer experience

Qualifications

• Bachelor's degree in IT or Business-related discipline;
• Certification in a fraud related discipline, in particular A Certified Fraud Examiner (CFE);
• Proven hands on fraud experience in a financial environment with knowledge of GSM network;
• A Conceptual thinker able to work independently, with ability to wade through data and arrive at conclusions
• Good communication skills - written and verbal - to succinctly present findings and communicate with a variety business partners;
• Good knowledge of mobile network operator’s business models and processes.

Closing: 3rd August 2022