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  • Posted: Jun 17, 2020
    Deadline: Not specified
  • Toyota Tsusho East Africa Limited is the regional Headquarter for Toyota Tsusho Corporation that supports and accelerates Trading, Investment and Project Management activities by the Toyota Group in East Africa. We support the distribution of Toyota and the Group brand of vehicles in a total of 10 countries in the region. The company added regional franch...
    Read more about this company


    Service Manager

    Reporting to: Chief Operating Officer

    Department: Service Department.

    Job Purpose: To support the achievement of service department budgets by managing and guiding the service controller and Service Advisors to effectively utilize the productive staff and workshop equipment for business productivity.

    Key Responsibilities

    • Convert customer enquiries into bookings.
    • Minimize technician time taken to complete jobs in maximize productivity, with no compromise on quality or safety.
    • Adopt an open and honest style to enhance customer buy in and service and thus increase sales.
    • Invoice customer promptly and accurately in line with our quotation or terms and conditions.
    • Ensures achievement of total service turnover and gross profit against planned budget.
    • Maintain the awareness of the team and keep the Chief Operating Officer informed in terms of how the service department is performing against target.
    • Allocate work fairly and accurately to the staff to maximize quality and productivity.
    • Organize staff rotas well in advance. Taking sickness and holidays into account.
    • Ensure that they have sufficient work to utilize your available technician and take enough booking to cover available time and to allow for cancellations.
    • Conduct any relevant training for individuals to encourage development.
    • Check accuracy of what technicians are reporting before any work is carried out for the customer to ensure nothing has been missed or inaccurately reported.
    • Physically check vehicles once the work is completed by technicians to ensure quality is achieved and that the work specified and parts charged have been fitted and completed to a high standards.
    • Ensure technicians are aware of and conform to quality standards from a health and safety point of view that company uniforms are worn at all times together with necessary Personal Protective Equipment’s.
    • Maintain the service center to auditable standards.
    • Maintain motivation and morale in the team

    Education Background

    • A professional course in automotive
    • Valid driving license
    • At least 4 years’ experience in workshop

    Key Competencies

    • Clear, confident communication style
    • Excellent listening skills
    • Ability to lead and manage a team of individuals taking control of situations and offering support if necessary
    • Ability to build lasting customer relationship through adopting an open, honest, professional approach
    • Ability to plan and organize own and others workload
    • Flexible approach if plans need to be changed
    • Drive and determination to succeed
    • Positive can-do attitude to succeed and ability to remain calm under pressure

    Key Relationships:


    • Parts clerk: Parts order
    • Sales Staff: Follow up on pre-delivery inspection/ service


    • Customers: For complaint resolution and service marketing
    • Service Providers: Subtle Quality

    go to method of application »

    Field Parts Sales Representative

    Reporting to: Parts Manager

    Department: Parts Department

    Job Purpose: To provide efficient and timely support service and marketing to external customers

    Key Responsibilities

    • Promote and sell products to meet customer needs.
    • Conduct field visits to prospect for and close sales deals.
    • Assists with preparing and maintaining monthly customer database report
    • Identifying new customer in the market.
    • Advice customer on substitution of parts when identical part is not available.
    • Execute various sales growth strategies for parts sales
    • Provide customer with all parts knowledge and technical advice in order to achieve the set targets.
    • Ensure achievement of parts sales target.
    • Other duties as may be assigned.

    Education Background

    • Diploma in a Technical field or Business related field
    • Working knowledge of excel

    Key Competencies

    • Excellent customer service skills
    • A team player
    • Proficient in Microsoft office applications
    • Good communication skills
    • Ability to work under pressure and meet sales targets
    • A customer orientated person
    • A passionate worker with a can do attitude

    Key Relationships:

    Internally: Service team : Prospecting and supplying parts requirements for the workshop

    Externally: Customers

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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