Vacancies at Safal Group

Description

Key responsibilities:

• Attend to walk-in customers and respond to customer enquiries within agreed turnaround times, ensuring a professional and customer-focused experience.
• Understand customer requirements and provide accurate product information, technical guidance, pricing, and suitable product recommendations to support informed purchasing decisions.
• Drive sales conversion by proactively following up on customer enquiries and quotations, addressing customer concerns, and closing sales opportunities.
• Achieve assigned daily, monthly, and annual sales targets in line with the company’s sales plans and business objectives.
• Identify opportunities to grow sales revenue, increase product uptake, and generate repeat business through effective customer engagement and relationship management.
• Prepare accurate sales quotations in line with approved prices, discount structures, and applicable commercial guidelines.
• Confirm customer payments and accurately capture approved customer orders in the system for processing and production, ensuring compliance with established procedures.
• Maintain updated and authorised pricing and discount schedules for second-quality materials, ensuring that all sales are conducted within approved guidelines.
• Coordinate with relevant departments, including Finance, Production, and Dispatch, to facilitate timely order processing, material availability, loading, invoicing, and resolution of customer issues.
• Ensure accurate invoicing and proper documentation for all sales transactions, in accordance with company policies and procedures.
• Monitor personal sales performance against assigned targets, maintain accurate sales records, and submit periodic sales reports highlighting performance, pending orders, and opportunities for improvement.
• Deliver excellent customer service by handling complaints, resolving customer concerns promptly, and escalating issues where necessary to maintain customer satisfaction and loyalty.
• Maintain a professional, clean, organised, and presentable sales counter and product display area.
• Participate in monthly and annual stock-taking exercises and support accurate stock records and inventory control.
• Adhere to company policies, approved pricing procedures, credit control requirements, and internal controls to minimise errors, revenue leakage, and unauthorised discounts.
• Perform any other duties as may be assigned by management

Requirements

Qualifications Required

• Minimum academic qualification: Diploma in Business Administration, Sales and Marketing, or a related business discipline.
• Added advantage: Bachelor’s degree in Business Administration, Sales and Marketing, or a related field.

Experience Required

• General work experience: At least three (3) years of relevant sales experience.
• Specific experience: At least one (1) year in a retail sales or customer-facing sales role.
• Industry experience: Experience in manufacturing, building materials, steel, or a related industry will be an added advantage.

Key Competencies and Skills

• Strong sales, negotiation, and customer conversion skills.
• Excellent communication, interpersonal, and customer service skills.
• Analytical skills, with the ability to interpret sales data and monitor performance against targets.
• Good planning, organisation, and time management skills.
• Conflict resolution and problem-solving skills.
• Results-oriented, with a demonstrated ability to achieve sales targets.
• Ability to work effectively in a fast-paced environment and respond promptly to customer needs.
• Strong teamwork and collaboration skills.
• Close attention to detail and accuracy in order processing and documentation.
• Proactive, energetic, and enthusiastic approach to work.

Language Requirements

• Fluency in English and Kiswahili, both written and spoken.

Computer Literacy

• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Experience using ERP systems, preferably SAP, for sales order processing, reporting, and customer transactions.

Personality Profile

• Positive attitude and customer-focused mindset.
• Collaborative and team-oriented.
• Proactive, energetic, and enthusiastic.
• Self-motivated, with a strong drive for results.
• Responsive and able to work efficiently under pressure.
• High level of integrity, accountability, and professionalism.

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Key Responsibilities

• Liaise with distribution customers, project customers, and SBS customers to understand their requirements and provide timely support.
• Prepare accurate sales quotations and follow up with customers.
• Convert confirmed quotations into sales orders, ensuring product specifications, quantities, pricing, and delivery details are correct.
• Check customer account status, credit limits, and outstanding balances with support from Credit Control before processing or releasing orders.
• Ensure all system processes and internal procedures are followed and obtain the necessary approvals at each stage.
• Coordinate with sales, production, stores, and dispatch teams to ensure orders are fulfilled accurately and on time.
• Manage orders end-to-end, keeping customers informed of progress and resolving any issues.
• Maintain accurate records of quotations, sales orders, approvals, and customer communications.
• Follow up after delivery to confirm receipt and address outstanding concerns.
• Monitor on-time and in-full performance (OTIF)
• Monitor loading turnaround time (TAT) for assigned customers to ensure timely dispatch.

Requirements

Qualifications Required

• Minimum academic qualification: Bachelor’s degree in Business Administration, Supply Chain Management, Sales and Marketing, Logistics, or a related field.
• Added advantage: A relevant professional certification or diploma in Customer Service, Supply Chain Management, Logistics, or a related discipline.
• Professional registration: N/A

Experience Required

• At least one (1) to two (2) years of relevant experience in customer service, order management, logistics, or supply chain operations.
• Experience in customer order processing, dispatch coordination, complaint resolution, and customer relationship management.
• Practical experience using ERP systems, preferably SAP.
• Experience in the steel, building materials, manufacturing, or distribution industry will be an added advantage.
• Knowledge of inventory management, manufacturing processes, and distribution operations will be an added advantage.

Key Competencies and Skills

• Strong customer service and relationship management skills.
• Excellent verbal and written communication, coordination, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Good planning, organisational, and time management skills.
• Ability to manage multiple customer orders and competing priorities effectively.
• High level of accuracy and attention to detail in order processing and documentation.
• Strong teamwork, accountability, and results orientation.
• Ability to work under pressure and meet strict operational deadlines.
• Ability to handle customer complaints professionally and coordinate timely resolutions.
• Strong follow-up skills to ensure orders are processed, dispatched, and delivered within agreed timelines.

Language Requirements

• Proficiency in English and Kiswahili, both written and spoken.

Computer Literacy

• Practical experience using ERP systems is mandatory; SAP ERP experience is preferred.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Personality Profile

• Positive and customer-focused.
• Collaborative and team-oriented.
• Proactive, responsive, and prompt.
• Results-driven and self-motivated.
• Energetic and enthusiastic.
• Accountable, dependable, and committed.
• Demonstrates a strong sense of ownership and integrity.

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Key responsibilities

Learning needs and capability planning

• Support line managers across MRM and SBS to understand role requirements, training priorities and emerging capability needs.
• Conduct and consolidate Training Needs Analysis, skills-gap reviews and other learning diagnostics; distinguish required technical, functional, leadership and behavioural capability.
• Translate identified needs into a prioritised learning plan, calendar and clear learning outcomes, aligned to approved budgets and business requirements.
• Advise managers on suitable development approaches, including structured programmes, coaching, mentoring, job exposure, peer learning and on-the-job practice.

Learning design and delivery

• Design or source practical learning solutions for employees and managers, selecting the right format and provider for the intended capability outcome.
• Coordinate and deliver approved training, workshops and development initiatives, including scheduling, participant communication, materials, venues and vendor arrangements.
• Facilitate selected in-person and virtual sessions and support internal subject-matter experts to prepare and deliver effective learning.
• Coordinate induction and onboarding learning so employees understand the business, their roles, key policies, culture and required technical or safety learning.
• Coordinate statutory, regulatory, technical and safety training with relevant subject-matter owners; maintain evidence of completion and certification.

Talent and leadership development

• Coordinate implementation and follow-up of Individual Development Plans, linking agreed actions to role requirements, performance and career development.
• Support talent reviews, succession actions, graduate and early-career programmes, mentoring, coaching and leadership development initiatives.
• Work with managers to monitor development progress and create opportunities for employees to apply new skills in their roles.
• Maintain accurate records and provide timely updates on programme participation, completion and agreed development actions.

HR partnering and employee support

• Build trusted working relationships with managers and employees in assigned functions, helping connect people and capability priorities to business needs.
• Work with HR colleagues and line managers on selected HR activities, which may include performance-cycle coordination, onboarding, employee engagement, culture and change initiatives.
• Provide support on HR processes and policy queries within the role’s scope; refer complex employee relations matters to the appropriate HR leader and support documentation or follow-up as required.
• Contribute people information and practical observations to workforce and capability discussions, maintaining confidentiality and sound judgement.

Learning systems, evaluation and reporting

• Maintain accurate learning records, attendance, certifications, provider documentation and the Learning Management System (LMS).
• Evaluate programmes using participant feedback, learning assessments, manager input and evidence of workplace application; recommend improvements based on findings.
• Prepare concise reports and dashboards on learning activity, expenditure, completion, compliance and outcomes for review by the Learning and Development Manager.
• Support preparation and monitoring of the assigned learning budget, and coordinate training procurement and provider engagement in line with company policies.
• Keep learning materials and processes current, audit-ready and consistent with company requirements.

Requirements

Qualifications and experience

• Bachelor’s degree in Human Resource Management, Business Administration, Organisational Psychology or a related discipline.
• At least three (3) years of relevant Learning and Development supervisory experience, with evidence of involvement across needs analysis, learning design or sourcing, delivery and evaluation.
• Experience working with line managers and employees to identify capability needs and implement development solutions.
• Strong facilitation, communication, planning, stakeholder engagement and reporting skills.
• Proficiency in Microsoft Office and the ability to work with learning records, data and digital learning systems.

Added advantages

• Experience as an HR Officer, HR generalist or HR Business Partner, including exposure to performance management, employee relations, recruitment, workforce planning or employee engagement.
• Experience supporting technical, operational, manufacturing or frontline teams.
• Relevant professional certification or membership, such as CHRP(K), CIPD or ATD certification, or IHRM membership.
• Experience with an LMS, HR information system, learning analytics or instructional design.

Core competencies

• Business and organisational awareness: understands how roles, capability and people priorities connect to business performance.
• Learning expertise: identifies needs and selects, designs or facilitates learning approaches that fit the audience and required outcome.
• Partnership and influence: builds credibility with managers, listens well and follows through on agreed actions.
• Communication and facilitation: explains information clearly and creates an engaging learning environment.
• Analysis and continuous improvement: uses feedback and evidence to evaluate learning and improve delivery.
• Planning and execution: coordinates multiple activities accurately and meets agreed timelines.
• Confidentiality and sound judgement: handles employee information and sensitive issues responsibly.

Additional requirements

• Languages: English and Kiswahili.
• Computer literacy: Microsoft Office, learning systems and other relevant HR or business applications.
• Personal qualities: employee-focused, responsive, self-motivated, organised and comfortable working with a range of stakeholders.