Frresh Jobs at Severin Sea Lodge

We are seeking a Process & Standards Coordinator to enhance operational excellence at our properties, Severin Sea Lodge and Severin Safari Camp.

In this position, you will be responsible for developing comprehensive Standard Operating Procedures, delineating clear responsibilities, establishing measurable Key Performance Indicators for key roles, and standardizing essential workflows to ensure consistent service quality across the board.

You will collaborate with department heads and management teams to ensure accountability, seamless execution, and ongoing performance enhancement.

Tasks

• Build and maintain the Functional Accountability Chart (FACe) across all core hotel functions.
• Identify and resolve ownership overlaps, role gaps, and unclear responsibilities.
• Define one primary KPI per key role (e.g., Front Office, Housekeeping, F&B, Maintenance) in alignment with department heads.
• Develop and roll out practical playbooks/SOPs for high-impact operational processes.
• Establish monthly KPI review routines, track action plans, and ensure follow-through.
• Conduct process adherence spot checks and support departments in closing quality gaps.
• Drive consistency of standards across both hotels while supporting practical local implementation.
• Prepare clear performance and standards reports for management decision-making.

Requirements

• Proven experience in hotel operations, quality management, process improvement, or a similar coordination role.
• Strong ability to structure work, define ownership, and implement accountability systems.
• Experience with KPI definition, performance tracking, and operational reporting.
• Ability to document and simplify processes into clear, usable playbooks/SOPs.
• Strong stakeholder management skills; able to work effectively with GMs, HODs, and operational teams.
• High attention to detail, disciplined execution, and a solution-oriented mindset.
• Strong communication skills in English (written and spoken)
• High alignment with core values: integrity, respectful communication, stewardship, and service excellence.

Benefits

• A high-impact coordination role with direct visibility to senior leadership and hotel management.
• Opportunity to shape how both hotels operate by implementing clear standards, accountability, and measurable KPIs.
• Structured onboarding and close collaboration with cross-functional teams (Front Office, Housekeeping, F&B, Maintenance, HR).
• Professional development in process excellence, performance management, and organizational scaling.
• A values-driven work environment focused on integrity, respectful communication, and operational excellence.
• Competitive compensation package in line with role scope, experience, and company structure.

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We are looking for a People & Culture Coordinator to help us scale with the right people and the right culture.

In this role, you will lead structured recruiting, values-based selection, and talent pipeline building to ensure we consistently hire A-Players across both hotels.

Tasks

• Implement and run a structured Topgrading-based hiring process.
• Create role-specific Job Scorecards with clear 6- and 12-month outcomes.
• Conduct and coordinate screening steps (including structured interview flows).
• Drive culture-fit assessment against core values during hiring.
• Build and maintain an A-Player talent pipeline for critical and recurring roles.
• Coordinate reference checks and ensure complete hiring documentation.
• Track hiring KPIs (time-to-fill, quality-of-hire, 90-day retention, probation pass rate).
• Partner with hiring managers to improve hiring decisions and onboarding quality.

Requirements

• Experience in recruitment, HR coordination, talent acquisition, or people operations.
• Proven ability to run structured interviews and assess candidate quality objectively.
• Strong understanding of KPI-based hiring and process discipline.
• Experience creating or using scorecards/interview guides is a strong advantage.
• Strong communication and stakeholder management skills (with managers and department heads).
• High integrity, attention to detail, and ability to handle confidential data.
• Fluent English (written and spoken)
• Values alignment: integrity, accountability, respectful communication, and service mindset.

Benefits

• High-impact role with direct influence on team quality and business performance.
• Opportunity to shape hiring standards and culture across both hotels.
• Close collaboration with leadership and cross-functional teams.
• Professional growth in strategic recruitment and people systems.
• Values-driven work environment with clear standards and accountability.
• Competitive compensation aligned with experience and role scope.