Remote Roles at ALX

Role Summary

• As a Technical Mentor (TM) in the Creative Tech-Lite vertical, you’ll support learners in the Content Creation program as they build practical skills in storytelling, visual communication, and content creation.
• You’ll guide learners through group mentorship sessions, provide technical support and feedback on their learning progress, and contribute to a vibrant community where learners can share ideas, learn from one another, and grow together.
• This role is ideal for an experienced digital creative who understands the content creation landscape, enjoys experimenting with creative tools and formats, and is passionate about helping others develop their skills and confidence.

Specific Responsibilities

Technical Support (60%)

• Facilitate weekly live study sessions and walkthroughs on topics such as brand building, video editing, storytelling, and content strategy
• Mentor learners on core content creation skills, including hooks, scripting, storytelling, and video structure
• Provide async guidance on tools, workflows, project submissions, and portfolios through the community platform
• Provide actionable technical feedback and flag opportunities to improve curriculum content, briefs, resources, and tooling
• Recommend relevant tools, resources, and best practices based on evolving content platforms and industry trends
• Support learners in building strong portfolios and personal brands that position them to attract clients or employment opportunities

Community Engagement & Peer Facilitation (40%)

• Maintain a consistent daily presence on the community platform, encouraging peer collaboration, discussion, and Q&A
• Build a positive community culture by celebrating learner progress and recognising high-quality peer contributions
• Support 2–3 live community events each month, including creative showcases, feedback sessions, and portfolio reviews
• Create and share weekly community content, including tools, frameworks, practical tips, creative prompts, and discussion starters
• Collaborate with the Community team to shape community tone, programming, and responses to learner needs

Skill Requirements - Essential

• Proven experience as a digital content creator, with a track record of creating and publishing engaging content
• Strong understanding of storytelling, audience engagement, and content growth strategies
• Proficiency in content creation and editing tools such as CapCut, Canva, Premiere Pro, or DaVinci Resolve
• Ability to use content performance metrics to evaluate what’s working and inform content decisions
• Experience mentoring, coaching, or providing constructive feedback to early-stage creatives
• Comfort working with mobile-first and accessible tools, including open-source solutions where relevant

Skill Requirements - Preferable

• Experience building and growing a content brand from the ground up
• Strong understanding of African creative landscapes, audiences, and cultural narratives
• Experience monetizing content through channels such as AdSense, affiliate marketing, and brand partnerships
• Understanding of content business fundamentals, including contracts, pricing, partnerships, and crowdfunding
• A strong portfolio demonstrating successful content campaigns, storytelling, and audience growth strategies

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

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Role Summary

• As the Community Experience Lead, you will own the long-term vision and strategy for Community across ALX, ensuring it is embedded throughout the entire talent journey, from selection and recruitment through learning, transition, and lifelong alumni engagement. You will lead a small, high-performing team, currently a Community Program Specialist and a Community Operations Associate, setting direction, unblocking execution, and developing their capability. You will represent Community experience at the leadership table: aligning goals with broader organisational priorities, managing relationships with cross-functional stakeholders (Brand, Alumni Relations, Product, Regional teams, and more), and reporting on Community performance and impact to drive continued investment in the function. 

Specific Responsibilities

Strategy & Vision

• Define and drive the long-term Community Experience strategy, ensuring it stays member-led, city-driven, and embedded across the full talent lifecycle, from marketing to lifelong engagement.
• Set the roadmap for major strategic initiatives (e.g. unifying the Learner and Alumni community, engagement tracking, ambassador programs, resource and knowledge hubs) and prioritise investment across them.
• Translate organisational goals into a clear Community roadmap, and adjust strategy as the business, budget, and community needs evolve.
• Champion what Community is and isn't: a decentralised, member-led function that advises, curates, and enables rather than dictates, and that lives throughout the talent journey rather than as a stand-alone function.

Team Leadership & People Management

• Manage and develop the Community Program Specialist and Community Operations Associate, setting clear goals, giving regular feedback, and supporting their growth.
• Model and reinforce a high-performance, high-accountability team culture grounded in data and continuous improvement.
• Conduct regular 1:1s and performance reviews, identify development and growth opportunities, and manage performance issues directly and fairly.
• Recruit, onboard, and scale the Community team as the function grows, defining roles and hiring needs in line with the strategy.
• Unblock the team's day-to-day execution: resolving cross-functional dependencies, prioritisation conflicts, and resourcing gaps before they stall delivery.
• Extend leadership beyond direct reports by supporting and coaching City-based Community Managers and Ambassadors on standards, tools, and ways of working.

Stakeholder Management

• Act as the primary point of contact and central voice for Community-related initiatives across the organisation.
• Build and maintain strong relationships with cross-functional teams, including Loyalty & Rewards, Alumni Relations, Regional/City teams, Brand, Product, and Learning Delivery, aligning on shared goals and initiatives.
• Represent the Community function in leadership and planning conversations, securing buy-in and resourcing for Community priorities.
• Proactively surface and manage risks such as community outreach fatigue, ensuring member-facing communication stays coordinated across teams.
• Negotiate priorities and trade-offs with other functions when their goals compete for member attention, time, or Community team capacity.
• Build a network of relationships with Leads and Regional teams to keep the central strategy grounded in local, on-the-ground realities.

Reporting & Performance

• Own reporting on Community engagement, member satisfaction, and program impact to senior stakeholders, using data to make the case for continued investment.
• Track team and program performance against goals, identifying trends and opportunities for continuous improvement.
• Run regular business reviews on Community performance, translating metrics into a clear narrative of impact, risk, and recommended next steps.
• Own the Community experience function's budget: forecasting costs, tracking spend against plan, and prioritising investment when resources are constrained.
• Benchmark ALX's Community engagement and practices against comparable organisations, feeding external insight back into strategy.

Skill Requirements-Must Have

• 5+ years of experience in community management, program or operations management, or a related field, with at least 2 years in a people-management or team-lead capacity, ideally in education, tech, or a membership-based organisation.
• Proven experience setting strategy and translating it into an executable roadmap across a small team.
• Track record of managing and developing direct reports, including goal-setting, feedback, and coaching.
• Strong stakeholder management skills, with experience influencing cross-functional partners and senior leadership without direct authority.
• Comfortable owning, reporting, and KPIs: defining metrics, tracking performance, and communicating impact to non-technical audiences.
• Hands-on understanding of online community platforms (e.g. Discourse, Circle, Slack, Discord, or similar) and member communications (newsletters, email tools such as Mailchimp or HubSpot).
• Excellent written and verbal communication skills, with the ability to represent Community's voice and priorities across the organisation.
• Ability to operate at both the strategic and operational levels, moving comfortably between long-term planning and day-to-day problem solving.
• Ability to work with cross-functional teams across multiple locations and time zones, including virtually.

Skill Requirements - Nice To Have

• Passion for community growth, collaboration, and creating meaningful connections.
• Experience building or scaling a community-led growth, ambassador, or referral program.
• Experience with data visualization or engagement analytics tools (e.g. Tableau, Power BI, or similar).
• Background in budget management or making the business case for program investment.
• Knowledge of behavioural psychology or engagement strategies to improve retention and participation.
• Experience operating in a multi-market, distributed organisation.