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  • Posted: Jul 5, 2024
    Deadline: Jul 11, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
    Read more about this company


    Head of Strategy

    Job Summary

    Provide complex advice and support in facilitating long term strategy development.

    Job Description

    Responsible for developing and executing of Absa Kenya’s Strategy aimed at seeing the bank navigate an optimal strategic path. The role holder will engage key stakeholders to develop bank-wide 5-year strategy, support its execution and monitoring.

    Key Accountabilities.

    Country strategy leadership (50%)

    • Develop the banks medium to long-term organic and inorganic corporate strategy.
    • Lead strategic planning to ensure the strategy articulation is converted into an execution plan.
    • Collaborate with all relevant stakeholders in the strategy making process.
    • Track the execution of the Bank’s strategy with key milestones use as a refresh point for the strategy.
    • Stay abreast of industry trends and role players and ensure that Absa is well positioned to provide competitive and industry leading services.
    • Lead business units in building bottom-up strategies to ensure convergence to the overall bank strategy.
    • Proactively manage the working relationship with the business heads who have a vested interest in the optimisation and growth of the business.
    • Act as subject matter expertise on country strategic landscape to senior leadership.
    • Working closely with the country Chief Financial Officer in developing the financial strategy to ensure the corporate strategy is grounded into an optimized financial plan.

    Strategy execution (30%)

    Responsible for managing the transformation workstreams, which is the Strategy execution vehicle, to deliver, among others the following strategically important projects:

    • Organization agility and culture
    • Developing bank-wide payment business
    • Deliver the firm through ecosystems.
    • Deploy enablers to drive 10X (growing active customer numbers)
    • Strengthen liability franchise.
    • Repositioning the Islamic banking business to a leading position
    • Other future projects as guided by the country leadership.

    Strategic change (10%)

    • Provide expertise, support and guidance on complex and key strategic change matters, ensuring alignment with business strategy.
    • Ensure the design, implementation and maintenance of strategic change frameworks and standards against global best practice standards.
    • Oversee strategic change and efficiency programmes as senior specialist and provide guidance and advice where required.

    Risk governance and control environment (10%)

    • Ensure understanding of Absa group policies and governance processes, driving compliance as appropriate within own business area.
    • Ensure operational controls are in place and ensuring a robust Key Risk Assessment (KRA) framework.
    • Ensure satisfactory Conformance reviews.
    • Remediation of all internal audit reports in the respective area.
    • Oversee the fulfilment of all required governance activities, including change tracking and reporting.

    Preferred Qualification

    • Bachelor’s degree in finance, Economics or Business-related fields
    • Master’s in business administration or finance
    • Accounting qualification (Certified Public Accountant (k), Associated Chartered Certified Accountant and/or ACA)
    • Certification, qualification or experience in investment banking and corporate finance is an added advantage.

    Preferred experience

    • At least 10 years’ experience in strategy, finance, investment banking and/or treasury; comprising a minimum of 5 years senior management level in a large corporate preferably a Bank.
    • Experience working in local and international financial markets.
    • Credibility with senior leadership as primary customers and ability to balance and achieve on-time delivery against competing demands.
    • Excellent relationship, influencing and persuasive skills willing to challenge and be seen as a business player.

    Knowledge & Skills

    • Knowledge of Strategic Management principles and approaches
    • Knowledge of Corporate Finance principles and approaches
    • Knowledge of Financial Management principles and practices 
    • Knowledge of Product Management Principles and Practices
    • Understanding the corporate and investment banking business model
    • Analytical Skills
    • Stakeholder Management Skills

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    La Riba Relationship Manager

    Job Summary

    • To Manager and sustain relationship of La Riba Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    • The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
    • The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

    Job Description

    Key accountabilities/Deliverables/Outcomes

    Accountability: Sales and Service: - 70%

    • Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    • Consult customer owners/managers on financial/credit issues and general business practice/ideas.
    • Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
    • Deal with, and find resolutions for, customer complaints.
    • Determine the appropriate La Riba products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
    • Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
    • Monitor and ensure adherence to risk service standards.

    Accountability: Business Management: - 30%

    • Research, create and follow up on a La Riba target list for potential new business.
    • Identify priority La Riba customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
    • Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with La Riba team,SME Credit & Product specialists)
    • Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
    • Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
    • Adhere to procedures and guidelines within the BB RMCD.

    Role/person specification


    • Business degree


    • 5 years’ experience in sales and 3 years in relationship management

    Knowledge and Skills

    Knowledge of the bank’s products, services and policies required to undertake the role:

    • The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
    • For Complex La Riba products and concepts, a good knowledge will be required sufficient to:-
      • Recognize the changing needs of the customer.
      • Identify La Riba products/service that best satisfies customer need.
      • Introduce the product/service.
      • Co-ordinate the introduction of the relevant Group product specialist.
      • Deal with customers directly as required.
    • A good knowledge of the La Riba products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
    • The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.


    Must have good knowledge on: -

    • Business Banking,
    • Islamic Banking knowledge
    • Shariah compliance products
    • Customer relationship management
    • Team management

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    Claims Intern - FAK

    Job Summary

    To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Receiving demand letters from the Third-party insurer where FAK clients are to blame and actioning as per the knock for agreement.
    • Appointment of service providers to handle Third Party recovery matters as per policy and maintenance of a register for such appointments.
    • Responding to advocates correspondence and ensuring up to date information is in each file.
    • Ensure recovery of matters where Third Party are to blame for a loss and update the register.
    • Triannual review of advocate status report and ensuring the files are up to date.
    • Ensuring payments of service providers are raised in good time, authorized and forwarded to Finance Department.
    • Preparing recovery reports & opinions.
    • Approving all recovery debits as per the approval limits
    • Reviewing the external advocates fees to ensure that the fee notes are raised as per remuneration order.
    • Attending court hearing on behalf of the FAK as and when required.
    • Ensure Status Reports from service providers are received as per the guidelines.
    • Prepare monthly reports and any other report that may be requested.


    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Head of Liabilities

    Job Summary

    • Drive a sustainable business model through a robust RBB strategy aligned to the organization’s objectives.
    • Full ownership of the Liabilities Revenue and B P&L and ensuring the business unit delivers to the agreed objectives.
    • To manage the liabilities product range for Retail and Business Banking customers, ensuring the business remains competitive while achieving its stated income targets.
    • To review, recommend and implement new product developments and enhancements to the existing product set.
    • Providing leadership and strategic direction to the Liabilities teams to ensure the team is developed and supported to deliver results.
    • Build relationships with internal service providers including Marketing, Communications, Technology and Operations and ensure that service level agreements are implemented and maintained where appropriate.
    • Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank through a robust controls framework.

    Job Description

    Key accountabilities

    Team Leadership 30%

    • Create and foster a positive, empowering team and work environment with open communication, individual ownership, personal initiative, timely resolution of conflicts and compliance of company standards.
    • Provide thought leadership to the team and drive a culture of transformation and innovation by encouraging knowledge sharing, best practices in product development and new ways of doing things.
    • Embed a high-performance culture with direct reports and their teams by providing regular feedback, coaching to ensure their maximum potential is achieved.
    • Act as an escalation point for all issues emanating from the team.
    • Provide people management support to colleagues within the team across the entire employee life cycle including on-boarding, performance management, discipline, talent management, career development, reward, recognition etc.
    • Drive proactive application of Absa values both personally and throughout the team.

    Product Oversight 30%

    • Ensure Liability Revenue income targets are met for RBB products through leading and evolving the liability product pricing strategy.
    • Stay abreast of industry trends, role players and opportunities and challenges to ensure that the RBB liability business is well positioned to provide competitive and industry leading product and services.
    • Build and maintain effective relationships and networks within the industry forums and use the opportunity to demonstrate thought leadership and share best practices.
    • Identifying opportunities for new product development and enhancements
    • Contribute ideas for alternative RBB product strategies to manage the Liability Book.
    • Continuously review the local basis for customer segmentation and recommend suitable product activity to target and sustain viable and profitable segments in line with the stated RBB strategy in country.
    • Monitor and provide feedback to RBB Management on local competitor product activity and pricing.
    • Interact with the Head of Direct Sales, Proposition Heads and Regional Managers in the Branch network to provide input into sales strategies.
    • Provide direction and input to the Marketing & Corporate Relations (MCR) team during the development of product-specific campaigns.
    • Build relationships with internal service providers and stakeholders including Marketing & Corporate Relations (MCR) and Operations & Technology etc. and ensure that service level agreements are implemented and maintained where appropriate.
    • Proactively contribute to the digitization agenda and relevant transformation initiatives

    Drive Business Performance 30%

    • Provide clear direction to the liabilities team on the RBB objectives, translating and prioritizing into business performance measures at team and individual level.
    • Agree targets and take accountability for the overall achievement of performance objectives for the team in terms of:
      • Brand, product, and business proposition
      • Customer experience
      • Cost performance
      • Product risk and rigour management
      • Budget accountability
    • For areas managed by this role, implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.

    Governance Control 10%

    • Review monthly tariff reports prepared by the Product Managers with particular focus on errors and deviations. Ensure action plans are implemented to address such issues.
    • Review notices for submission to local government, regulators, and customers prior to their distribution.
    • Liaise with the COO areas on any major processing issues directly linked with the product design or the channels through which the products are distributed.
    • Ensure that the team complies with all Absa policies and procedures.
    • Ensure that team members abide by required project governance standards for implementation of new products or launch of new distribution channels.

    Role/person specification


    • First business degree in commerce or banking
    • MBA is an added advantage.
    • Project Management qualification


    • At least 10 years’ experience in sales or product development in a Retail Banking environment.
    • 5 years’ people management experience
    • P & L Management

    Knowledge and Skills

    • A comprehensive knowledge of Absa RBB products and systems that support them.
    • A detailed understanding of product offerings in the wider financial services industry.
    • Demonstrate an understanding of global trends in banking and financial services including emerging developments in fintech and digital transformation of financial services.
    • Detailed knowledge of Absa RBB strategy and policies.
    • Detailed knowledge of consumer behavior, marketing techniques and evolving trends.
    • An understanding of customer segmentation theory and practice.
    • A detailed understanding of local industry advisory, regulatory, and professional bodies.
    • A good understanding of legislation related to financial services and channel delivery.

    Technical Competencies

    • P & L Management
    • Project Management Skills
    • Assets & Liability Management
    • Strong Analytical & numerical Skills
    • Business case development
    • Product design and development
    • Risk Management

    Behavioral Competencies

    • Stakeholder management and influencing
    • People Management Skills
    • Collaboration
    • Leading change

    Cognitive Competencies

    • Independent judgment & discretion
    • Entrepreneurial and commercial thinking

    Method of Application

    Use the link(s) below to apply on company website.


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