Job Vacancies at Aga Khan University Hospital

Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.

Responsibilities:

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
• Consistently provide full coverage at all times at the front desk
• Apply all functional computer applications to process daily front office transactions at compliance level standards
• Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
• Register and admit patient’s accurately
• Beware of the down time and data protection procedure in the event of a system failure
• Account for and balance all monies collected from patients on daily basis
• Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
• Ensure accurate billing and data entry of patients
• Ensure patient biometric registration is done
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
• Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care 
• Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.

Requirements:

• Diploma in Front Office Administration, Business Administration or an equivalent qualification
• 1 years working in a busy front office preferably in a service oriented industry
• Proficient in computers
• Proficient in handling, counting and recording cash & cash transactions

Closing Date: 24/01/2023

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Job Purpose

The Digital Communications Officer is part of the AKU East Africa communications team, leading digital communication efforts including website content and social media channels. The incumbent is responsible for growing AKUH,N’s social media and web presence, promoting and engaging in relevant on-line discussions and monitoring/responding to the on-line community. The Officer plans, develops, implements, monitors and evaluates all AKUH,N corporate digital communications efforts. Using critical thinking, discernment, astuteness, creativity and resourcefulness, the Officer identifies digital and social media opportunities to engage with AKUH,N’s audiences.

Key Responsibilities

• Working with the supervisor, develop, execute, evaluate and maintain an effective social media strategy
• Manage AKUH,N’s social media presence across relevant channels, ensuring consistent and well-curated content, while responding to questions and enquiries
• Monitor online conversations about the brand, including emerging crisis and design and implement an effective engagement strategy
• Support consultants to make their articles, media interviews, & research papers relevant to the public and accessible through social media
• Create and execute innovative digital solutions for profiling Hospital’s products, services, and events through social media campaigns
• Monitoring all the ROI outcomes of various digital projects and identifying impacts from the digital initiatives
• Build relationships with users, helping them to personally connect with AKUH, N
• Monitor and take relevant action on social media analytics
• Monitor competition and industry trends using the information for continuous improvement
• Seek feedback from users to continue to improve their experience
• Ensure social media campaigns meet AKU strategic and business goals, including developing key messages and assessing risk
• Develop, implement, evaluate and maintain a web strategy for AKUH, N.
• Monitor and track analytics, being responsive to adjusting content to ensure greater reach and engagement
• Develop, maintain and improve the website including drafting, editing and proofreading content
• Curate the website to make it relevant for target audiences, creating meaningful content that is optimized for search engines
• Ensure website supports AKUH, N’s strategic priorities and communications initiatives
• Work closely with other web specialists in AKU to learn from and support each other.

Qualifications, skills and experience required

• Degree in Business, Communications, Journalism, social sciences or equivalent, from a recognized university.
• At least 3 years of experience in a similar role, designing and launching digital platforms in a comparable organization
• Demonstrated progressively responsible experience in digital communications required
• Demonstrated experience and in-depth understanding of effective web communications and social media, required.
• Excellent critical thinking and discernment skills
• Demonstrated creativity in writing and editing, particularly with key messages
• Demonstrated experience creating successful web and social media campaigns
• Demonstrated experience researching, deciphering, and reporting web and social media analytics, required
• Demonstrated skills in stakeholder engagement and networking, required
• Understanding of information technology in relation to web and social media, required
• Experience with communications and/or marketing and brand building
• Experience in working in a complex organization, issues management and crisis communications, an asset
• Knowledge of web content management
• Excellent interpersonal & Communication skills

Closing Date: 31/01/2023

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Job Purpose

This job exists to lead the development and execution of the hospital’s business development strategy with an aim of growing and sustaining the business to help the hospital meet its budgetary obligations and achieve its mission of being a premier, tertiary, and teaching and referral healthcare facility in sub-Saharan Africa.

Key Responsibilities

Development and execution of hospital Business Development strategy

• Develop a growth strategy that is aligned to the organisation’s values
• Tracking and analyzing market trends, monitoring the competition, and developing strategies for growing the business.
• Conduct research to identify new business opportunities/ markets, and current customer needs that will inform the development of new products and review existing products to ensure that they are aligned to customer needs and market realities
• Lead in the development of new products and packages and review of existing ones.
• Lead business engagement with corporate and various target market to identify growth opportunities

Growth of Outreach referrals to the main hospital:

• Develop and execute an effective strategy that will increase the conversion of outreach referral bookings to actual consultations.
• Work with the Outreach team to identify the needs within their areas of operations and develop area-specific sales strategies
• Timely reporting of Monthly and YTD referrals from the outreach centers.

Corporate Relationship Management

• Develop a business strategy for engagement with industry stakeholders
• Establish and maintain relationships with key decision-makers within the corporate partners to grow and maintain the business portfolio.
• New account opening and management and renewing the expired ones
• Gathering intelligence on the sectoral trends

Hospital Services and Facilities Marketing 

• Developing key relationships with private doctors, other referring hospitals, evacuation companies and medical tourism agents to position the hospital as the facility of choice
• Work with the Communications team to develop relevant collateral and public information
• Profile the hospital and its services to different stakeholders such as doctors, the business community, expatriates and the general public

Doctors' Relations

• Building relationships with referring doctors to understand and meet their needs.
• Identifying the relevant Continuous Medical Education (CME) needs and working with the CME office to deliver them to build relationships
• Bridging the relationship between doctors and corporate partners

Teamwork and Cohesion

• Collaboration with other team members in achieving departmental objectives
• Performing any other task as requested by the supervisor

Qualifications, skills and experience required

• Bachelors’ degree in Business/ Marketing or a related field from a recognized university
• Relevant professional qualifications will be an added advantage or a health-related degree and relevant business development experience
• Have at least 8 years’ experience in a business relationship/business development or marketing role gained in a customer-focused environment and possess proven and effective long-term relationships skills with a wide range
• Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources
• Possess excellent spoken and written communication skills and with a proven ability to present to high-level stakeholders in a confident and mature manner
• Strong market research and analytical skills and an ability to prepare concise reports on research findings
• Comprehensive report writing skills.
• Experienced in handling corporate business with extensive networks in the sector
• Exposure in working in a Multicultural work environment
• Dynamic, ability to multi-task and work under pressure
• Excellent interpersonal skills and ability to effectively manage internal and external customers
• A genuine team player with a willingness to support colleagues during times of demand and readily contributing to the development of yourself and your colleagues.

Closing Date: 31/01/2023

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Job Purpose:

To develop, implement and support software applications in accordance with information systems requirements of the organization and ensure that software applications are available for use 24/7.

Responsibilities:

• Develop and implement In-house software applications by gathering system requirements, designing, developing, and implementation of the system.
• Analyze system issues reported by users and provide solutions
• Develop systems documentation for In-house Applications in use.
• Conduct Quality assurance(QA) Testing for Business Application modules before deployment
• Coordinate UAT (User Acceptance Testing) with the business process team.
• Develop and support system integration interfaces.
• Work with the Infrastructure team and Database administrators to ensure that Databases and applications are backed up for business continuity
• Ensure availability of software applications to users and resolve system issues reported.

Qualifications and skills required:

• University degree in Computer science or information Sciences and/or minimum Diploma in Computer science or equivalent
• Professional Qualification in Systems analysis and Design Desirable.
• Microsoft Professional certifications or Oracle Certifications are desirable.
• Minimum of 3 years experience in supporting an internal programming/intranet environment with solid experience in Business Applications support.
• At least 2 years of programming experience in .NET, Microsoft .NET technologies, Oracle RDBMS and SQL Server.
• Solid experience in Microsoft technologies especially as applicable to Web Applications and Mobile applications development.
• Self-motivated, enjoy problem-solving, solution development, and system integration challenges, and excels in a fast-paced, team-oriented environment.
• Good troubleshooting skills and ability to work independently and proactively
• Excellent verbal and written communication; effective liaison skills and the ability to work with a wide range of professionals in various disciplines.
• Good Customer service skills and results-oriented with attention to detail and problem-solving skills
• Professional grooming and self-presentation

Closing Date: 03/0/2023