Career Opportunities at Accor

Job Description

•  Assists in the issuing of linen and uniforms and enforce the policy of a clean garment for a soiled one.
• Sort out any stained linen, and send to washer for special treatment
• Do have a random check on pantries, F&B area to ensure that every one treat the linen on right manner and if not correct them and update Executive Housekeeper accordingly.
• Be responsible for filing and keeping all uniform request forms in a proper file according to Department Heading
• Record all in / out transactions in log book
• To keep the tailoring station neat and tidy with all requirements.
• Record all linen that need to be condemned
• Co-ordinate with Human Resource Department to get the new arrival and updates for preparing the uniforms.
• Conduct all quarterly and yearly linen inventory
• Ensure that the linen & uniform rooms are locked after at end of shift
• Inform Executive Housekeeper or Department in charge for any guest complaints or employees uniform complaints
• Ensure that all linen and uniforms are in good condition as required by the Hotel.
• To maintain a record for uniforms and linen
• Ensure all guest laundries are taken care well and deliver according to guest specification
• Check and sort for defects and torn linen and uniform for repair.
• Keep all equipment’s and the linen & uniform area are clean after work each day.
• Coordinate with other departments of the hotel such as Food & Beverage Service, Food & Beverage Production for pre planning of linen stock.

Qualifications

• Previous experience as a Tailor 
• Diploma in Housekeeping & Laundry Operations or related field
• Previous experience in a 5 star Hotel.

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Job Description

• Consistently offer professional, friendly and engaging service. 
• Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. 
• Conduct regular inspections of all guest rooms / Public Areas. 
• Identify training needs and train all Supervisors and Colleagues as required. 
• Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through. 
• Address all guest concerns and react quickly, logging and notifying proper departments accordingly. 
• Balance operational, administrative and Colleague needs.
• Follow departmental policies and procedures. 
• Report necessary maintenance items. 
• Follow all safety and sanitation policies. 
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 
• Follows all policies and procedures ascertained by the hotel. 
• Attend meetings and training sessions as required.
• Any additional duties assigned.

Qualifications

• Diploma or Degree preferably in hospitality or related field.
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
• Experience in luxury hotel / resort environment.
• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leads to constantly improve the guest service experience.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible and able to embrace and responds to change effectively.

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Job Description

• Coordinate with housekeeping staff to optimize workflow and task delegation.
• Serve as the bridge between housekeeping, front office, and other key departments.
• Assist in crafting and managing staff schedules to meet operational demands efficiently.
• Support the Housekeeping Manager in task prioritization and distribution.
• Maintain vigilance over cleanliness standards, conducting regular inspections to uphold our reputation for excellence.
• Address guest requests and concerns promptly, ensuring swift resolution in collaboration with the team.
• Manage inventory of cleaning supplies and amenities, coordinating replenishment as needed.
• Generate insightful reports on housekeeping activities and performance to drive continuous improvement.
• Maintain meticulous documentation of housekeeping-related tasks and activities.
• Uphold safety protocols and ensure compliance with health regulations at all times.
• Promptly report and address any safety concerns that arise.
• Manage incoming calls with professionalism and efficiency.
• Assign rooms and tasks to team members, ensuring smooth operations.
• Enforce security procedures when issuing keys.
• Handle lost and found property according to established policies.
• Provide prompt assistance to guest inquiries and requests.
• Keep team members updated on relevant guest information and maintain accurate guest profiles.
• Fulfill administrative and IT duties as required.
• Report maintenance issues promptly and accurately.
• Foster seamless communication with other departments to enhance efficiency.
• Regularly update systems to optimize room availability.
• Execute additional tasks as assigned by the Housekeeping Manager.

Qualifications

• Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
• Exceptional and refined communication abilities, inspiring and empowering team members to achieve excellence.
• Expertise in housekeeping operations, including advanced cleaning techniques, meticulous inventory management, and stringent quality assurance protocols.
• Ability to thrive in a dynamic, fast-paced environment while upholding exacting standards of luxury hospitality.
• Familiarity with sustainability practices in housekeeping is advantageous, reflecting a commitment to environmental stewardship and progressive luxury service standards.