Career Opportunities at Safaricom

DESCRIPTION

We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Business Engagement Manager, the role will be the liaison between business system users and the technical team in as far as creating automated business solutions is concerned. The role holder will also be responsible for gathering, detailing and documenting business requirements in a business requirements document and solution designs for business end users and technical developers. Propose ways in which the existing processes and systems can be used or changed to meet new business requirements as well as identify internal systems integrations needed to meet business requirements.

Key Responsibilities

• Carry out full business requirements discovery that includes interviewing relevant stakeholders and end-users. i.e. requirements elicitation
• Collect, classify, analyze and document business requirements as per set standards.
• Create high-level solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture.
• Lead a project team composed of designers and developers to drive the business needs and expectations by ensuring business intent is understood and delivered by IT.
• Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members.
• Participate in technical/functional evaluation of bids for new systems.
• Ensure sensible consensus is reached for all requirements/specifications and help business, IT, and test leads to have the same mutual understanding thereof.
• Generate process documentation that clarifies and validates how the organization utilizes business systems to meet business requirements
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the Squad & Tribe team and all stakeholders.
• Provide support to the Business Unit by assisting in the development/reviewing/translating of User Requirement Specifications into a baseline BRD (Business Requirements Document) and building design documents (FDD, SDD).
• Promote proper release planning, guaranteeing adherence to business needs, change management governance and priorities and consequently, contribute to the reduction of development costs in future.
• Follow a prioritization process that is transparent and understandable for all parties involved.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.

QUALIFICATIONS

• Bachelor’s Degree in either Computer Science or Business Information Technology or in a relevant field
• At least 3 years’ work experience as a systems developer/business analyst in a busy IT development environment, 2 years of which must include experience in systems analysis.
• Professional Experience in Business Analysis (CBAP, IIBA) as well as software development lifecycle is essential, in agile (SAFe, Scrum) and waterfall methodologies.
• Professional Experience in Solution Architecture (TOGAF)
• Professional Experience in Cloud Architecture (AWS, Azure, Huawei cloud and Google Cloud)
• Domain experience in financial services, financial technologies will be an added advantage.
• Broad technical expertise combined with business acumen and strong consulting skills.
• Knowledge in Micro service development
• Knowledge in App and Web development
• Knowledge in Relational Databases and NoSQL databases
• Knowledge in DevOps activities e.g. CI/CD, Creating deployment pipelines
• Adherence to best software development practices e.g. Code review, Refactoring, Versioning, Dead code elimination,
• Knowledge in performance benchmarking and performance tuning.
• Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
• Experience in writing formal Use Cases and other UML tools
• Demonstrated experience in producing requirements that support event driven development and test-driven development.
• Excellent communication skills - must be able to listen to customers, document requirements quickly & accurately, and review written materials for accuracy. Must also be able to communicate specifications to person’s at all technical levels.
• Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience.
• Ability to communicate and influence others

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DESCRIPTION

We are pleased to announce the following vacancy for Senior Officer - Digital Media within Brand and Marketing Communications department in the Commercial Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Manager – Digital, Brand and Marketing Communications, the role holder responsibilities will be to oversee digital media buying across all digital channels while driving optimization and media efficiencies for all campaigns.

Roles and Responsibilities

• Will be responsible for setting up campaigns on Facebook Business Manager, Twitter Ads, DV360, Google Ads among others. This also includes campaign optimization. The candidate will also need to be conversant with working with a Data Management Platform and first party data utilization.
• Will work closely with internal and agency teams towards development of media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
• Will be responsible for report writing preparing reports to highlight progress of campaigns and how these translate into business results. This guides the business in evaluating the effectiveness of all digital campaigns.
• Will be responsible for budget management including raising PO’s, assistance in allocation of monthly budgets, issuance/revisions of monthly insertion orders and financial reconciliation on a weekly, monthly and quarterly basis.
• Will be responsible for conducting in-depth Search Engine Optimization and Search Engine Marketing.
• Will be personally responsible for keeping up with the dynamic trends and benchmarks in the digital industry through continuous research and training, both locally and internationally.
• Will be responsible for digital media vendor management on a day to day basis to ensure campaign alignment and negotiate added value for the media buys
• Deliver Cost optimization on all digital media buys to ensure maximum value and lowest possible cost is delivered against set benchmark KPIs
• Collect and package data driven actionable insights from the digital platforms and feeding back into the business for decision making
• Will be responsible for analyzing our websites and apps on Firebase, Adjust and Google Analytics. This also includes setting up and managing tags for attribution.

QUALIFICATIONS

• A Bachelor’s Degree in Marketing, Information Technology or any other in any related field. 3 or more digital certifications will be an added advantage.
• Digital platforms certifications include: -

• Google AdWords Certification
• AdWords Fundamentals Certification
• Search Advertising Certification
• Display Advertising Certification
• Video Advertising Certification
• Facebook Blueprint Certification
• Twitter certification 

• Should have more than 5 years continuous experience in Digital Media Buying and Optimization and translating Digital activities to Business results (Integrated media buying skills - offline and online media, will be an added advantage)
• Should have high level proficiency in setting up and launching online advertising campaigns on the various digital platforms (Google AdWords, DV 360, Facebook Business Manager, Twitter, Programmatic Buying etc) ensuring a high return on investment for each campaign.
• Should have high level proficiency in setting up app download and re-engagement campaigns.
• Should have a proven track record in media buying & optimization for similar size or larger business than Safaricom
• Should be a consistent performer who delivers to daily, weekly and monthly digital marketing KPI’s
• Should be a quick and efficient decision maker.
• Should be able to work well under pressure and tight deadlines.
• Should have Project Management and Time management skills and should be able to allocate daily tasks efficiently
• Should have excellent communication skills

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DESCRIPTION

We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Software Engineering Lead, the position holder will Lead user experience design direction for projects within DIT as well as Cultivating a culture of respect and collaboration with user experience, product management, and engineering partners to synthesize insights and shape product direction.

Responsibilities

• Lead user experience design direction for projects within DIT.
• Work with user experience research to develop user understanding and plan/support testing/validation.
• Cultivate a culture of respect and collaborate with user experience, product management, and engineering partners to synthesize insights and shape product direction.
• Promote feedback culture by both giving and receiving constructive and actionable feedback.
• Work with user experience research to develop user understanding and plan/support testing/validation.
• Be a significant contributor to the fostering of our design process and quality standards based on objective , data-driven evidence
• Foster a collaborative and learning environment by partnering with stakeholders and facilitating design decisions to optimize for the user experience while balancing interests within technology, marketing, business, and executive partners
• Be the "voice of the customer," representing user needs in product design decisions
• Advise on integrations and collaborations with external organizations
• Facilitate workshops (Design Sprints, journey mapping, etc)
• Be a manager and mentor to your direct reports

QUALIFICATIONS

• Bachelors or Masters or equivalent qualification in design, human-computer interaction (HCI), or equivalent professional experience.
• 4 - 8 years of experience as a user experience designer, product designer, digital designer, or similar role
• Comfortable leading UX and UI design on projects, both as a single contributor and director of other designers
• Experience working with multidisciplinary user experience and/or product teams (e.g., motion, interaction, user experience research, engineering, content strategy) on technical implementation.
• Experience in creating and extending design systems for multiple platforms and form factors.
• Experience in providing UX recommendations for both software and hardware.
• Expertise in standard UX software such as Sketch, Adobe XD, Figma, InVision, Balsamiq, Zeplin, Framer, and the like is a must.
• Ability to act as a leader in communicating conceptual ideas and design rationale, within a user-centered design process.
• Ability to prioritize and manage workload and meet critical project deadlines.
• Communication and problem-solving skills and the ability to build good working relationships.
• Experienced in information architecture and complex taxonomies
• Experience in an agile/scrum environment
• Portfolio of UX design projects showcasing your process and project achievements.

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DESCRIPTION

We are pleased to announce the following Position in the IT Network Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager -Enterprise Service Activation, the jobholder is responsible for ensuring quality and speed of deployed solutions. The Holder will be responsible for the delivery of the promise of the business outcomes.

Key Responsibilities

• Implement various solutions components in line with designed solution
• Ensuring that deployed solution meet and exceed set quality benchmarks
• Work closely with the Solution Architect team to develop LLD solution templates.
• Responsible for the Quality of the delivered solutions
• Participate in project management and communication at all stages of deployment
• Responsible for identifying, establishing, and managing Proof of Concept (POC), Proof of Value and/or Benchmark engagements, in the customer environment
• Participate in the solution design validation process
• Responsible for the “as-built” documentation of deployed solutions
• Responsible for the handover deployed solution to the support team to ensure seamless support
• Continuously work with other teams to streamline internal process to improve service delivery
• Provide support to the EBU Automation Program by assisting in the development/reviewing of User Requirement Specifications
• Provide inputs in the innovation of the new products and customization of existing products to fit customer business requirement.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications in the enterprise space
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the team and all stakeholders
• Develop reusable customer solution design implementation templates in the form of standard customer deliverables.
• Lead solution design reviews and network requirements for the Low Level Design.
• Continuous research and training to improve speed, effectiveness and quality of deployment
• Feedback and improvement of designed solutions

QUALIFICATIONS

• Degree in an Engineering related discipline.
• Over 4 years’ experience in deployment and integration of large enterprise or service provider networks
• Team leadership skills.
• Strong relationship building skills.
• Project Management skills.
• Sound product knowledge of the business’ existing product portfolio

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DESCRIPTION

We are pleased to announce the following Position in the IT Network Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager -Enterprise Service Activation, the jobholder is responsible for ensuring quality and speed of deployed solutions. The Holder will be responsible for the delivery of the promise of the business outcomes.

Key Responsibilities

• Implement various solutions components in line with designed solution
• Ensuring that deployed solution meet and exceed set quality benchmarks
• Work closely with the Solution Architect team to develop LLD solution templates.
• Responsible for the Quality of the delivered solutions
• Participate in project management and communication at all stages of deployment
• Responsible for identifying, establishing, and managing Proof of Concept (POC), Proof of Value and/or Benchmark engagements, in the customer environment
• Participate in the solution design validation process
• Responsible for the “as-built” documentation of deployed solutions
• Responsible for the handover deployed solution to the support team to ensure seamless support
• Continuously work with other teams to streamline internal process to improve service delivery
• Provide support to the EBU Automation Program by assisting in the development/reviewing of User Requirement Specifications
• Provide inputs in the innovation of the new products and customization of existing products to fit customer business requirement.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications in the enterprise space
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the team and all stakeholders
• Develop reusable customer solution design implementation templates in the form of standard customer deliverables.
• Lead solution design reviews and network requirements for the Low Level Design.
• Continuous research and training to improve speed, effectiveness and quality of deployment
• Feedback and improvement of designed solutions

QUALIFICATIONS

• Degree in an Engineering related discipline.
• Over 4 years’ experience in deployment and integration of large enterprise or service provider networks
• Team leadership skills.
• Strong relationship building skills.
• Project Management skills.
• Sound product knowledge of the business’ existing product portfolio

go to method of application »

DESCRIPTION

We are pleased to announce the following Position in the IT Network Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager - Enterprise Cloud & ISP, the position holder is responsible for building a robust enterprise model and standards to support consistent, reliable deployment of enterprise cloud assets. The Cloud Engineer is also expected to be well versed in creating/maintaining/reverse engineering existing cloud assets/deployments to enable the documentation of current systems and propose optimizations and roadmaps to align with architecture principles. Work with Cloud Implementation teams to realize the intended business objectives and value.

Key Responsibilities

• Analysis of current state, including reverse engineering existing cloud assets.
• Document & Manage cloud standards, virtual network mapping, data flows and conceptual flows.
• Define & manage how company data will be stored, consumed, integrated, secured and managed across cloud and on-premise implementations.
• Set standards for cloud deployments and assets, analyze current state and conceive desired future state.
• Apply architectural and technology concepts to address scalability, security, reliability, maintainability of cloud assets.
• Collaborate with internal and external partners to ensure that technology decisions align with the overall Enterprise Architecture Framework/Roadmap via clear communication and negotiation skills.
• Conduct proof of concepts, drive technology & product selection, support pilot implementations and support enterprise wide adoption of cloud, technology, processes & toolsets
• Design and optimize cloud strategies for the cost-effective delivery of scalable and reliable systems up to 99.999% uptime SLA
• Work across a wide range of stakeholders, application subject matter experts, architects, technology and business leaders to harness perspectives, influence & drive consistent cloud practices

QUALIFICATIONS

Degree in Computer Science, Software Engineering, Telecoms, Engineering, Physics or Math or any other relevant qualification.

• Candidate should demonstrate deep and wide knowledge of Microsoft Azure, Google Cloud, and AWS platforms and Other Public Clouds. Relevant certifications in Azure and/or AWS a huge plus
• Candidate should possess excellent knowledge & skills in cloud design, deployment, management and monitoring as well as migration strategies from on-premise implementations to cloud or Hybrid Solutions.
• Have VMware and Openstack Cloud based Solutions, designs and Deployment.
• Candidate should have excellent knowledge and understanding of established/emerging cloud management technologies including and not limited to monitoring, profiling, identity management, reporting/analytics, cost optimization.
• The cloud architect must understand the cloud technologies and their use to guide the organization in understanding and adopting them
• An ideal candidate should possess advanced knowledge of industry best practices in the various aspects of information, technology trends, enterprise operations knowledge and the ability to develop solutions.
• Advanced knowledge of hardware, software, business applications and systems engineering are required
• Intermediate knowledge and execution of SDLC is required
• Intermediate knowledge of Information Security awareness is a plus
• Intermediate knowledge of Cloud data and analytics tools and workflows is a plus
• Good knowledge of General Project Management Methodology & Tools
• Knowledge of enterprise architecture methodologies and practices a plus.
• Knowledge of Systems, Network automation and practices.