Recovery Officer- Nairobi at Flexi-Personnel

KEY DUTIES AND RESPONSIBILITIES

Collections

• Visit and negotiate payment with client (Where the client is unable to make a payment refer to repossession.
• Confirm payment from the client.
• Discuss and sign off an agreed payment plan as per Spiro collection policy.
• Send a ticket to the Recovery Daily Submission file and attach the loan collection agreement.

Repossession (Where the client is unable to make a payment refer to Repossession)

• Review assigned repossession cases.
• Visit and negotiate payment with client and where the client is unable to make payment.
• Client to sign the Repo Form in duplicate.
• Discuss and advise the client on the procedure to follow to regain possession of the bike.
• Obtain current contacts of the client for follow-up and collection.
• Send a ticket to the Recovery Daily Submission file and attach the Repo Form and pictures of the bike.
• Take the bike to storage and submit the Repo Form to the warehouse Manager

Emergency Cases/Client Rider Issues

• Respond to all emergency cases assigned with promptness.
• Recover the bikes in coordination with authorities and boda boda network.
• Respond to all client rider cases assigned with promptness.
• Recover the bikes in coordination with boda boda network or authorities where the case requires

​​​​​​​Networking and building relationships.

• Visit stages, police stations and other relevant stakeholders to maintain build effective networks.
• Create a professional working relationship with the contacts' office holders for the purpose of getting assistance, when necessary, in the course of work.
• Collect, update and verify relevant contact information for assistance in the course of work. (Stage Chairman, police, local administration and other required stakeholders).

General

• Follow company's policies.
• Fulfil any other tasks given or approved by management that is work-related and aimed towards company's goals and targets.
• All tasks and responsibilities are done on time

QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Minimum of a Diploma in a Business-related field.
• 2 years of experience in a credit/collection’s environment.
• Must have a MOTORCYCLE LICENSE with at least 1 year riding experience.
• Technical skills typically require the use of certain tools and the technologies required to use those lools.)