Open Roles at Cigna

Role Summary:

• Reporting to the QA Manager, the QA & Testing Senior Analyst is responsible for the timely planning, execution, and reporting of Quality Assurance testing activities for new and enhanced data and analytics solutions. This role focuses on ensuring data quality, reliability, and fitness for purpose across ETL pipelines, databases, and downstream analytics platforms. The role partners closely with Scrum teams, product owners, data engineers, and business stakeholders to embed quality-first principles throughout the delivery lifecycle, primarily within a SAFe Agile environment.

Key Responsibilities:

• Own and deliver QA targets for assigned projects, ensuring quality outcomes are met
• Develop deep product and data understanding and create effective test designs
• Execute test cases and log, track, and manage defects
• Define test priorities and create efficient execution plans
• Participate in defect triage sessions and root cause analysis
• Actively participate in PI planning, sprint planning, and Agile ceremonies
• Track and report test progress against agreed plans
• Contribute to sprint retrospectives and continuous improvement initiatives
• Apply appropriate test techniques, methodologies, and tools to maximise test coverage
• Mentor and support junior QA team members
• Adhere to Quality Engineering best practices and actively drive efficiency improvements

Required Skills and Experience:

• Bachelor’s degree in Computer Science or related discipline, or equivalent experience
• 5–8 years’ experience in Software QA with strong focus on ETL and data testing
• Proven experience validating ETL extraction, transformation, and load processes
• Strong SQL skills, including stored procedures and backend testing
• Experience testing across multiple database types
• Hands-on experience with ETL testing tools
• Test automation experience using code, preferably Python
• Strong understanding of the full test lifecycle
• Experience using Microsoft SQL Server tools
• Knowledge of healthcare insurance industry
• Strong understanding of SDLC and Agile delivery models
• Experience with automated testing and modelling tools
• Strong change management and test design skills
• Quality metrics, dashboards, and release readiness reporting
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work independently or lead within a team
• High attention to detail and accuracy
• Commitment to continuous personal development

Desirable Skills and Experience:

• ISTQB Foundation or Intermediate certification
• Database and API testing experience
• Cloud Platforms: Hands-on testing experience in (AWS / Microsoft Azure)
• Ownership of data quality strategy and test approach across analytics platforms
• Test automation using Python
• ETL tools such as SSIS
• Relational database expertise using SQL (or PostgreSQL, DBeaver)
• Web technologies (Java, HTML)
• Salesforce and Vlocity experience
• Selenium or UFT experience

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YOUR JOB

• Delivers administrative, technical, and operative tasks related to the processing, validation, and correction of partner claim data. Works with standardized reports, performs rule‑based corrections in policy administration system, raises IT tickets where required, and supports the accuracy of automated data feeds. Understands and applies simple instructions and procedures. Work is allocated on a daily or task‑by‑task basis with clear direction. This role is an entry point into administrative operations.

What are your main Duties/Responsibilities:

• Run, prepare, and categorize the weekly reports, including sorting lines by error code and updating BAU trackers.
• Correct basic data issues in the policy administration system (e.g., member numbers, procedure codes, diagnosis codes, service dates, partner IDs, net/billed amounts) using defined SOP steps and system prompts.
• Follow rule‑based instructions for each error category, applying fixes or routing items to IT when required.
• Escalate to Supervisor and raise IT tickets for duplicate closures, forced claim loads, invalid data corrections, or adjustments that cannot be resolved directly.
• Work on adjustment and reconciliation reports, documenting claim numbers, preparing tracking sheets, and reprocessing or reversing claims following predefined procedures.
• Mailbox ownership and handling of the escalated cases within the TAT´s.
• Maintain accurate documentation, add standard claim comments, and ensure reports and logs are correctly archived per SOP.
• Identify and report to Supervisor continuous improvement opportunities - Mapping, reporting, processes.
• Carry out other administrative tasks as required to support business needs.

YOUR PROFILE

• Excellent attention to detail with a strong focus on accuracy and data integrity.
• Ability to follow structured, step‑by‑step procedures without deviation.
• Comfortable working in multiple internal systems.
• Basic Excel skills (sorting, filtering, adding columns, structuring tabs).
• Strong organizational skills with the ability to manage repetitive tasks efficiently.
• Proficient in Microsoft Office applications.
• English language skills required.
• Experience in administrative operations, data entry, or shared‑services roles is an advantage but not essential.
• Diploma or Degree in Business ,IT or Medical field required

KEY COMPETENCIES

• High attention to detail and accuracy when handling structured data tasks.
• Clear written and verbal communication with internal stakeholders.
• Ability to organize workload, prioritize tasks, and follow established processes.
• Strong problem‑solving within the limits of rule‑based parameters.
• Proactive in flagging issues, inconsistencies, or system errors.
• Ability to work independently with close supervision and clear instruction.