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  • Posted: Jul 27, 2022
    Deadline: Not specified
  • Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company


    Sales Relationship Manager- Public Sector

    Brief Description

    Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.



    • Individual contributor in a sales role responsible for delivering set revenue targets.
    • Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
    • Drive the identification and adoption of relevant segment propositions;
    • Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management;
    • Proactive Relationship performance management and tracking;
    • Position new Solution offerings within Public Sector and NGOs TML; through retention, acquisition and penetration;
    • Drive acceleration in new growth areas of ICT and IOT
    • Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.


    • Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical;
    • Stimulate existing prepositions within Public sector and NGOs Vertical;
    • Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives;
    • Churn Management in Public sector and NGOs Vertical;
    • Contract Management: Follow up on all existing contracts & renewal;
    • Provide insight into the refinement of customer journey processes;
    • Timely response to customer correspondence (not later than 24 Hrs.);
    • Flag potential escalations in a timely manner.

    NPS- Manage customer relationships to drive Net Promoter Score by:

    • Maintaining strong and deep relationships with accounts under direct management;
    • Follow through on all customer issues until closure;
    • Maintaining communication with the customer throughout the entire customer journey.


    • Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
    • Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).


    • Manage reporting cycles (daily, weekly, and monthly).
    • Strict adherence on use of CRM systems for progressing customer orders and reporting.
    • Timely circulation of customer meeting minutes (Not later than 24 Hrs.)


    • Degree in Commerce/ ICT or a business related;
    • Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment.
    • Knowledge/ Work experience in ICT working in Public Sector, NGOs, Civil society will be an added advantage;
    • Strong relationship building skills.
    • Ability to deliver results and meet and surpass targets;
    • New business development skills.
    • Be commercially savvy with a deep understanding and demonstration of Solution Selling.

    Closing: 31st July 2022

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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