Operations Manager – Nairobi at Kipawa

Main purpose of this Role:

• Coordinates and continuously improves the day-to-day operational activities of the company (including logistics, documentation, warehouse, and supply-chain processes), ensuring efficiency, quality, and compliance with local regulations and company standards.

Key responsibilities:

• Manage and oversee day-to-day operational activities, including shipment coordination,documentation, and warehouse or distribution workflows.
• Ensure all shipment documentation is complete and accurate, and that shipments comply with local regulations of the receiving country.
• Ensure local operations meet agreed service levels, cost targets, and quality standards.
• Implement and follow standardised operating procedures issued by the management, adapting them where necessary to local legal or market requirements.
• Ensure compliance with local regulatory requirements, customs procedures, and shipping/trade documentation standards (Incoterms, certificates of origin, import/export licences, etc.) applicable in the country.
• Maintain accurate, up-to-date records within the company's internal data and ERP systems for all local operations.
• Coordinate and support local staff, contractors, and third-party service providers (carriers, forwarders, warehouses, customs agents) operating in the country.
• Oversee warehouse operations including stock receipts, storage, bagging, repacking, mixing activities where applicable, inventory accuracy and dispatch readiness.
• Oversee inventory shrink control, HSE (Health, Safety, and Environment) standards and safety management
• Manage clearing agents, port/border customs procedures, and transit logistics optimization.
• Coordinate routine maintenance, servicing and operational readiness of local production and warehouse equipment.
• Monitor local operational performance and report regularly to the direct manager and dotted-line/functional manager.
• Analyse local performance data and propose improvements to increase efficiency, reduce cost, and improve customer satisfaction.
• Proactively identify and help resolve operational issues arising in the country, informing relevant parties in a timely manner.
• Escalate unclear situations or problems, as well as matters beyond individual authority to the direct manager and/or dotted-line / functional manager.
• Share local market knowledge and experience with colleagues, contributing to shared, more effective ways of working across the region.
• Perform other duties as reasonably assigned by management – including Country Manager, dotted-line/functional manager and other management representatives.

Additional Requirements:

• Perform duties independently while maintaining the highest standards of integrity, professionalism and ethical conduct.
• Use clear, solution-oriented, and professional language with all internal and external stakeholders.
• Contribute to a positive, collaborative environment, resolving workplace conflicts constructively through established management channels.