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  • Posted: Feb 14, 2022
    Deadline: Feb 17, 2022
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    At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
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    Officer, Core Banking & Channels Support

    KEY RESPONSIBILITIES

    • Provide second level support to all users at branch and Head Office.
    • Review fault/incident logs to ascertain and address all T24 issues.
    • Provide after hours support in line with Service Level Agreements to ensure Customer Satisfaction
    • Ensure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to the responsible party
    • Review system environment and user requests with the sole objective of providing solutions.
    • Work together with the IT team to meet the business objectives
    • Conduct periodic checks on the T24 system to identify weaknesses and challenges and provide solutions.
    • Implement changes as per the business needs.
    • Participate in project implementation as assigned.
    • Identify shortcomings on the bank’s core application system and provide solutions to improve or rectify it according to business requirements.
    • Provide solutions to issues arising from the T24 banking system.

    MAIN ACTIVITIES

    Core Banking and Channels Development

    • Responsible for core banking and Peripheral systems software development in all stages from technical design to delivery.
    • Meticulously perform coding, code review and unit testing for the core banking system.
    • Design and implement new functionality and enhancements based on CRs and BRDs.

    Support and Problem Management

    • Provide 3rd level support for escalated issues from the IT Operations and Support teams
    • Support, maintain and audit existing service lifecycle artefacts to agreed SLAs

    Process and Policies

    • Adherence to internal policies and procedures for development and management of the core banking system and other best practice standards

    Governance

    • Enforce internal policies and procedures for the management of software applications along ITIL and other best practice standards

    DECISION MAKING AUTHORITY

    • Operational – Solution Design dependent on CRs/BRDs assigned
    • Strategic – Solution structuring to ensure ease of implementing future enhancements

    ACADEMIC BACKGROUND

    • University degree in Computer Science, Information Technology/Systems or IT related field

    WORK EXPERIENCE

    • Should have development experience in Temenos (T24) / other banking packages.
    • At least two (2) years’ experience in T24 core banking system with strong Knowledge in T24 modules.
    • Should be able to comprehend the configurations & customization requirements, provide Technical solution, wherever applicable.

    SKILLS & COMPETENCIES

    • At least 3 years’ practical proven experience in core banking development, support and troubleshooting of T24, web technology and programming in Info-basic.
    • Proven experience in systems analysis, design, implementation and support.
    • Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB, Design Studio
    • Deep understanding of the following T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex, Integration Frameworks
    • Understanding of modern software development concepts like Continuous Integration and Continuous Delivery

    PROFESSIONAL CERTIFICATION

    • ITIL Foundation
    • Certificate in Programming in any 2 languages

    Method of Application

    Qualified candidates should send application to jobs@sidianbank.co.ke

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