Job Vacancies at SunCulture Kenya Ltd

About the Role 

The Senior Field Credit Collection Officer will be responsible to oversee and manage our field credit collection team. The ideal candidate will be responsible for supervising the day-to-day activities of the field collection agents, ensuring the timely collection of outstanding payments, and implementing strategies to minimize delinquency rates. The Field Credit Collection Supervisor will play a crucial role in optimizing collection processes, driving performance improvements, and fostering a culture of excellence within the team.

Key Responsibilities

• Lead, supervise, and motivate a team of field credit collection officers to achieve collection targets and objectives.
• Conduct regular field visits to monitor officer performance, provide coaching and support, and identify areas for improvement.
• Develop and implement collection strategies and action plans to reduce outstanding receivables and improve cash flow.
• Review and analyze collection data and metrics to track performance, identify trends, and make data-driven decisions.
• Ensure compliance with company policies, procedures, and regulatory requirements related to credit collection activities.
• Collaborate with the Credit Managers and other stakeholders to develop and implement policies, procedures, and controls to mitigate credit risks.
• Conduct training sessions and workshops for field collection officers to enhance their skills, knowledge, and performance.
• Investigate and resolve escalated customer complaints or disputes in a timely and professional manner.
• Prepare regular reports and updates on collection activities, performance metrics, and key insights for management review.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of 3 years of experience in credit collection, with at least 2 years in a supervisory or leadership role.
• Proven track record of meeting or exceeding collection targets and KPIs in a similar industry or environment.
• Strong leadership and people management skills, with the ability to inspire, coach, and motivate a team.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency in using mobile devices, computer software, and data analysis tools.
• Knowledge of local regulations and compliance standards governing credit collection practices in Kenya.
• Valid driver's license and willingness to travel extensively within assigned territories.
• Fluency in English and Swahili languages required.

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About Role 

Reporting to the Business Development Associate, the Sales Representative - Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.  

Responsibilities

• Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
• Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
• Monitor and push for sales closures by the partners per the set sales targets.
• Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador 
• Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services 
• Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations 
• Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
• Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
• Training partners on SunCulture products

Qualifications

• A minimum of a diploma in a relevant field. A degree is an added advantage.
• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under high pressure and meet set targets
• Independent thinker with proactive decision-making capabilities
• Experience working in a dynamic environment
• Effective organization and time management skills