Jobs at Safaricom Kenya

Brief Description

Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Energy, Media, Technology and Security (EMST) vertical; to drive and achieve revenue targets through solution selling and segment propositions.

KEY ACCOUNTABILITIES

SALES ACQUISITION AND REVENUE GROWTH

• Individual contributor in sales role responsible for delivering set revenue target.
• Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
• Drive identification and adoption of relevant segment propositions;
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management;
• Proactive Relationship performance management and tracking;
• Position new Solution offerings and acquire Sales within EMST TML; through acquisition and penetration;
• Provide thought leadership and Insights from customer engagements within the EMST Vertical.

RELATIONSHIP & BASELINE RETENTION

• Develop and execute customer ring fencing strategies in EMST Vertical;
• Stimulate existing prepositions within EMST Vertical;
• Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term EMST objectives;
• Churn Management in EMST Vertical;
• Contract Management: Follow up on all existing contracts & renewal;
• Provide insight into the refinement of customer journey processes;
• Timely response to customer correspondence (not later than 24 Hrs.);
• Flag potential escalations timeously.

SALES ACCOUNT DEVELOPMENT PLANNING

• Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
• Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

REPORTING

• Manage reporting cycles (daily, weekly, and monthly).
• Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
• Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS - Manage customer relationships to drive Net Promoter Score by:

• Maintaining strong and deep relationships with accounts under direct management;
• Follow through on all customer issues until closure;
• Maintaining communication with the customer throughout the entire customer journey.
• Embrace the SAFARICOM WAY - SPEED, SIMPLICITY, and TRUST

Job Requirements

• Degree in Commerce/ ICT or a business related;
• Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;
• Knowledge/ Work experience in ICT working with Energy, Media, and Technology firms will be an added advantage;
• Strong relationship building skills, preferably from a major blue chip company;
• Ability to deliver results and meet and surpass targets;
• New business development skills.
• Be commercially savvy with a deep understanding and demonstration of solution selling.

Closing date: 20 May 2022

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Role Description

M-Pesa, is a pioneer and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can send money digitally, M-Pesa has now grown to offer millions of customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa is now making strides to strengthen its offering to businesses in our operating countries, making it easier for them to get onboarded and to accept M-Pesa payments across channels, including in-store payments, online payments, and payments through social media.

In your role, you will be driving M-Pesa’s “local payments acceptance” strategy and products. Your responsibilities will centre on driving the strategy and the solutions to support the acquisition and onboarding of businesses across our 7 M-Pesa markets. This includes strategic tasks such as deep-diving into the competitive landscapes of each country and understanding the needs of businesses and consumers, as well as tactical tasks such as digitizing and streamlining the on-boarding process for merchants across our 7 markets and driving the development of acceptance methods for merchants.

You are expected to work together with your commercial counterparts in each of the local M-Pesa markets. You are expected to share best practices, contribute to their strategies, and take responsibility for deliverables. You will also serve as the “linchpin” between the technical product teams and the commercial teams in the M-Pesa markets.

You will play a pivotal role in enabling over 50m M-Pesa customers to pay for goods & services with M-Pesa, and growing our base of over 300k businesses that accept M-Pesa.

What you will be executing

Catalyze merchant growth in each market:

• Co-create the business plans and drive advocacy with regional CEO for merchant acquisition and engagement budget, develop acceleration plans.
• Trusted advisor to M-Pesa Heads: share pricing, product, and execution best practices from across the M-Pesa footprint.
• Drive a level of rigor across markets in running the merchant business through monthly forums, ad-hoc workshops, etc.

Develop and Own Local Acceptance Proposition and Roadmap:

• Oversee digital self-onboarding and MSME online (payment links, shop front, QR, etc.) strategy and delivery.
• Drive the thinking around the local developer community and create an ecosystem around open APIs and the business homepage.
• Drive the merchant super app roadmap including prioritization and unblocking issues for the team of squads incl. POs, ensure co-creation with the SFC team.
• Liaise with the financial services team to design and launch merchant credit, insurance, and savings solutions in-app.
• Reimagine the business portal to cater to business (MSME to global corporate) needs, drive execution in partnership with the SFC team.
• Create the merchant rewards strategy in partnership with loyalty colleagues and drive execution within the merchant product suite.
• Drive multi-acceptance and POS strategy and execution for local businesses (MSME/gov/nat corporate).

Develop and drive the Agent Proposition & Roadmap:

• Reimagine the agent experience via the super-app channel.
• Future-proofing of the agent business model through engagement and retention including e-commerce, financial services opportunities, and loyalty schemes.
• Lead agent centred research and prototype with select agents.
• Track emerging P2P float sharing and liquidity management models.

QUALIFICATIONS

Apply if you have:

• Bachelor’s degree is required, a master’s degree in a related field is preferred.
• 7+ years of professional experience with at least 5 years in payments and/or mobile money/merchant acquiring.
• Extensive budgeting experience.
• Expertise in developing partnerships with third parties.
• Experience driving product roadmaps and working with agile squads in product development.
• International experience and multicultural sensitivity.
• Analytical bent of mind, a structured thinker with strong business acumen.
• Self-starter with exceptional people, presentation, and communication skills.
• Solid influencing and negotiation skills.
• Passion for, and commitment to driving mobile money growth and innovation.

Closing date: 3 June 2022

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Detailed Description

Reporting to the Senior Manager – Fibre Planning & Design, the position holder takes the lead for deployment and management of all the fiber network to support both Internal and External Customers requirements

Key Responsibilities

• Coordinate field surveys to determine and define project baseline and schedule
• Develop and enforce rollout processes to be followed by the contractors to ensure efficiency in delivery
• Control quality and quantity of work performed to ensure high availability and resiliency
• Obtain all approvals with identified stakeholders prior to proceeding with project execution
• Engage with SFC regulatory team to form frameworks for engagement with external ROW stakeholders
• OHS Leadership by enforcing OHS standards during deployment of fibre networks in conjunction with other stakeholders
• Manage 3rd party stakeholder engagements - primary contact for KPLC contract in use
• Coordinate and manage contractor training and development.
• Lead in automation of deployment processes and standards
• Lead role in technical services RFP to onboard best fibre contractors
• Maintain and periodically update the projects and raise potential risk of deviations from project plan
• Vendor management through supplier performance and periodic evaluation.
• Control the Change management and recommend appropriate action
• Work with relevant departments and sections to ensure well-ordered, end-to-end execution of all project tasks
• Chair regular project progress review and coordination meetings with key project team members, with Contractors, and other project stakeholders
• Enforce standards in the materials used in networks deployment to ensure optimum QOS and network lifespan
• Represent Safaricom towards municipality/county authorities and other external parties when required
• Lead in investigation of project disputes and resolve or recommend appropriate action

Qualifications

• First Degree in Engineering with a strong fibre telecoms content.
• Minimum 5-year experience in deployment of fibre network  
• Excellent project management skills in handling large projects in telecommunication; Certifications in Project Management will be an added advantage
• Knowledge in GIS mapping tools; Connect Master proficiency will be an added advantage
• Familiar with ROW acquisition process

Closing date: 18 May 2022

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Detailed Description

Reporting to the Manager – Fixed Customer Solutions: Technical Support, the position holder will provide support and maintenance of all passive and active components of FTTX network.

Roles and Responsibilities

• To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification;
• Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises;
• Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance;
• To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure;
• To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor;
• Analysing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber;
• Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests;
• Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process;
• Providing spares and materials forecast for maintenance works and overseeing Spares usage and availability in correct specification, Quantity and storage;
• Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labelling;
• To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration;
• Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package;
• Managing spend associated with Maintenance projects by developing Opex savings initiatives;
• To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3rd parties in managing permits and right of ways;
• Liaising with Safaricom Security teams in apprehending vandalisms;
• Safaricom Security teams in apprehending vandalisms;
• Provide weekly reports showing KPI e.g SLA, MTTR

QUALIFICATIONS

• Degree in Electrical, Electronics ,Telecommunication Engineering, IT  or related field;
• Work Experience of 3 years’ with specialized role in a busy telecommunications environment –Involved in installations /commissioning and maintenance;
•  In-depth understanding  of Transmission infrastructure deployment and Support life cycle will be an added advantage;
• Strong technical analysis, troubleshooting, and problem resolution skills,
• Strong relationship building skills

Closing date: 19 May 2022

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Detailed Description

Reporting to the Manager- Metro Capacity & Optimization Planning, the position holder is responsible for the planning and design of Metro Fibre to support both Regional Internal and External Customers

Key Responsibilities

• Work closely with Business partners and Fiber capacity & Optimization Planning team to capture network and business needs in the Region
• Capture capacity availability on the ground from 3rd parties
• Explore opportunities for joint deployment with third parties
• Acceptance to be done as per agreed acceptance guidelines and check list.
• Liaise with deployment team to ensure delivery achieves set objectives.
• Engage current and potential customers to understand demand on Metro fibre for the coming 2 years Forecasting fibre connectivity requirements within Safaricom
• Forecast fibre capacity requirements both for the short and medium term
• Develop and seek approval of efficient design methodology and tools for Fibre networks to ensure high availability and cost efficiency in Maintenance
• Drive innovation in Fibre design and deployment in line with the best practices worldwide
• Develop and maintain the standards and processes to be used in Fibre deployment
• Enforce standards in the materials used in networks deployment to ensure optimum QOS and network lifespan
• Maintain deployment standards that ensure high availability and resiliency
• OHS standards enforcement during deployment of Fibre networks in conjunction with other stakeholders
• Share Fibre network footprint with customer departments within technology and business units to enable them to integrate other network elements and enable them to commercialize the Fibre network
• TCO analysis for Major CAPEX investments to ensure that it is in line with CAPEX strategy in the business.
• Drive OPEX Savings initiatives
• From time to time, check materials availability in quality and quantity and storage, both, with the supplier and its subcontractors
• Monthly preventive maintenance report - Record summary of PM activities
• Keeping up-to date documentation on fibre route plans and designs

Qualifications

• First Degree in Engineering with a strong Fibre telecoms content.
• 3-year experience in GIS based Fibre network design and at least one year in Fibre projects deployment
• Knowledge in transmission planning, design and optimization tools
• Familiar with ROW acquisition process
• AutoCAD proficiency
• Certifications in Project Management will be an added advantage

Closing date: 18 May 2022

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Detailed Description

Reporting to the Manager- Metro Rollout & Coverage Planning, the position holder is responsible for the planning and design of Metro Fibre to support both Regional, Internal and External Customers

Key Responsibilities

• Engage current and potential customers to understand demand on Metro Fibre for upcoming Fibre connectivity requirements within Safaricom
• Forecast Fibre capacity requirements both for the short and medium term
• Ensure Fibre networks are designed and deployed to agreed standards
• Engage Vendors/Contractors in the planning and design of optimal metro networks to support customer requirements
• Release metro network plans to cater for the next 1-2 years.
• Develop and seek approval of efficient design methodology and tools for Fibre networks to ensure high availability and cost efficiency in Maintenance
• Drive innovation in Fibre design and deployment in line with the best practices worldwide
• Develop and maintain the standards and processes to be used in Fibre deployment
• Enforce standards in the materials used in networks deployment to ensure optimum QOS and network lifespan
• Maintain deployment standards that ensure high availability and resiliency
• OHS standards enforcement during deployment of Fibre networks in conjunction with other stakeholders
• Share Fibre network footprint with customer departments within technology and business units to enable them to integrate other network elements and enable them to commercialize the Fibre network
• TCO analysis for Major CAPEX investments to ensure that it is in line with CAPEX strategy in the business.
• Drive OPEX Savings initiatives
• Keep up-to date documentation on fibre route plans

QUALIFICATIONS

• First Degree in Engineering with a strong Fibre telecoms content.
• 3 year experience in GIS based Fibre network design and at least one year in Fibre projects deployment
• Familiar with ROW acquisition process
• AutoCAD proficiency
• Certifications in Project Management will be an added advantage

Closing date: 18 May 2022

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Detailed Description

Reporting to the Manager, Data Center Operations the Scope for this position is Data Centers,MSRs and OLTs.The successful candidate will have end to end ownership of the Data centres assigned to them, in view of all operations and maintenance, Capacity management of the data centre in terms of space power and cooling, First line fault escalations for data centre issues, Second line fault escalation for OLT sites, Data Centre automation initiatives as well as Health and Safety.

Roles and Responsibilities

• End to end data center ownership for operations maintenance and projects.
• Creating efficiencies in operations, financial management and Datacenter Automation
• First line fault escalation for data center issues
• Second line escalations for OLT power issues
• Data Center Capacity Management, Power and Cooling utilization and Data Center white and grey space management.
• Data Center works including BCP tests, Implementation of different standards and certification, Risk, ISO, Insurance and Internal Audits.
• Health and safety for Data centers and OLT sites
• Data center fire suppression maintenance and cable management. 
• Data center access and projects governance to ensure conformance with data center standards.
• Vendor Selection for different Data Center Projects: Evaluation of EOI and RFP documents for vendor selection.
• Evaluation and Appraisal for Data Center Maintenance Service Providers (MSP).

Job Qualifications

• A minimum of bachelor’s degree in Electrical and electronics Engineering or related field
• Should have demonstratable experience working in Data centers either in Power Support, Core Network, Facilities or other areas in data centers.
• Knowledge of Data Center Management systems including, DCIM, BCMS, EnMS and accreditation e.g. AOS is an added advantage.
• Knowledge of Data Center Network Infrastructure and Cloud Computing to be able to operate a cloud data center.
• Knowledge of end to end power infrastructure from grid source all the way to the servers with an added advantage on knowledge of data center gold standards and best practices for energy efficiency.

Closing date: 19 May 2022

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Detailed Description

Reporting to the Manager – Operational Excellence, the position holder will be responsible for reporting on the performance on all the defined operational processes for Technology Departments and driving process compliance through engagements with the respective service owners.

Responsibilities;

• Engage the respective service owners to ensure excellence in operations and service delivery.
• Prepare daily, weekly and monthly reports on the various domains as per the defined process categories and KPIs.
• Ensure information is collected from the correct data sources.
• Track compliance action items on BCP, Backup, Version management, SLM, Availability Management and Knowledge Management
• Review and automate reports/dashboards through own initiative or based on user requirements.
• Interact with service owners on initiatives for continuous service improvement.
• Document the Operational Excellence work instructions, policy and processes.
• Design report layouts to achieve simplicity and visualization for the captured requirements.
• Ensure that customer SLA's exist and are kept up to date.
• Ensure proper SLA's are configured on the service management suite.
• Report to the various internal customers on technology service delivery.
• Conduct customer satisfaction surveys for the internal customers.

QUALIFICATIONS

• Degree in IT or Computer Science or Telecommunications or Technical Related Field;
• Experience in Data Analytics
• Experience in SQL, Python scripting and Power BI
• Experience in Process Governance especially using ITIL Framework.
• Agile and Scrum certified
• Attention to details and analytical thinking.
• Excellent communication, presentation and interpersonal skills
• Certifications – ITIL Foundation; CCNA; ITIL Intermediate courses and Data Analytics are an added advantage. Professional presentation required.
• Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times

Closing date: 19 May 2022