Vacancies at Flexi-Personnel

Responsibilities and duties

• Identifying study participants as defined in the study.
• Consenting the study respondents before the interviews and group discussions.
• Conducting interviews, focus groups, and participant observations
• Note-taking/ fieldnotes and writing debriefing reports for all the interviews conducted.
• Ensure data quality and confidentiality.
• Ensuring the safety of data collection tools and equipment assigned.
• Any other related activity assigned by the project coordinator.

Minimum requirements

• Bachelor’s degree in social sciences.
• Have proven experience and skills in qualitative research.
• Ability to facilitate interviews and group discussions in English and Swahili.
• Be a current resident of the target county. 
• Should possess strong people skills
• Must be fully available for training and during the entire data collection period

go to method of application »

KEY DUTIES AND RESPONSIBILITIES

Collections

• Visit and negotiate payment with client (Where the client is unable to make a payment refer to repossession.
• Confirm payment from the client.
• Discuss and sign off an agreed payment plan as per Spiro collection policy.
• Send a ticket to the Recovery Daily Submission file and attach the loan collection agreement.

Repossession (Where the client is unable to make a payment refer to Repossession)

• Review assigned repossession cases.
• Visit and negotiate payment with client and where the client is unable to make payment.
• Client to sign the Repo Form in duplicate.
• Discuss and advise the client on the procedure to follow to regain possession of the bike.
• Obtain current contacts of the client for follow-up and collection.
• Send a ticket to the Recovery Daily Submission file and attach the Repo Form and pictures of the bike.
• Take the bike to storage and submit the Repo Form to the warehouse Manager

Emergency Cases/Client Rider Issues

• Respond to all emergency cases assigned with promptness.
• Recover the bikes in coordination with authorities and boda boda network.
• Respond to all client rider cases assigned with promptness.
• Recover the bikes in coordination with boda boda network or authorities where the case requires

​​​​​​​Networking and building relationships.

• Visit stages, police stations and other relevant stakeholders to maintain build effective networks.
• Create a professional working relationship with the contacts' office holders for the purpose of getting assistance, when necessary, in the course of work.
• Collect, update and verify relevant contact information for assistance in the course of work. (Stage Chairman, police, local administration and other required stakeholders).

General

• Follow company's policies.
• Fulfil any other tasks given or approved by management that is work-related and aimed towards company's goals and targets.
• All tasks and responsibilities are done on time

QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Minimum of a Diploma in a Business-related field.
• 2 years of experience in a credit/collection’s environment.
• Must have a MOTORCYCLE LICENSE with at least 1 year riding experience.
• Technical skills typically require the use of certain tools and the technologies required to use those lools.)

go to method of application »

KEY DUTIES AND RESPONSIBILITIES

Collections

• Visit and negotiate payment with client (Where the client is unable to make a payment refer to repossession.
• Confirm payment from the client.
• Discuss and sign off an agreed payment plan as per Spiro collection policy.
• Send a ticket to the Recovery Daily Submission file and attach the loan collection agreement.

Repossession (Where the client is unable to make a payment refer to Repossession)

• Review assigned repossession cases.
• Visit and negotiate payment with client and where the client is unable to make payment.
• Client to sign the Repo Form in duplicate.
• Discuss and advise the client on the procedure to follow to regain possession of the bike.
• Obtain current contacts of the client for follow-up and collection.
• Send a ticket to the Recovery Daily Submission file and attach the Repo Form and pictures of the bike.
• Take the bike to storage and submit the Repo Form to the warehouse Manager

Emergency Cases/Client Rider Issues

• Respond to all emergency cases assigned with promptness.
• Recover the bikes in coordination with authorities and boda boda network.
• Respond to all client rider cases assigned with promptness.
• Recover the bikes in coordination with boda boda network or authorities where the case requires

​​​​​​​Networking and building relationships.

• Visit stages, police stations and other relevant stakeholders to maintain build effective networks.
• Create a professional working relationship with the contacts' office holders for the purpose of getting assistance, when necessary, in the course of work.
• Collect, update and verify relevant contact information for assistance in the course of work. (Stage Chairman, police, local administration and other required stakeholders).

General

• Follow company's policies.
• Fulfil any other tasks given or approved by management that is work-related and aimed towards company's goals and targets.
• All tasks and responsibilities are done on time

QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Minimum of a Diploma in a Business-related field.
• 2 years of experience in a credit/collection’s environment.
• Must have a MOTORCYCLE LICENSE with at least 1 year riding experience.
• Technical skills typically require the use of certain tools and the technologies required to use those lools.)

go to method of application »

KEY DUTIES AND RESPONSIBILITIES

Collections

• Visit and negotiate payment with client (Where the client is unable to make a payment refer to repossession.
• Confirm payment from the client.
• Discuss and sign off an agreed payment plan as per Spiro collection policy.
• Send a ticket to the Recovery Daily Submission file and attach the loan collection agreement.

Repossession (Where the client is unable to make a payment refer to Repossession)

• Review assigned repossession cases.
• Visit and negotiate payment with client and where the client is unable to make payment.
• Client to sign the Repo Form in duplicate.
• Discuss and advise the client on the procedure to follow to regain possession of the bike.
• Obtain current contacts of the client for follow-up and collection.
• Send a ticket to the Recovery Daily Submission file and attach the Repo Form and pictures of the bike.
• Take the bike to storage and submit the Repo Form to the warehouse Manager

Emergency Cases/Client Rider Issues

• Respond to all emergency cases assigned with promptness.
• Recover the bikes in coordination with authorities and boda boda network.
• Respond to all client rider cases assigned with promptness.
• Recover the bikes in coordination with boda boda network or authorities where the case requires

​​​​​​​Networking and building relationships.

• Visit stages, police stations and other relevant stakeholders to maintain build effective networks.
• Create a professional working relationship with the contacts' office holders for the purpose of getting assistance, when necessary, in the course of work.
• Collect, update and verify relevant contact information for assistance in the course of work. (Stage Chairman, police, local administration and other required stakeholders).

General

• Follow company's policies.
• Fulfil any other tasks given or approved by management that is work-related and aimed towards company's goals and targets.
• All tasks and responsibilities are done on time

QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Minimum of a Diploma in a Business-related field.
• 2 years of experience in a credit/collection’s environment.
• Must have a MOTORCYCLE LICENSE with at least 1 year riding experience.
• Technical skills typically require the use of certain tools and the technologies required to use those lools.)

go to method of application »

The Sales Development Representative’s primary focus will be finding and qualifying potential customers. The successful candidate will conduct research, outreach, and discovery calls to find potential customers interested in the company's products and services. As the first point of contact with a prospect, the ideal SDR will have strong understanding of the sales process and excels at researching leads, starting new relationships, and closing sales.

KEY RESPONSIBILITIES:

• Prospecting: Researching potential customers and identifying leads that fit the company's target market. 
• Outreach: Contacting potential leads through various channels, including cold calling, emails and using tools like LinkedIn Sales Navigator.
• Lead Qualification: Engaging prospects to understand their needs, goals, and interest in company services, then qualifying them as potential customers. 
• Pipeline Building: Creating and nurturing a consistent flow of qualified leads, which is essential for a healthy sales pipeline as well as proactively seeking new business opportunities in the market
• Product/ Services Pitching: As the first point of contact for all leads, have strong communication skills to demonstrate value and credibility of company services to potential leads
• Relationship Building: Developing initial relationships with potential customers and providing high-level customer service.
• Leads Management: Managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals.
• Reports: Weekly, Monthly and Quarterly reporting on sales achievement

​​​​​​​EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Degree/ Diploma in a business-related field from a reputable college or institution
• Quick learner who has strong communication skills and an ability to showcase our services in a compelling way.
• 2 to 3 years of professional work experience in Sales and Business Development is preferred.
• Experience as a sales development representative, with a track record of achieving sales targets.
• Strong networking and relationship building skills.
• Strong communication skills on phone and email as well as strong presentation skills.
• Proficiency with Salesforce, or other CRM software is an added advantage.