Jobs at NTT Ltd

Key responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

To thrive in this role, you need to have:

Knowledge and Attributes:

• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• Knowledge on security concepts and application of those concepts.
• Ability in configuring/managing security controls, such as Firewalls, NAC, SIEM, Adaptive MFA, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
• Knowledge in security architecture.
• Knowledge on log collection mechanism such as Syslog, Log file, DB API.
• Analytical skills and ability to communicate effectively.
• Ability to solve problems in innovative ways while adhering to industry standards and practices.
• Developing understanding practices on securing data and systems by applying appropriate authentication and authorization controls.
• Developing understanding of Event Driven Development and asynchronous operations.
• Developing understanding project fundamentals which are demonstrated in the execution of installations and other assignments.
• Developing knowledge of security technologies and understanding of managed services concepts

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Vendor certification is mandatory.
• Cisco, Check Point, Palo Alto or Fortinet Professional Level Certifications
• Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, will be an advantage.

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Key responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the CX and Collaboration Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Action less complex configurations and installations
• Attend to less complex break/fix events

To thrive in this role, you need to have:

Technical Skills:

• Basic IT Knowledge: A solid understanding of fundamental IT concepts, including hardware, software, networking, and operating systems.
• Problem-Solving Skills: The ability to identify, analyze, and resolve technical issues.
• Learning Agility: A keenness to learn new technologies and adapt to changing technological landscapes.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks and troubleshooting.
• Ability to develop an understanding of fundamental project management and administration processes
• Fast learner and with a curious mindset. Display a strong learning orientation

Soft Skills:

• Communication Skills: Effective verbal and written communication to interact with colleagues, clients, and vendors.
• Teamwork: The ability to collaborate effectively with team members.
• Time Management: Strong time management skills to prioritize tasks and meet deadlines.
• Customer Focus: A commitment to providing excellent customer service.
• Positive Attitude: A positive and hands-on proactive approach to work.
• Problem-Solving: A logical and analytical approach to problem-solving.
• Adaptability: The ability to adapt to change and learn new skills quickly.

Academic qualifications and certifications:

• A Degree in computer science, information technology, or related fields. Specialized training/certifications in new technologies and legacy systems or equivalent is an added advantage

Required experience:

• This is an entry level role, however, some work experience in a technical implementation engineering or similar role in the IT industry is an added advantage.

go to method of application »

Key responsibilities:

• Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Knowledge on security concepts and application of those concepts.
• Knowledge of cloud services on at least one of the following providers - AWS, Azure, GCP.
• Knowledge web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling.
• Understanding of Networking Fundamentals
• Understanding of Application Design concepts
• Understanding project fundamentals which are demonstrated in the execution of installations and other assignments.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Network Security and other Cybersecurity certifications will be an added advantage

Required experience:

• Entry level experience in Security technologies.
• Entry Level experience in technical support to clients.
• Entry Level experience in handling security incidents end to end.
• Entry Level experience in configuring/managing security controls, such as Firewall, SIEM, NAC, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
• Track record of delivering on-time and on-target.
• Track record of taking ownership in projects and incident handling.