Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from Medical Administrators (K) Limited (MAKL) has expired
View current and similar jobs below
  • Posted: Jun 29, 2020
    Deadline: Jul 1, 2020
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    Medical Administrators (K) Limited (MAKL) was founded in 2018 to fill the gap in Health Insurance Administration in Kenya, with a client-focused approach. Our objective is to enhance customer experience, bring in greater efficiency in health insurance administration and claim processing. We believe this will help curb or reduce medical billing related fraud ...
    Read more about this company

    Service Provider Manager

    Reports to           Director – Operations,

    Level     Middle level Manager,

    We are looking for a dedicated Service Provider Manager who will report to the Director and work closely with our service providers and other stakeholders. Experienced health/medical Service Provider Relationship Managers with strong exposure towards Service provider relationship management, and can demonstrate solid negotiation skills are encouraged to apply. This will be an excellent platform to develop your expertise further.

    Principle Role

    • The Service Provider Manager is responsible for the growth and retention of a qualified network of Service Providers within a defined geographical region.

    Key Responsibilities And Deliverables

    • Monitor the performance of service providers for effective service delivery
    • Ensure effective communication with service providers and other stake holders
    • Ensure queries and issues by service providers are resolved within the TAT set
    • Maintain effective business relationships by constantly interacting with service providers so as to ensure customers have a pleasant experience
    • Prepare management reports for the department to advice on the status and show the performance of the service providers at any one time
    • Identify service gaps within the country and ensure the best fit service provider is empaneled
    • Coordinate with respective stake holders in ensuring all parameters set for Service Providers are being implemented and monitored
    • Effectively manage and control payments and ensure the same is made on time in coordination with Finance
    • Adherence to SLA and Best Practices
    • Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
    • Respond to customers queries and complaints and adhere to turn around times to resolve

    Qualification And Experience

    • Bachelor’s Degree
    • Diploma in Insurance
    • 4 years working experience in the insurance industry
    • Experience in the Health Insurance industry will provide an added advantage
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.
    • Proficiency in MS Office – specifically Excel, Access, Word, PowerPoint.
    • Ability to effectively present information and respond to questions from management, peers and customers.
    • Self-driven, customer centric and team player
    • Excellent Negotiation, Communication and Interpersonal skills
    • Customer service skills
    • Willingness to go the extra mile

    go to method of application »

    Scheme Cordinator

    Reports To          Service Provider Manager,

    Level     Entry Level Executive Position,

    We are seeking an outgoing and customer service-oriented relationship manager to join our organization and work with our Service Providers . In this role, you will be responsible for meeting with the Service

    Responsibilities

    • Maintain good relationships with Service Providers and build a good rapport so that the business can maximize the value of those relationships
    • Maintain good relationships with Service Providers so that the business can maximize the value of those relationships
    • Identify key contacts at the Service Providers to establish and foster relationships
    • Participate in one-on-one meetings with service providers so as to understand any problems and challenges and identify ways the business could better address those needs
    • Escalate any matters that need urgent attention with a view to resolve the matters
    • Build a good rapport with the service provider and provide excellent Customer service to maintain a positive reputation for the business
    • Resolve any complaints from the Service providers promptly and professionally
    • Public Relations- build connections on behalf of the company.
    • Obtaining and evaluating all relevant data to handle complaints and inquiries.
    • Recording details of comments, inquiries, complaints, and actions taken.
    • Managing administration, communicating and coordinating with internal departments on Servive Provider matters
    • Other duties as assigned.

    Qualification And Experience

    • Minimum Diploma in relevant field
    • 1 years’ experience in service industry
    • Experience in the service or Hospitality industry will be an added advantage.
    • Customer Relationship Management Skills, Strong communication skills and Strong Interpersonal Skills & People Centric.
    • Strong stakeholder Management skills
    • Time Management
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.
    • Proficiency in MS Office – specifically Excel, Access, Word, PowerPoint.
    • Ability to effectively present information and respond to questions from management, peers and customers.
    • Self-driven, customer centric and team player
    • Excellent Negotiation, Communication and Interpersonal skills
    • Customer service skills
    • Willingness to go the extra mile

    Method of Application

    Interested applicants are invited to send their applications detailing current and expected salary and a CV with contact details of three referees with the position applied for as the subject line by Thursday, 1st July 2020 by 5pm to the email address hr@makl.co.ke

    Only shortlisted candidates will be contacted

  • Send your application

Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail