Jobs at Sidian Bank

KEY RESPONSIBILITIES AND ACTIVITIES

Financial Management

• Ensure accrual of all expenses are processed before end of month
• Ensure reversal of all accrued expenses are processed after receipt of the actual invoices
• Prepare various schedules for analysis on need basis. E.g. Rent schedules of amount and taxes paid to a supplier
• Undertake end of month procedures which includes preparation of Head office expense and balance sheet schedules for review by management.
• Ensure proper posting of fixed assets.
• Ensure correct and accurate posting to the bank ledgers and branches for correct costing.
• Ensure remittance of suppliers information as required by KRA and filing of returns to KRA as per the law.

Payments:

• Ensure timely and accurate payment and filling of all taxes on itax and other statutory payments as per the laid down requirements.
• Provide a full processing facility for the Bank, ensuring all internal and external payments are processed accurately and in a timely manner, complying with all appropriate procedures and laws of the land.
• Receive, confirm and verify payments, ensuring all payments are processed promptly & accurately and that appropriate procedures and approvals have been complied with before processing any payment.
• Correct posting of the payroll entries between the payroll system and the T24 system.
• Correct processing of staff exit final dues as per the HR guidelines
• Assisting in the processing of payroll and all payroll related activities

Record Management

• Ensure all appropriate paperwork is available and properly authorized and which can be easily accessed for queries, tax and audit purposes.
• Ensure accurate and safe archiving of all vouchers in the department on a daily basis.
• Ensure proper and accurate recording of all cheques issued and all RTGS remittance to Treasury.

Reporting:

• Provide explanations on variance analysis of all payments to branches and HO departments
• Preparation of Banc assurance management reports.

Reconciliation:

• Ensure reconciliation of the internal ledger accounts and the suppliers accounts
• Ensure proper reconciliation of Tax GL accounts

Compliance To policies, SLA’s and TAT’s

• Ensure timely payment of all contractual payments within the set timelines.
• 100% adherence to SLA between finance and all other functions
• Ensure that all duties and responsibilities are performed in accordance with all relevant Policies and Procedures including Financial Regulations, Standing Orders, HR Policies and Procedures, Health and Safety Policy etc.
• Ensure internal controls are adhered always.
• Ensure compliance and adherence to all changes in legislations especially on Tax matters.
• Comply with the various Service Level Agreements and customer service performance standards to ensure they are achieved in all areas.

Monitoring and Control:

• Evaluating, controlling and provision of funds to Branches. Funds to be used in the purchase of Groceries and Generator Fuel.
• Evaluate, control and provide relocation monies for recently transferred staff and travel expense for Field officers and Branch managers.

General Functions

• CSR participation and any finance related activities
• To train and mentor other junior staff in the department
• Undertake any other duties within the Finance Department, which may arise from time to time.
• To keep abreast of professional developments, legislative changes, tax matters and best practice, attending Continuing Professional Development courses as appropriate and applying updated knowledge to present work programmes, sharing information gathered on courses, including providing training for other staff as required.
• Liaise internally with all departments and externally with suppliers, lenders, landlords, service providers and utility companies in respect of issues pertaining to the payments.
• Liaise with procurement and logistics to: resolve invoice queries, resolve enquiries from external parties.
• Provide information to Shareholders, Statutory bodies, Audit queries and responding to questions by management concerning all aspects of payments.
• Imprest management of all staff in all branches.
• Mentoring of finance assistants
• Liaison with KRA or Tax auditors on any tax matters

KNOWLEDGE, SKILLS & EXPERIENCE

• At least three-year experience in a busy Finance office
• Business Related Degree
• CPA /ACCA Finalist-any other relevant professional qualification.
• Analytical
• Team Leadership Skills

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KEY RESPONSIBILITIES

• Provide second level support to all users at branch and Head Office.
• Review fault/incident logs to ascertain and address all T24 issues.
• Provide after hours support in line with Service Level Agreements to ensure Customer Satisfaction
• Ensure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to the responsible party
• Review system environment and user requests with the sole objective of providing solutions.
• Work together with the IT team to meet the business objectives
• Conduct periodic checks on the T24 system to identify weaknesses and challenges and provide solutions.
• Implement changes as per the business needs.
• Participate in project implementation as assigned.
• Identify shortcomings on the bank’s core application system and provide solutions to improve or rectify it according to business requirements.
• Provide solutions to issues arising from the T24 banking system.

MAIN ACTIVITIES

Core Banking and Channels Development

• Responsible for core banking and Peripheral systems software development in all stages from technical design to delivery.
• Meticulously perform coding, code review and unit testing for the core banking system.
• Design and implement new functionality and enhancements based on CRs and BRDs.

Support and Problem Management

• Provide 3rd level support for escalated issues from the IT Operations and Support teams
• Support, maintain and audit existing service lifecycle artefacts to agreed SLAs

Process and Policies

• Adherence to internal policies and procedures for development and management of the core banking system and other best practice standards

Governance

• Enforce internal policies and procedures for the management of software applications along ITIL and other best practice standards

DECISION MAKING AUTHORITY

• Operational – Solution Design dependent on CRs/BRDs assigned
• Strategic – Solution structuring to ensure ease of implementing future enhancements

ACADEMIC BACKGROUND

• University degree in Computer Science, Information Technology/Systems or IT related field

WORK EXPERIENCE

• Should have development experience in Temenos (T24) / other banking packages.
• At least two (2) years’ experience in T24 core banking system with strong Knowledge in T24 modules.
• Should be able to comprehend the configurations & customization requirements, provide Technical solution, wherever applicable.

SKILLS & COMPETENCIES

• At least 3 years’ practical proven experience in core banking development, support and troubleshooting of T24, web technology and programming in Info-basic.
• Proven experience in systems analysis, design, implementation and support.
• Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB, Design Studio
• Deep understanding of the following T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex, Integration Frameworks
• Understanding of modern software development concepts like Continuous Integration and Continuous Delivery

PROFESSIONAL CERTIFICATION

• ITIL Foundation
• Certificate in Programming in any 2 languages

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KEY RESPONSIBILITIES AND ACTIVITIES

Customer Experience

• To lead and drive a service culture in all aspects of service quality and operational excellence, so as to align behaviours with service excellence objectives.
• Developing and managing relationships with key internal and external stakeholders including Regulators, IT vendors and operations to achieve customer experience objectives or correct customer experience failures.
• Developing analytics and framework for governance and business reviews, making proposals for enhancing customer experience.
• Lead and support business strategies that build awareness, employee engagement, and create an environment that recognizes and reinforces appropriate behaviour towards customers.
• Create strategic alignment for Customer Experience KPIs, build and enhance a means of benchmarking service quality the competition and other service leaders and ownership throughout the organization.
• Driving challenging quantitative and qualitative analyses of customer feedback, journeys and pain points using leading research practices and analytics procedures.
• Develop and implement processes which enable the sharing and adapting of best practices for improving customer experience across the organization.
• Participate in development of training and coaching routines to ensure employees have skills necessary to deliver a superior customer experience.
• Represent the Voice of the Customer in discussion of initiatives.

Marketing

• Responsible for planning, development, and implementation of all of the Bank marketing strategies, corporate communications and public relations activities, both external and internal.
• Define the Sidian Bank brand and develop a powerful affinity brand in consumer minds.
• Develop & implement marketing strategy-led plans in line with the business strategy and ensure smooth execution to meet set brand & financial metrics within approved budgets.
• Oversee the Bank’s digital marketing efforts and management of digital assets including supervision of assets – websites, apps, social media as well as drive content strategy development & rollout to deliver highly engaged communities
• Develop a deep understanding of client preferences and trends, based on research – customer satisfaction surveys, mystery shopping and focus groups.
• Develop and implement strategies to strengthen the brand of Sidian Bank by positioning the Bank in relation to all key stakeholders.
• Act as the Bank’s representative with the media, coordinate media interest in the Bank and ensure regular contact with target media and appropriate response to media requests.
• Drive a strong Public relations and Citizenship strategy.
• Carry out market research, competitor and customer surveys, develop and maintain market/competitor intelligence through gathering and analyzing market information.
• Develop structure for harnessing ideas from the bank staff and customers with a view of creating a pipeline of new innovative products & services for the Bank.
• Define marketing resource requirement and ensure proper allocation across the marketing mix elements and priorities.
• Effectively inspire, teach, coach and develop the Marketing & Communications Team.

DECISION MAKING AUTHORITY

• Policies and Procedures for Marketing and Customer Experience across the Bank
• Set Service standards and Service Level Agreements across the Bank
• Complaints management internally, and reporting to regulatory authorities
• Approval of communication both internal and external
• Managing Communication to Media
• Selection of Service providers for Marketing and Customer Experience – with approval from Senior Management

ACADEMIC BACKGROUND

• University degree or equivalent degree in Business Administration, Marketing, Public Relations or related field
• An MBA will be an added advantage

WORK EXPERIENCE

• Minimum of 5 years’ experience in management within Business or Operations function with a marketing and customer facing bias.

SKILLS & COMPETENCIES

• Experience leading change and inspiring teams with an exciting future vision
• Be able to communicate and motivate, have good PR/interpersonal skills, have outstanding reporting skills, understand the principles of sales and marketing including market targeting, market mix and cost effectiveness

PROFESSIONAL CERTIFICATION

• Appropriate marketing and/or service quality certification will be an added advantage

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KEY RESPONSIBILITIES

• Responsible for configuration and customizations in T24 core banking system as per Requirements and        technical Specifications.
• Integration of core banking and any third-party systems.
• Develop new solutions according to business needs.
• Investigate and document T24 core banking system and channels problems.
• Provide technical support for T24 core banking system and Channels
• Conduct testing for the developed components; Participate in SIT and extend support for UAT
• Provide after hours support in line with Service Level Agreements to ensure customer satisfaction
• Ensure all incidents are resolved within agreed SLAs and escalate all incidents to the responsible party
• Monitoring and housekeeping of the systems.

MAIN ACTIVITIES

Applications Management

Manage and set priorities for design, maintenance, development and evaluation of Core Banking, Credit systems, and other Core Banking Application related systems. Manage Core Banking Service Agreements with vendors, Budgets and Supplier Contracts.

Service Management

• Provide team leadership and management oversight for the Core Banking Application Operations to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s.

IT Application security and Governance

• Efficiency and Effectiveness of the Core Banking Technology Applications (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.

Business continuity management

• Provide and execute detailed Disaster recovery plans and procedures for Core Banking and other critical business applications.

People leadership

• Provides effective leadership to the core banking systems unit, ensuring competency development, succession planning and conducting performance appraisal.

DECISION MAKING AUTHORITY

• Freedom to make decisions to resolve problems without consulting Senior Manager IT, but advice later thus ensuring business operations continuity.
• Task prioritization and resource planning within the projects and tasks for team and self.

ACADEMIC BACKGROUND

• University degree in Computer Science, Information Technology/Systems or IT related field.

WORK EXPERIENCE

• Should have development experience in Temenos (T24) / other banking packages.
• At least five (5) years’ experience in T24 core banking system with strong Knowledge in T24 modules.
• University degree in computer science, engineering, or IT.
• Experience in Database Administration – DB2/Oracle, MySQL and Microsoft SQL is preferred
• Working experience in a bank or other financial services organization.
• Experience in Management of Support Contracts, RFP’s and Third party support providers

SKILLS & COMPETENCIES

• In depth technical knowledge of T24, programming, web service and OFS.
• Should be able to comprehend the configurations & customization requirements, provide Technical solution, wherever applicable
• Understanding of any programming language with a basic understanding in Linux environment.
• Knowledge and experience in modern practices for IT Applications architecture and operations in medium to large banks to provide guidance on quality improvements and problem management
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks

PROFESSIONAL CERTIFICATION

• ITIL Intermediate and other relevant professional qualifications in ICT field.
• Project Management Certification: PMI or Prince 2 is an added advantage
• Any software development certification.