Careers at Kenafric Industries

Key Responsibilities:

• Efficient Syrup Room & Combi Mix operations (preparation, blending, and supply)
• Conduct CIP/COP procedures and routine quality checks
• Minor equipment maintenance, raw material management, and accurate documentation
• Compliance with GMP, food safety, and company safety policies

Qualifications & Skills:

• Diploma in Food Science or Industrial Chemistry
• 2–3 years relevant experience, preferably in beverages
• Mechanically inclined with good troubleshooting and computer skills (MS Office, Excel, SAP)

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• The Senior Human Resources Officer will implement HR policies and programs within the assigned business areas, supporting functions such as employee relations, HR compliance and administration, talent acquisition and onboarding, HRIS, learning and development, leave and performance management, compensation and benefits, and organizational development, as well as other HR tasks as assigned.

Responsibilities

• Employee & Industrial Relations
• Manage employee relations in line with labor laws and company policies, minimizing disputes.
• Act as the key liaison between management, employees, and trade unions.
• Handle grievance and disciplinary processes fairly and effectively. HR Compliance
• Ensure compliance with HR policies, labor laws, and occupational health & safety regulations.
• Coordinate and track statutory requirements, including training, audits, and medical fitness testing.
• Change Management & Culture Development
• Drive HR initiatives that strengthen workplace culture and employee engagement.
• Support and facilitate change management aligned with organizational goals.
• HR Administration
• Maintain accurate HR records and reports, including payroll inputs, leave management, benefits administration, and contract management. Policy Formulation & Implementation
• Contribute to the development, interpretation, and implementation of HR policies and procedures.
• Ensure clear and proactive communication of HR policies across departments.
• Recruitment & Talent Management
• Lead end-to-end recruitment to attract and retain talent aligned with business needs.
• Oversee onboarding, training, and succession planning initiatives. Performance Management
• Support the implementation of performance management systems, including job descriptions, KPIs, appraisal tools, PIPS, and employee development programs.

Qualifications

• Bachelor's degree in Human Resources, Social Sciences, or a related field from a recognized university.
• Higher National Diploma in Human Resources Management is an added advantage. Mandatory membership with IHRM.
• Certified Human Resource Professional (CHRP) certification is desirable.
• Minimum of five (5) years' experience managing HR processes in a labour-intensive, unionisable environment.
• Proven expertise in industrial relations and hands-on experience working with trade unions.
• Strong knowledge and practical experience in Kenyan labour laws.

Key Skills

• Strong leadership and hands-on management skills
• Skilled in planning, coordination, monitoring, and problem-solving
• Sensitive and confidential when dealing with internal and external customers
• Results-oriented with excellent negotiation, communication, and interpersonal skills
• Forward-thinking team player who can work independently in a diverse environment
• Good decision-making, analytical skills, and attention to detail
• Strategic thinker with business awareness and sound judgment
• Able to analyze problems and produce clear reports Capable of developing and supporting talent within the team

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• Act as the primary phone-based contact for prospective distributors, wholesalers, retailers and consumers. Route leads sales teams, resolve or escalate product enquiries and complaints, manage loyalty-program communications, reactivate dormant wholesalers using data insights, provide tele-sales cover for Trade Sales Executives when required, and deliver actionable market intelligence to the Sales Team. Provide a brief overview of the roles purpose and main responsibilities.

Responsibilities

• Receive and route inbound calls from prospective distributors, forward qualified leads to the Country Sales Manager.
• Handle enquiries from wholesalers and retailers seeking to purchase products; forward contacts to the relevant Area Trade Executive (TSE).
• Receive consumer calls about purchases or complaints; resolve issues directly where possible or escalate and track resolution.
• Send and manage communications to wholesalers participating in the Loyalty Program; issue reminders on targets and rewards and respond to queries.
• Work with the data team to identify dormant wholesalers using distributor sell-out data; contact them to diagnose and attempt reactivation.
• Provide tele-sales cover for TSES on leave by contacting major wholesalers on affected routes to seize opportunities.
• Gather and summarize market intelligence, retailer/wholesaler/consumer feedback, and distributor team input; prepare concise reports for Sales and Marketing.
• Audit regional Loyalty Program WhatsApp groups to ensure groups exist and eligible wholesalers are added.
• Provide regular updates and feedback in Daily Sales Review Meetings.

Qualifications

• Degree or Diploma in Sales & Marketing or Business-Related Course (required).
• Additional training or certification in customer service, sales, or CRM is a plus.

Key Skills

• Proficient in MS Office (Excel, Word, Outlook).
• Excellent phone-based customer-handling and communication skills in English and Swahili (verbal and written).
• Comfortable using or learning CRM/call-logging tools and basic data-dashboard outputs.
• Strong organizational skills, attention to detail, and ability to follow escalation protocols.
• Proactive, persuasive and service-oriented with good interpersonal skills.
• 3 years in customer service, telesales, trade support or related roles (adjustable by hiring level).
• Willingness to work closely with Sales, Data and Marketing teams and attend daily review meetings.