Careers at And Beyond

KEY OUTPUTS: 

• Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence. 
• Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards. 
• Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods. 
• Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards. 
• Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings. 
• Facilitate training sessions for direct reports and mentor team members for leadership growth. 

Relief Responsibilities: 

• Oversee lodge operations during Lodge managers absences, ensuring consistency across departments. 
• Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction. 
• Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards. 
• Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers. 
• Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience. 

KNOWLEDGE AND SKILLS REQUIRED: 

• Strong leadership and team management abilities. 
• Excellent communication and guest engagement skills. 
• Operational oversight experience, with a focus on hospitality standards. 
• Proficiency in reporting, analysis, and identifying cost-saving opportunities. 
• Ability to manage multiple responsibilities, including relief roles for key managers. 

PERSONAL CHARACTERISTICS: 

• Highly organized with excellent multitasking skills. 
• Proactive problem-solver with a focus on guest satisfaction. 
• Adaptable and resourceful in high-pressure situations. 
• Collaborative leader with a commitment to team development and excellence. 
• Detail-oriented with a strong commitment to operational and service standards. 

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KEY OUTPUTS:

Team Coordination:

• Assign and monitor tasks for mechanics and maintenance staff.
• Conduct daily briefings to discuss priorities, issues, and plans.
• Be available on the radio to assist with maintenance tasks.

Inspections:

• Inspect lodge facilities for maintenance needs.
• Check key systems - water treatment, generators, solar system, HVAC, electrical panels.

Repairs and Maintenance:

• Assist with and oversee urgent repairs (e.g., plumbing leaks, electrical issues).
• Ensure equipment and vehicles are in working order.

Service Contractors:

• Coordinate, facilitate, and monitor subcontractors to ensure timely, high-quality work aligning with the lodge’s standards.
• Schedule activities, provide access to relevant areas, verify completed work, and maintain communication between subcontractors and the lodge.

Logistics:

• Monitor fuel levels for generators and vehicles.
• Monitor gas levels in bulk tanks and portable bottles.
• Ensure tools and consumables (light bulbs, plumbing parts, etc.) are stocked.

Record-Keeping:

• Update logs for completed work, equipment usage, and issues resolved.
• Complete all required daily dips and recordings.

KNOWLEDGE AND SKILLS REQUIRED:

• Strong technical knowledge of maintenance systems (electrical, plumbing, solar, HVAC).
• Proven ability to lead and supervise a team effectively.
• Excellent organizational and problem-solving skills.
• Familiarity with sustainability practices in maintenance operations.
• Proficiency in record-keeping and reporting.
• Must hold a valid driver’s license.

PERSONAL CHARACTERISTICS:

• Highly organized and detail oriented.
• Proactive in identifying and resolving issues.
• Effective communicator with strong leadership abilities.
• Commitment to maintaining high safety and sustainability standards.