Open Roles at Tana

Position overview

• As a Talent Management Specialist, you will own the performance and development of early-career and mid-level talent placed with Tana’s partners. You’ll combine coaching, performance management and progress tracking to ensure talent is successful in their roles and continuously improving. Most importantly, you’ll balance empathy with accountability, ensuring talent is both supported and held to high standards.
• This people-focused role is ideal for someone detail-oriented and passionate about empowering emerging young tech, data and business professionals. You’ll have ownership of real business outcomes, be exposed to global clients and work in a fast-paced and exciting environment with smart people and incredible talent.

Responsibilities

• Talent coaching and support: Provide ongoing coaching and support to early-career talent through regular 1:1s, helping them navigate workplace dynamics, strengthen professional habits, and build confidence. This means a lot of time on calls with talent!
• Performance management and intervention: Monitor talent progress and performance to identify early signs of challenges, support performance improvement plans, and help reinforce both technical and professional competencies through feedback. This will include navigating challenging situations and sometimes having difficult conversations.
• Tracking and insights: Maintain and update internal talent databases and trackers to ensure accurate, up-to-date records of performance, engagement, and development. Share regular and ad hoc updates with internal teams to inform decision-making and strengthen client relationships.
• Cross-functional collaboration: Work closely with Client Success, Operations and Leadership to ensure talent support is cohesive, consistent, and aligned with company strategy and priorities.

Requirements

• 2-4 years of experience in coaching, mentorship and/or team management, gained through people management or team leadership experience, HR roles or similar.
• Proficient with organisational and process tools like Notion, CRMs, or HRIS/ATS systems.
• Uses AI tools to improve efficiency, documentation, and insight generation in day-to-day work.
• Passionate about supporting early-career and junior professionals.
• Comfortable managing small projects, including timelines, documentation, and follow-ups.
• Strong interpersonal skills, with the ability to build trust quickly and navigate sensitive or high-stakes conversations.
• Ability to apply business acumen and strategic thinking to talent management problems and understand implications for Tana.
• Experience working in remote-first teams and coordinating across time zones.
• Nice to have: experience working in a startup or tech environment.

Location

• This is a hybrid position based in Nairobi, Kenya, with a minimum of 3 days in the office.

go to method of application »

Position overview

• We are hiring for a global enterprise software company that develops solutions for managing and automating complex network security environments. Their platform is used by large, distributed organizations to secure hybrid infrastructure, automate policy changes, and maintain compliance across cloud and on-premise networks.
• Our client is seeking an experienced Technical Account Manager / Solution Engineers. In this role, you will serve as the primary technical advisor for enterprise accounts, ensuring customers successfully deploy, use, and derive meaningful value from the company's network security solutions.
• This position requires a combination of deep technical expertise, strong communication skills, and the ability to proactively guide customers through complex technical environments.

Responsibilities

• Client Engagement & Adoption: Drive product adoption across accounts by guiding best-practice usage, partnering with Sales on retention/upsell opportunities, and reporting value through engagement metrics.
• Technical Expertise & Deployment Support: Lead customers through onboarding and technical deployment, ensuring optimal configuration and measuring product adoption through clear KPIs.
• Customer Support & Issue Resolution: Resolve early technical issues, proactively address usage risks, and track satisfaction and support outcomes through structured metrics.
• Cross-functional Collaboration: Work with R&D and product teams to advocate for customer needs, share best practices, and contribute to shared KPIs that improve adoption and overall client value.

Requirements

• Relevant degree (Computer Science, Information Security, Business, or related field) or equivalent hands-on experience.
• 3+ years of full-time professional experience in a customer-facing pre-sales, customer success or account management role, ideally within the cybersecurity or network security domain.
• Strong knowledge of network security, firewall management, cloud security concepts, and security policy management.
• Hands-on experience configuring/administering firewalls (e.g., Cisco, Palo Alto Networks, Check Point, Juniper, Fortinet).
• Previous experience in a customer-facing, technical lead role with an emphasis on product adoption.
• Excellent written and verbal communication, with good presentation & negotiation skills
• Strong organizational, project management, analytical, and problem-solving skills.
• Proactive, customer-centric mindset with the ability to influence stakeholders and drive adoption.
• Ability to thrive in fast-paced, highly technical, client-facing environments.
• Nice to have: Networking certifications such as Cisco CCNA or CCNP.

Location & Working Hours

• This is a fully remote position, but all applicants must be based in Kenya and be Kenyan citizens. Working hours will be 9:00 a.m to 06:00 p.m EAT.

go to method of application »

Position Overview:

• Join a leading global cybersecurity company helping enterprises automate security operations, improve visibility across complex environments, and manage network security at scale.
• This is a highly hands-on, customer-facing engineering role combining deployment, technical consulting, troubleshooting, and solution delivery. You'll work directly with enterprise customers across cloud and on-premise environments, helping them successfully evaluate, deploy, and adopt industry-leading security software.
• The role is ideal for someone with a strong network security foundation who enjoys both technical problem-solving and working directly with customers. You'll gain exposure to real-world enterprise security environments, collaborate with global engineering and product teams, and develop expertise across networking, firewalls, cloud infrastructure, and security operations.

Responsibilities:

• Install and configure network security software for proof-of-concept and customer deployments.
• Support customer implementations across cloud and on-premise environments.
• Manage and maintain demo environments to ensure they remain stable, up to date, and aligned with current product capabilities.
• Lead technical onboarding activities and guide customers through setup and early product adoption.
• Participate in remote customer calls to understand technical requirements, advise on deployment approaches, and troubleshoot issues.
• Investigate and resolve technical problems through debugging, log analysis, and collaboration with internal teams.
• Work closely with Sales, Product Management, Delivery, and Engineering teams to ensure successful customer outcomes.

Requirements:

• 2+ years of hands-on experience managing networks, with a focus on network security.
• Professional experience in a customer-facing sales, customer success or account management role, working directly with customers or clients.
• Strong understanding of networking fundamentals, including: TCP/IP, HTTP/HTTPS, Browser-server communication, Routing and firewall concepts, Security policies.
• Hands-on experience working with firewall technologies and security policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point.
• CCNA or equivalent networking/security certification strongly preferred (e.g. CompTIA Network+, CompTIA Security+, Huawei HCIA, Juniper JNCIA, or similar).
• Ability to learn quickly, take initiative, and manage technical discussions professionally.

Nice to haves:

• Linux experience (e.g., able to spin up and configure a Linux server from scratch, set date/time and networking, install and manage packages, do basic disk configuration and administration)
• Experience with at least one cloud platform (AWS, Azure, or GCP)
• Familiarity with Docker and Kubernetes fundamentals
• Experience with Python/bash scripting
• Familiarity with REST APIs and GraphQL