Fresh Jobs at KCB Bank Kenya

Job Description

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. 
• Minimize outages and optimize recovery time through proactive measures and rapid incident response. Ensure resource optimization and capacity planning for scalable and resilient systems. 
• Implement and maintain monitoring systems to ensure application and infrastructure health. Perform error trend analysis to proactively identify and resolve issues.
• Lead root cause analysis and resolution of recurring issues. Drive continuous improvement in incident response processes. 
• Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention. Develop tools and scripts to streamline technology support operations. 
• Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides. 
• Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions. 
• Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management. 
• Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.

MINIMUM POSITION QUALIFICATION/ REQUIREMENTS: -

The Person 

For the above position, the successful applicant should have the following:

• Bachelor’s degree in computer science/ technology related (Required). 
• Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage).
• Master’s Degree Computer Science or Business related (Added advantage).
• 5 years’ work experience in IT, with at least:
• 3 years’ experience in mobile banking, internet banking and Digital lending support (Required)
• 1- year experience in Payment Platform configuration and Support (Required).
• 2 years’ experience in Project Management / Relationship Management/Customer Experience Management (Desired).
• 1-year experience in Devops and Agile practice (Required).

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Job Description

• Assist in the design, development, and deployment of automation solutions using UiPath or Power Platform to improve business efficiency.
• Leverage Java or Python to create custom scripts, integrations and components when building custom and complex enterprise solutions.
• Work closely with stakeholders to gather, analyze, and refine automation requirements, ensuring solutions align with business needs.
• Design and develop high quality solutions that are scalable, secure, and stable across the enterprise solutions.
• Design, develop unit test plans and perform unit and scenario testing for application code bases and interfaces.
• Maintain comprehensive documentation, including process maps, technical specifications, and user guides, to support knowledge sharing and governance.
• Follow best practices in automation governance, security, compliance, and change management to maintain a stable and secure RPA environment.
• Provide support and enhancements for deployed solutions, ensuring they adapt to changing business processes.
• Collaborate with IT and business teams to identify opportunities for automation, drive continuous improvement, and contribute to digital transformation initiatives.

Qualifications

Academic & Professional

• Bachelor of Computer Science, or any other IT Related Degree

Professional Qualifications   

• ITIL,
• High level programming languages Java,C#,VBA,Python,
• RPA certifications 
• UiPath, Power Platform, Automation Anywhere DE
• Master’s Degree    Any MSc or MBA     AA
   

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Job Description

• Manage by planning, costing and allocating vehicles routes, air ticketing and international hotel accommodations ensuring sufficient flexibility is in place to meet the varying and changing needs of internal customers.
• Ensure that all vehicles are compliant with all legal, regulatory and contractual requirements, and where necessary escalating any identified issues and recommending resolution.
• Develop and implement a proactive, planned and structured approach to the maintenance of fleet vehicles, keeping within the designated budget and ensuring all vehicles used are fit for purpose and the customer experience is of a high standard.
• Ensuring drivers are compliant with all regulatory requirements and that they deliver service appropriate to the changing needs of customers in line with relevant guidance and individual risk assessments.
• Manage and develop a team of drivers, who may be working remotely, either alone or in small teams, in order to deliver a high-quality service to customers.
• Support the management team, undertaking delegated tasks and responsibilities in line with the emerging needs and operational requirements of the service, including where necessary, and contracting outsourced transport provision to external transport providers.
• Coordinate, repairs & maintenance of motor vehicle (both Company owned and leased).
• Develop and keep current Incident Management Report, Policies and Procedures and ensure compliance by all department members.
• Management of Contracts and Suppliers services.
• Initiate replacement & disposal of the bank fleet and actively participate in procurement of replacement/new vehicle fleet

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Job Description

• Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
• Ensure System uptime and availability and ticket system closure within SLA
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
• Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
• Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems.
• Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
• Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit