Vacancies at Inkomoko

Requirements

Inkomoko seeks a highly talented and experienced Safeguarding Manager - Kenya  who is a crucial member of the Inkomoko team, working with all staff to create a culture of safety, dignity, and well-being of all clients, staff, and partners. This role will implement, monitor, and enforce safeguarding standards in alignment with international humanitarian best practices, and will work closely with Inkomoko’s security, HR, and program teams for prevention, detection, and response. 

The Safeguarding Manager will also conduct training and provide guidance on safeguarding issues across all in-country Inkomoko program sites, and will be a key partner if any safeguarding or protections issues arise.  

SAFEGUARDING LEADERSHIP AND PREVENTION

• Promote a culture of safety by collaborating with leadership to embed safeguarding into all organizational practices,decision-making, and performance, and performance objectives..
• Lead safeguarding awareness and capacity building for staff, partners, and clients, ensuring understanding of the Code of Conduct, safeguarding policies, reporting mechanisms, and individual rights and responsibilities.
• Conduct ongoing safeguarding risk assessments of programmes, operational sites, field activities, partnerships, and new expansion locations, supporting teams to conduct  safeguarding risk assessment, mitigation and implement effective prevention measures
• Ensure safeguarding complaints and reporting mechanisms are accessible, inclusive, confidential, and responsive, particularly for refugee and vulnerable populations.
• Work closely with the Regional Safeguarding team to ensure consistent application of safeguarding policies, standards  and risk management approaches in all organisational initiatives.

SAFEGUARDING RESPONSE AND CASE COORDINATION

• Coordinate timely, survivor-centred responses to safeguarding concerns, ensuring cases are triaged promptly and managed confidentially, impartially, and in accordance with organizational policy and response timelines.
• Coordinate safeguarding case management and investigations, maintaining accurate documentation, monitoring progress, and ensuring appropriate escalation and resolution where required.
• Facilitate survivor access to appropriate legal, medical, psychosocial, and protection services through established referral pathways, ensuring survivor choice, dignity, and confidentiality throughout the process.
• Liaise with leadership, the Regional Safeguarding Team, and external protection actors, including relevant government authorities, UNHCR, and protection partners, as appropriate.
• Contribute to safeguarding reporting, case trend analysis, and organizational learning to strengthen prevention, response, and continuous improvement.

COMPLIANCE, MONITROING AND EXTERNAL ENGAGEMENT

• Monitor compliance with safeguarding policies, procedures, donor requirements, and minimum standards across all country operations.
• Conduct regular field visits and safeguarding assessments of offices, programme sites, activities, partnerships, and new operational locations to monitor compliance, identify emerging risks, and support continuous improvement.
• Lead safe partnering initiatives, including safeguarding due diligence, partner capacity strengthening, and ongoing monitoring to ensure partners meet Inkomoko's safeguarding standards.
• Represent Inkomoko in safeguarding coordination forums, clusters, Communities of Practice, and other external networks, maintaining strong relationships with humanitarian and protection stakeholders and contributing to sector learning.
• Prepare regular safeguarding reports and provide updates to country and regional leadership on safeguarding risks, response trends, compliance, and performance.

CAPACITY BUILDING, LEARNING AND CONTINUOUS IMPROVEMENT

• Integrate safeguarding considerations into staff recruitment and onboarding in partnership with P&C, programme design, implementation, monitoring, partnerships, and organizational planning.
• Facilitate Communities of Practice, learning sessions, and knowledge-sharing activities that strengthen safeguarding practice across country operations.
• Promote continuous learning by identifying emerging safeguarding risks, sharing lessons learned, and supporting implementation of best practices across teams.
• Strengthen organizational capacity by supporting teams to improve safeguarding systems, safe programming, gender equality, disability inclusion, and protection mainstreaming.

CULTURE OF SAFEGUARDING AND ABUSE PREVENTION

• Work with country leadership to ensure the country offices are continuous in their dedication to safeguarding. This includes: 
  • Safeguarding management briefs at the country level 
  • Collaborating proactively with other departments during the KPI process so everyone is setting safeguarding goals
  • Reinforcing safeguarding through Inkomoko’s cultural values.
• Facilitate the delivery of safeguarding training to ensure all country-level staff understand safeguarding protections for one another and client as well as clients always know their rights when working with Inkomoko.
• Provide specialized training sessions tailored to the needs of different program areas
• Promote the participation of refugee populations so they are aware of the Inkomoko’s Code of Conduct, of their right to protection and clarity about how to report a concern about safeguarding. 
• Ensure complaints mechanisms are accessible to all clients, with a specific focus on refugee clients.

ACTIVE RESPONSE, CASE MANAGEMENT AND REPORTING 

• Provide survivor-support that honors the victim and provides culturally relevant resources in all cases of safeguarding violations or reporting
• Collaborate with legal, medical, and psychosocial support services and maintain accurate and accessible referrals
• Manage safeguarding concerns and cases from a client-centric perspective, ensuring appropriate and timely response, and guidance to leadership
• Engage with external partners (i.e. police, CNARR, DPHR and UNHCR) as needed to report violations
• Support the establishment of a survivor centered referral pathway. 

COMPLIANCE AND MONITORING 

• Support in the development, implementation and monitoring framework to assess the effectiveness of Inkomoko’s safeguarding at country level
• Conduct regular field visits to ensure safeguarding practices are being upheld in all sites.
• Actively participate in the network of safeguarding champions across Inkomoko’s offices to ensure safeguarding standards are maintained.
• Prepare and submit regular reports on safeguarding activities, trends, and incidents.

STAKEHOLDER ENGAGEMENT  

• Lead “safe partnering” activities, which includes evaluating partnerships for risks and compliance around safeguarding, training partners
• Ensure all partners are aware of Inkomoko’s Safeguarding standards.
• Work closely with local communities, partners, Inkomoko Cultural Advocates,Protection Partners  and other stakeholders to promote safeguarding awareness and practices.
• Liaise with UNHCR and other humanitarian organizations to stay informed of best practices and collaborate on safeguarding initiatives.
• Represent Inkomoko in safeguarding-related forums, workshops, and meetings.

CAPACITY BUILDING AND LEARNING 

• Support the integration of safeguarding into program design, implementation, and partnerships
• Guide discussions on emerging risks, trends, and best practices
• Design and facilitate learning sessions, trainings, and knowledge-sharing forums within the CoP
• Support CoP members to identify gaps and strengthen safeguarding frameworks, including areas such as gender, disability inclusion, and safe programming
• Promote alignment with organizational policies, donor expectations, and global best practices
• Act as coordinators and conveners of the CoP, fostering active participation and collaboration

WHO WE ARE LOOKING FOR:

We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination.

The ideal candidate will fulfill the following requirements:

• 4+ years of work experience in relevant
• Minimum 2–3 years in safeguarding, protection, or PSEA (Prevention of Sexual Exploitation and Abuse) 
• Experience handling safeguarding cases and investigations
• Experience working in humanitarian or development context
• Bachelor Degree in relevant field 

Demonstrated experience in:

• Managing safeguarding incidents and case management processes
• Conducting or supporting investigations
• Working with vulnerable populations (refugees, women, children, etc.)

TECHNICAL COMPETENCIES

Strong understanding of:

• Safeguarding principles and frameworks (PSEA, child protection, GBV)
• Survivor-centered approaches
• Case management and referral pathways
• Risk assessment and mitigation

Practical experience with:

• Reporting mechanisms (hotlines, complaints systems)
• Training design and delivery
• Policy development and SOP implementation

GENERAL COMPETENCIES
We are looking for someone who;

• Leads Teams -  Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team efforts.
• Builds Trust - Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence and demonstrating care for others, and being consistent in actions.
  Relationship Management - Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholders.

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ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

As Inkomoko enters a new phase of growth and deepens its impact across Africa, the Managing Director (MD) will serve as the most senior leader in their country. The MD is accountable for delivering Inkomoko’s mission locally—driving client impact, team performance, operational excellence, and strategic partnerships.

Whether launching a new market or scaling in a mature one, the MD is responsible for leading a country portfolio aligned with Inkomoko’s strategic direction, ensuring strong client outcomes, managing local compliance and risk, and positioning Inkomoko as a respected and influential stakeholder nationally. 

This role is ideal for a dynamic, purpose-driven leader with an entrepreneurial mindset, local credibility, and the operational discipline to lead teams and systems at scale.

Specifically, the responsibilities include: 

Strategic Leadership & Country Planning

• Develop and execute the country-level strategy of Inkomoko’s enterprise goals and impact priorities, contextualized for the local context. 
• Ensure performance against the country-level Balanced Scorecard (BSC), driving the achievement of strategic and operational milestones across departments .
• Monitor emerging risks and opportunities, applying adaptive management and scenario planning to guide country-level decision-making.
• Align cross-functional teams through collaborative planning, clear communications, and shared accountability.
• Prepare and synthesize insights for the VP to inform regional and enterprise decision-making.

Team Leadership & Culture

• Champion a culture of excellence, equity, and impact; ensure team alignment with Inkomoko’s values and mission.
• Build and coach a high-performing, inclusive country team anchored in Inkomoko’s values, mission, and talent framework.
• Ensure health, safety, and safeguarding practices are embedded across all teams, with robust systems for client and staff well-being.
• Act promptly and appropriately on any safeguarding concerns, fostering a culture of transparency, trust, and collective responsibility.

Program Impact & Innovation

• Oversee program implementation, including through regular site visits, to encourage, advise, build relationships, and evaluate measurable impact.
• Collaborate with technical and functional teams to identify gaps and opportunities for program improvement or innovation.
• Promote learning and adaptation by integrating MEL insights, field feedback, market and external trends into decision-making and program design.
• Advance accountability around gender equity, diversity, and safeguarding across the company.
• Identify and mitigate operational and safeguarding risks in collaboration with the Legal and Risk functions.

External Engagement & Partnerships

• Serve as Inkomoko’s senior spokesperson in-country, representing the organization to government, funders, peer organizations and private sector actors.
• Cultivate strategic partnerships that expand access to capital, markets, and enabling environments for refugee and host entrepreneurs.
• Build and maintain trusted relationships with donors and multilaterals, contributing to proposal design, grant performance, and reporting in partnership with Development. 
• Identify and pursue opportunities for advocacy and thought leadership, in partnership with the VP, Country Leadership and Director of Advocacy.
• Contribute to the creation of country-specific reports, communication materials, and policy briefs to amplify Inkomoko’s work in partnership with MEL, Advocacy and Communications. 
• Lead the coordination and strategic engagement of the country’s Advisory Board, ensuring diverse membership and actionable input into country-level priorities.

Financial & Operational Stewardship

• Oversee the country budget and financial planning process, ensuring alignment of resources with strategic goals and donor compliance.
• Ensure legal and regulatory compliance with national laws, internal policies, and funding requirements.
• Ensure that operations, procurement, and program delivery systems are efficient, secure, and scalable for growth.

Requirements

WE ARE LOOKING FOR SOMEONE WITH:

• 10+ years of progressive leadership in NGOs, social enterprises, or public institutions, ideally in livelihoods, entrepreneurship, or economic development
• Proven success managing large, diverse teams and cross-functional operations in complex environments
• Expertise in country strategy development, financial management, and operational leadership
• Deep understanding of national socio-economic and political dynamics, with strong local networks and credibility
• Demonstrated experience navigating government relations and compliance frameworks
• Experience in partnership development, fundraising, and donor relationship management
• Strong communication, negotiation, and interpersonal skills across multicultural settings
• High tolerance for ambiguity and change, with a proactive, problem-solving mindset
• Willingness to travel up to 30% including to Inkomoko’s operational sites in the country and to regional events
• Commitment to inclusive leadership, staff development, and values-based decision-making
• Master’s degree in a relevant field (e.g., business, development, policy) preferred
• Deep commitment to equity, client-centered innovation, and collaborative leadership.
• Lived experience of displacement is highly valued and encouraged for leadership roles at Inkomoko