Jobs at Q-Sourcing Servtec Group

Job Summary:

Reporting to the Branch Manager, the sales representatives will be responsible for acquisition of new business within the assigned Sales locations.

 DUTIES & RESPONSIBILITIES:

• Deliver set sales targets in asset and liability for Retail Banking
• Offer excellent customer experience while interacting with customers on different channels.
• Participate in product campaigns to ensure product information is readily available to customers.
• Conduct door-to-door and digital selling
• Gather feedback from customers on Bank products and their experience to seek improvement on bank products.
• Daily provision of business acquisition reports.
• Recommending clients to use financial services or answering bank-related inquiries

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. Bachelor’s degree in a relevant field is a MUST
2. Minimum of 2-3 years of sales experience in the banking / financial services industry.
3. Computer literacy
4. Excellent analytical and interpersonal skills
5. A passion and commitment to quality service.
6. Excellent communication skills both verbal and written.
7. Ability to meet stringent targets within defined deadlines.
8. Experience in sales or client relationship management will be an added advantage.
9. Ability to be an agent of change and innovation with a strong desire to excel.
10. A person of integrity and with good negotiating skills

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Job Summary

The duties of the Tea Man would include keeping the general office area clean and tidy and to serve refreshments to management, staff and visitors.

Key Roles and Responsibilities

• Clean the office at the start of the day.
• Welcoming visitors
• Preparing Coffee & Tea for management, Staff & Visitors.
• Organize and control kitchen and office material storage, keeping track of material consumption
• Monitoring the use of equipment and supplies within the office.
•  Assisting office staff as requested.
• To maintain and manage the required high operational and personal standard of hygiene and presentation at all times.
• Any other duties as assigned.

Qualifications and experience

• Must have minimum 2+ year’s relevant experience as a Tea man
• Diploma in a business-related course.
• Good communication skills proficiency in English and Kiswahili
• Jolly and trustworthy personality.
• Effective communication skills
• Exceptional customer service skills
• Presentable, focused and confident

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Job Summary

The Messenger will receive and pick up packages and other items and deliver them to specified recipients or locations.

Key Roles and Responsibilities

• Securely delivers packages, documents, written and verbal messages and other items to intended location or recipient in a timely manner.
• Manages incoming mail so that it is opened, sorted, and distributed in a professional and timely manner.
• Plans the most efficient and expedient delivery route from place to place; organizes deliveries accordingly.
• Obtains required signatures and/or payments at time of delivery.
• Maintains accurate records related to the receipt and delivery of packages, documents, messages, and other items, including tracking time of and parties to the delivery.
• May perform office, clerical, and other related duties as assigned.
• Performs other related duties as assigned.

Qualifications and experience

• Must have minimum 2+ years relevant experience as an office Messenger
• A diploma in any business-related field is required.
• Must be able to perform deliveries in all types of weather
• Effective communication service skills
• Presentable, focused and confident
• Able to maintain the confidentiality of sensitive information.

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DUTIES & RESPONSIBILITIES:

Budget and Forecasting

• Assist with monitoring allocated budgets to ensure compliance and highlight possible issues
• Provide inputs on the preparation of budget when necessary and provide inputs on cost reduction measures
• Partner with relevant function heads, by providing them with analysis and advice in the planning process with regards to budgeting, strategic plans and periodic forecasts for their respective departments

Financial Control

• Ensure that financial aspects of relevant contracts are adhered to and that contracts are renewed in a timely manner
• Ensure reconciliation of accounts is conducted periodically and reviewed as required
• Track revenue recognition and ensure revenue is allocated correctly, taking corrective action where inconsistencies arise
• Review and provide inputs on the monthly depreciation schedule and reconciliation statements
• Review the creation/deletion/revision of new vendor accounts after necessary approvals
• Provide inputs for the development of relevant processes for reporting, benchmarks and policies for the organization and provide recommendations when required
• Review all financial transactions, processes, records, and books of accounts ensuring they are in compliance with International Financial Reporting Standards
• Ensure accurate and proper inter-company, bank, suppliers, advances/prepayment reconciliations are conducted and that the necessary actions are taken accordingly to maintain accuracy and safeguard the company’s assets

Capex

• Support the process of reviewing Capex assumptions for the appraisal of new projects and budgets, by assisting with the development of feasibility studies and providing necessary analysis
• Support the control process by staying informed on the progress of relevant Capex investments approved projects / budgets and carry out a detailed analysis, giving feedback to concerned stakeholders about possible budget risks
• Support the value creation process by analyzing existing fixed assets details for productivity and identifying patterns applicable in new projects to maximize value creation to be recommended to concerned stakeholders
• Support the identification process of improvement areas for different stages of an investment process to identify potential for cash flow savings / synergies and create optimized investment process and assist with the implementation phase
• Support the relevant functions by providing necessary analysis and detail of the organization Capex investment and expense process

Reporting

• Develop relevant reports following the set standards and procedures
• Provide inputs to business units that includes related analysis against agreed KPIs
• Examine all financial reports and data closely to check for discrepancies

Human Capital Responsibilities

• Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of our client’s Retail corporate policies and relevant procedures

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. Bachelor of Finance, Business Administration or Commerce
2. MBA in the same field advantage
3. CPA or CMA is preferred
4. 5+ years in a similar position
5. 2+ years in retail business is preferred
6. Strong analytical and technical skills
7. Project management
8. Strong communicator and presentation skills

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About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our in the hospitality industry, we are looking for competent, skilled, and experienced Customer Service Attendants to work in Nairobi.

BASIC QUALIFICATIONS FOR THE IDEAL CANDIDATE:

• 1-2 years hospitality industry experience a must
• Certificate/Diploma in hospitality related course
• Accuracy and keen attention to detail.
• Ability to follow instructions
• Multi-tasking skills
• Ability to effectively communicate and interact with customers
• Must have good knowledge of food safety and hygiene
• Very meticulous, honest with high integrity and rigorous