Openings at Accor

Job Description

• Settling guest check/billing by cash/cards
• Maintain the cash register by accurately counting the cash drawer at the beginning and end of each shift, ensuring that it balances with sales transactions.
• At the end of the shift, reconcile the cash register, prepare a daily sales report, and assist with closing tasks.
• Drop the cash in the Finance office, each envelope will be checked by the General Cashier
• The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.
• At the end of each shift, cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe

Qualifications

• Minimum 2 years' of relevant experience in hospitality industry
• Diploma or Degree in Accounting or a related field
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations
• Honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;

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Job Description

• Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen Stewarding and Cashiers.
• Works as per the outlets duty schedule and shifts.
• Observes and corrects pouring practice of all bar staff to avoid excess wastage.
• Ensures that orders are only issued against written / printed receipts.
• Ensures own appearance (condition of uniforms) and grooming of all bar staff is impeccable.
• Welcome arriving guest and ensures prompt service.
• Extend prompt services to all guests.
• Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.
• Maintains cleanliness and best possible maintenance of the bar counter and all related areas.
• Handles guest complaints directly or refers them to the assistant Manager or the Bar Manager.
• Attends all meetings or briefings to maintain an open communication within the team.
• Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.
• Flexible to work in other areas when required by the immediate Supervisor.
• Aware of basic cashier work and handles payments promptly and efficiently.
• Familiar with the company’s internal policies and safety procedures.
• To have a complete understanding of and to adhere to  Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• Guest focused personality is essential
• Strong interpersonal and problem solving abilities
• Minimum 1-2 years' experience in a similar role
• Fluency in English; additional languages are a plus

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Job Description

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Ensures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leave
• Enquires whether guests are satisfied throughout the Events
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty

KEY OPERATIONAL RESPONSIBILITIES

Financial

• Takes part in inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Events & Banqueting SOPs and internal bill settlement policy, as per the company/hotel guidelines and Brand policy.

Operational

• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve the team member’s product knowledge.
• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
• Takes the global level of activity into account when managing the flow of events in the Hotel.
• Checks the quality, speed and overall efficiency of the team/ events staff.
• Ensures that the Back of the house service areas are maintained as per the hotel standards.

Qualifications

• Diploma or Degree in Hotel Management
• 3-4 years of experience in a similar role in a premium brand hotel.

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Job Description

• To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
• To focus on guest satisfaction and engage and interact with guests.  
• To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
• To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
• To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
• Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
• Responsible for the upkeep of standards of service at all times including all items used during service.  
• To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
• To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
• To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
• Approach all encounters with guests and employees in a friendly, service-oriented manner. 
• Maintain regular attendance in compliance with Pullman  Standards, as required by scheduling which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
• Comply at all times with Pullman standards and regulations to encourage safe and efficient hotel operations. 
• Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
• Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
• Provide attentive service, focusing on guests needs. 
• Receive payment for food and beverage provided and provide change and receipt to guests. 
• Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
• Make coffee, espresso and tea. 

Qualifications

• 1-2 years experience in a similar role in a hotel/restaurant/bar set up.

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Job Description

• As a Demi Chef de Partie, you are responsible to take care of the daily food preparation and duties assigned. You will be asked to actively share ideas, opinions, and suggestions to improve the environment and menus. You are to assist the CDP/ Sous Chef in ensuring the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards. You are to guide and train junior team members.

Qualifications

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collectively as part of a team