Sales Roles at Victoria Court

Job Summary:

• As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.

Key Responsibilities:

Online Consultations

• Conduct virtual consultations with customers to understand their furniture needs and preferences.
• Provide personalized product recommendations based on customer requirements.

Lead Follow-Up

• Respond promptly to lead inquiries through various channels.
• Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.

Product Knowledge

• Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
• Stay updated on new arrivals, Marketing campaigns and product launches to provide accurate information to customers.

Virtual Showroom Tours

• Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
• Assist customers in visualizing products within their living spaces through digital presentations.

Quoting and Pricing

• Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
• Clearly communicate any discounts, promotions, or special offers available.

Order Processing

• Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
• Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.

Customer Relationship Management

• Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
• Gather feedback to enhance the overall customer experience.

Sales Targets

• Work towards achieving individual and team sales targets.
• Proactively identify opportunities for upselling and cross-selling to maximize revenue.

Market Trends and Competitor Analysis

• Stay informed about industry trends, competitor offerings, and customer preferences.
• Provide insights to improve product offerings and Sales/Marketing strategies.

Qualifications and Skills:

• Proven experience in online sales, preferably with a High lead conversion rate.
• Excellent communication and interpersonal skills.
• Tech-savvy with proficiency in virtual communication tools and platforms.
• Strong product knowledge and the ability to convey product features and benefits effectively.
• Goal-oriented with a customer-centric approach.
• Diploma in Business Management or equivalent
• Previous retail experience

go to method of application »

Role Overview

• The Sales Representative will be responsible for generating leads, building strong client relationships, and consistently meeting sales targets. The role requires a strong understanding of the sales process, product knowledge, and excellent interpersonal skills to deliver exceptional customer experiences.

Key Responsibilities

Sales & Lead Generation

• Generate leads and maintain a healthy sales pipeline to meet and exceed set targets.
• Follow up with clients on promotions, offers, and product availability.
• Achieve monthly sales targets set by the company.

Client Engagement

• Welcome and engage clients in the showroom, identify their needs, and recommend suitable products and solutions.
• Prepare and deliver product demonstrations with the support of the technical team.
• Collaborate with designers/Visual Merchandisers to create layouts and mood boards for customized client solutions.
• Conduct client site visits and take accurate site measurements where required.

Quotations & Order Processing

• Prepare accurate quotations based on client specifications and follow up until deal closure.
• Confirm product availability and manage order booking.
• Negotiate effectively with clients to finalize sales.

Invoicing & Delivery

• Process client payments in compliance with company policies.
• Liaise with the front desk and warehouse teams to ensure timely and accurate deliveries.
• Serve as the main point of contact for clients, resolving issues during or after delivery.

Client Relationship Management

• Build and maintain long-term relationships with new and existing clients.
• Provide after-sales support and gather customer feedback on products and services.
• Address and escalate client concerns, ensuring timely resolutions.
• Update client database with accurate and up-to-date information.

Showroom & Policy Support

• Assist Visual Merchandisers in setting up attractive showroom displays.
• Adhere strictly to company sales policies, procedures, and payment terms.
• Share feedback and recommendations with the Branch Manager to improve sales operations.

Requirements

• Minimum of 1–2 years’ experience in furniture retail sales.
• Strong track record in sales, client engagement, and deal closure.
• Excellent interpersonal, communication, and presentation skills.
• Self-motivated, proactive, and entrepreneurial mindset.
• Team player with the ability to collaborate across departments.
• High sense of responsibility, integrity, and business ethics.
• Strong client orientation with a solution-driven approach.
• Ability to engage confidently with high-end clients and customize solutions to their needs.
• Well-versed in CRM practices for maintaining and strengthening client relationships.