Telesales Officer at Transwide Pharmaceuticals Ltd

KEY COMPETENCIES

• Excellent telephone sales, customer service and relationship management skills.
• Strong product knowledge, particularly pharmaceutical products and their applications.
• Ability to generate sales leads, follow up on prospects and convert inquiries into sales.
• Good communication, negotiation and persuasion skills.
• Ability to manage customer accounts, process orders and follow up on payments.
• Strong knowledge of sales targets, reporting and performance monitoring.
• Ability to handle customer complaints and provide timely solutions.
• Good coordination with the sales, dispatch and distribution teams.
• High level of accuracy, integrity and professionalism when handling pharmaceutical product information.

QUALIFICATIONS

• Diploma or Certificate in Sales and Marketing, Business Administration, Pharmacy-related studies or an equivalent qualification.
• At least 2 years' experience in telesales, preferably within a pharmaceutical company.
• Experience in pharmaceutical product promotion, order processing and customer follow-ups.
• Proficiency in Microsoft Office, CRM systems and sales reporting tools.
• Good understanding of pharmaceutical sales practices and customer confidentiality.
• Previous experience working in Rongai is an added advantage

PERSONAL ATTRIBUTES

• Self-motivated and target-oriented.
• Persuasive, confident and customer-focused.
• Organised with good time-management skills.
• Able to work independently and within a team.
• Results-driven with a strong sense of accountability.