Jobs at Family Bank Ltd

Key Responsibilities

• Meet Business Banking sales targets both in number of accounts and volume and deposits through cross selling to existing customers and acquiring new customers.
• Generate new customers/ new company’s referrals from head office, existing customers, or personal connections
• Prepare target audience/lead lists and sales activities plans; implement and fill in accurately sales activities reports
• Conducts daily sales calls from prioritized lead lists with the objective of scheduling companies visits / customer’s meetings
• Conducts daily company visits/ customer meetings with the objective of acquiring new customers / selling bank products
• Receive, verify and certify against original; all account application documents and forms from customer
• Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements
• Follow up on accounts and products opening and process on system
• Communicate to customers on accounts declined
• Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty

KEY PERFORMANCE INDICATORS:

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others

QUALIFICATIONS

• Bachelor’s degree in Commerce/Business related field.
• Have a minimum of three years working in the Banking Industry; with relevant experience in product knowledge, analytics and risk management, those with experience in Personal Banking will have an added advantage
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply Financial knowledge and skills to achieve business goals
• Able to identify and minimize potential and inherent risks in banking
• Communicates effectively and is able to explain complex Business issues
• Proficient in the use of Banking and office management systems
• Should have served in the current role for 3 years and above

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Job Purpose: Manage full Facilities Scope for the bank

Key Responsibilities:

Governance

• Compliance and cost management for all Maintenance related activities.
• Ensure compliance with all regulatory legislation as applies to facilities management
• Implement and ensure compliance to OSHA Act
• Maintain an audit ready environment for both internal and external audits.
• Plan and coordinate safety inspections as required and ensure implementation of recommended remediation actions
• Carry out regular inspections of the premises, identify defects, and initiate corrective measures
• Ensures that all new business are in line with KYC and CTF laws and regulations and customer information is regularly updated.

Facilities Management Financials

• Minimize expenditures, maximize equipment performance and adhere to budgeted cost parameters.
• Payment processing for all repairs and maintenance costs.
• Prepare annual Facilities budgets in conjunction with Projects and Facilities Manager.
• Innovate and initiate green energy solutions for sustainable environment and account for the monetary gains in the implemented initiatives.

Facilities Contracts

• Works with Projects and Facilities Manager to administer contracts execution/renewal program before expiry.
• Management of facilities services contracts and service level agreements; Management of service providers in adherence to SLAs and contracts.
• Undertake timely review of Contracts with Legal Department before execution
• Ensure 100% execution of contracts

Facilities Management Reporting/Internal Processes

• Organize and supervise maintenance and repair of facilities with assigned contractors
• Conduct and document regular facilities inspections
• Periodic reporting on budgets vs expenses and monthly savings in respect to facilities
• Works with Projects and Facilities Manager to complete monthly financial and facilities activity reports
• Observe and report on progress and completion all works and associated snags as assigned and prepare post-occupancy evaluation reports
• Keep abreast with latest market trends and developments as relates to Facilities Management
• Ensures all facilities move-in/move-out paperwork is completed correctly and has been approved by the Projects and Facilities Manager.
• Support branch fit-out and refurbishment projects as requested

Stakeholder Engagement (Supply performance, Customer satisfaction)

• Manages preparation of all facilities related correspondence, including supplier performance communication and user updates
• Works with legal department and Projects and Facilities Manager to execute Contract penalties as relates to Facilities Contracts where necessary
• Schedules site visits and stakeholder engagements regularly
• Enhance internal and external customer relationship and ensure the customer is satisfied with Facilities department support.
• Scheduling and implementation of internal and external stakeholders’ engagement through meetings, customer experience engagement and branch visits.
• Monitor the performance of suppliers as per SLA and take corrective actions as necessary.
• Manage and mitigate associated risks to enable the organization to meet its obligations and maximize business opportunity
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements
• Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
• Works as part of a team for the purpose of winning together
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications/Experience:

• A bachelor’s degree in Business, Engineering or related field. A Quantity Surveyor qualification is preferred.
• Good understanding of the contract law, land law and arbitration related to contracts management
• 3 years’ experience in Facilities/Property Management
• Good understanding of Electrical and Mechanical systems
• Facilities and/or Property Management
• Maintenance Management
• Project Management
• Third party management
• Working knowledge of Critical Equipment (Generators, UPS’s, AC systems etc)
• Knowledge of health & safety (OSHA) rules as stipulated by the law

Competencies/Attributes:

• Interpersonal, relationship-building and networking skills;
• Procurement and negotiation skills;
• The ability to multi-task and prioritize your workload;
• Time management skills;
• Team work skills and the ability to lead and motivate others;
• IT savvy;
• Willing and available to work after-hours and attend to call-outs as and when required
• A practical, flexible and innovative approach to work

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Job Purpose:

The Environmental, Social, Governance (ESG) and Climate Risk expert will be responsible for developing and overseeing climate risk, environmental, social and corporate governance policies and procedures, as well as overseeing ESG and climate risk implementation program in compliance with the Central Bank Guide on Climate Risk, Sustainable Finance Initiatives by Kenya Bankers Association, Family Bank policies, IFC performance standards and other internationally recognized best practices.

Key Responsibilities:

• Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation of the Bank’s ESG Policies, CBK Guide on Climate Risk as well as best industry practices and standards such as IFC performance standards
• Contribute to the development and revision of policies, strategies, guidelines, manuals, tools and procedures, in order to provide Bank staff with the ability to quickly assess and recommend measures to address social and environmental matters within the lending and other related processes.
• Develop a program for capacity building on ESG and climate risk for the Board, through e-learning modules, workshops, etc.
• Provide expert leadership for the development and implementation of best practices and innovative approaches related to sustainability and risk management.
• Work with risk department in risk assessment aimed at identifying areas of exposures within the Bank with regards to ESG and Climate Risk as well as develop mitigating factors and ensure that they are implemented.
• Embed ESG standards and climate risk within the Bank’s Strategy and Operations.
• Work with credit and risk department to ensure that environment and social due diligence is conducted within the lending processes.
• In conjunction with risk department, identify all key potential social and environmental impacts and risks of transactions and ensure that their magnitude and significance are well understood by and mitigated within the Bank.
• Ensure that the Bank customers in all segments (retail, SMEs and corporate) understand the applicable ESG policies, guidelines and project-specific requirements, and have the necessary commitment and capacity to manage social and environmental impacts and/or risks adequately and supported by mechanisms that facilitate implementation.
• Collaborating with finance, strategy and risk departments in developing sustainable finance risk tools, development of ESG risk frameworks, sustainability reports and global initiatives on climate risk credit modelling,
• Responsible for embedding ESG and climate risk within the Bank’s lending policies, ESG risk appraisal tools and appropriate monitoring and reporting frameworks.
• Work with Finance and Strategy department and other stakeholders to mobilize technical and financial support to enhance the environmental and social sustainability of operations, adding value to operations, including through external expertise where deemed necessary.
• Regularly report to Senior Management Board and CBK on ESG and Climate Risk related matters.
• Be the key point of reference on Environment, Social, Governance and Sustainability matters in the Bank.
• Work with the Customer experience in responding and managing ESG related complaints.
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• A Degree in Environmental Science, Social Studies, Development Studies or other related field.
• A Master’s Degree in a related field is an added advantage.
• Professional qualification or certification in environment or climate risk related field.
• At least 6 – 8 years of relevant experience in the financial sector in implementation of ESG and climate related policies.
• Experience in lending processes and incorporating ESG and Climate Risk within the lending policies and processes, including with IFC Performance Standards and Universal Standards for Social Performance Management.
• A good understanding of how environmental, social and climate risk related concerns relate to material business risks and opportunities.

Key Competencies and Attributes

Interpersonal:

• Excellent communication skills, both written and oral.
• Strong interpersonal skills with the ability to lead diverse groups and develop strong networks.
• Flexibility and agility to contribute in a senior capacity to a broad range of banking risk engagements.
• Strong organizational skills and the ability to multi-task effectively, with a practical solutions-driven approach.
• Excellent stakeholder management skills, across senior individuals within the firm and our banking clients.