Pharmacy Sales Representative at IQVIA

Job Overview:

• Our client, a multinational consumer healthcare company, is seeking a proactive and results-driven Pharmacy Sales Representative to join their team. This role plays a critical part in promoting pharmaceutical products to pharmacies and healthcare professionals, ensuring that the company’s solutions effectively address the needs of both patients and healthcare providers.
• The ideal candidate will drive expert recommendation on key brands through the effective selling, detailing, and merchandising of our client’s brands to all relevant HCPs (Pharmacists, Pharmacy assistants, Front shop assistants, Clinic sisters and other as may be determined from time to time) in-line with our client’s relevant Policy & Procedures and local regulatory & ethical code guidelines.

Key Responsibilities:

• Sales and Promotion: Actively promote and sell the client’s pharmaceutical products to pharmacies, achieving sales targets and objectives.
• Relationship Management: Build and maintain strong relationships within the pharmacy channel to maximize business opportunities and grow the business.
• Market Research: Conduct market analysis to identify potential clients and understand the competitive landscape, adapting strategies as necessary.
• Product Expertise: Maintain comprehensive knowledge of the client’s product portfolio, including indications, contraindications, and clinical data, to provide accurate information to clients. Detail pharmacists and pharmacy assistants and train staff in-store during planned Lunch & Learn sessions (6 per month).
• Training and Support: Offer training and support to pharmacy staff on product usage, benefits, and compliance with regulations.
• Coordination: Co-ordinate the efforts of assigned 3rd Party merchandising agents.
• Reporting: Prepare and submit regular reports on sales activities, market trends, and client feedback to management.
• Negotiation: Negotiate the order to meet demand and expected off-take and pull through of stock and negotiate adequate share of shelf (SoS), forward share (in line with market share) to drive consumption.
• Compliance: Ensure compliance with customer relationship management tool.

Qualifications:

• Education: A university degree (preferably in science, medical or paramedical field, FMCG).
• Experience: 3 years proven experience in pharmaceutical sales or a related field, with a strong understanding of pharmacy operations and FMCG.
• Skills: Excellent communication, negotiation, and interpersonal skills; ability to build rapport with clients.
• Self-Motivated: Strong organizational skills and the ability to work independently to achieve sales goals.

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About the Role

• Our client, a renowned global leader in Consumer Health, is seeking an experienced and highly motivated Pharmacy Sales Representative to support and grow their presence within the Mount Kenya region. This role is responsible for driving expert recommendation, visibility, and product uptake across pharmacy channels by effectively detailing, selling, and merchandising a portfolio of trusted consumer health brands.
• The successful candidate will engage with a broad range of healthcare professionals—including pharmacists, pharmacy assistants, front shop staff, clinic personnel, and others—to ensure that our client’s products meet the needs of patients and providers. The role requires regular travel within the region and a strong commitment to representing the organisation with professionalism and integrity.

Key Responsibilities

Sales & Promotion

• Promote and sell a portfolio of leading consumer health and OTC products, consistently meeting sales targets and performance objectives.
• Drive expert recommendation through effective detailing and execution of the “6 Steps of a Call” model.

Relationship Management

• Build and nurture strong, long‑standing relationships within the pharmacy channel to maximise business opportunities and strengthen brand presence.

Market Intelligence

• Conduct market assessments to identify opportunities, track competitor activities, and recommend strategies aligned to business objectives.

Product Knowledge & Training

• Maintain a deep understanding of product indications, benefits, contraindications, and clinical data.
• Conduct in‑store training and Lunch & Learn sessions (minimum six per month) to enhance product understanding and advocacy.

In‑Store Execution & Merchandising

• Coordinate and guide 3rd‑party merchandising teams to ensure excellent execution, visibility, and availability.
• Negotiate for optimal share of shelf (SoS) and forward share, aligned to market share expectations.

Reporting & Compliance

• Submit accurate and timely reports on sales activity, market insights, and customer feedback.
• Ensure complete compliance with CRM and digital reporting tools (e.g., FSFA, Veeva) and adhere to all regulatory, ethical, and internal policy guidelines.

Qualifications & Experience

Education

• Bachelor’s degree, preferably in Pharmacy, Life Sciences, Medical, Paramedical, or FMCG-related fields.

Experience

• 1–3 years’ experience in pharmaceutical, OTC, or FMCG sales with a solid understanding of pharmacy operations.
• Demonstrated success in achieving sales targets within field‑based roles.

Skills & Competencies

• Strong communication, negotiation, and interpersonal skills.
• Ability to build rapport, influence pharmacy stakeholders, and deliver compelling product messages.
• Highly self‑motivated with strong planning and organisational abilities.
• Proficiency in Microsoft Office and CRM systems.

Additional Requirements

• Willingness and ability to travel frequently within the Mount Kenya region.
• Willingness to work under a third‑party employment contract.