Vacancies at Accor

Job Responsibilities

• Perform security patrols, rounds, visits of specific areas, screening and surveillance
• Ensure maximum Security & Safety coverages for guests, employees and hotel at all times Fully knowledge on Departmental and operational policies and procedures. Accountable for subordinates’ duty assignment and work schedules. Accountable for subordinate full compliance to work ethic, high standard and proper conduct.
• Responsible for the proper training and coaching and the appropriate motivating and counseling of subordinate.
• Responsible for initiating investigation, carry out follow up and putting up the appropriate reports on any security, safety and fire safety related occurrence and complaint.
• Report, follow up, resolve and keep Security Manager or his deputy posted on any discrepancies, deviation of work standards, policies and procedures.
• Exemplary in conduct and deportment for subordinate to emulate.
• Carry out departmental administrative functions and duties
• Ensure all Security Equipment are in working order and report any defect. (CCTV Surveillance System, Fire Alarm System, Master keys & VingCard System, Lift Supervisory Panel check etc)
• Attend hotel operation briefing in the absence of Security Manager.
• Conduct daily security operation briefing.
• Check all equipment’s, tools and operating system.
• Schedule and assign subordinates for security patrols, round and visits of specific areas.
• Report all activities that are detrimental to the Department and Hotel that are able to endanger life or property and go against the Hotel policy and procedures.
• Verify and register particulars of colleagues, contractors, service agents, vendors and visitors coming in and out of the Hotel.
• Communicate and follow up all security request, messages, complaint and calls.
• Update reports, registers, files and carry out administrative duties as instructed.
• Night room checks and Keys Audit.
• To complete preliminary investigation report of security related cases occurred during the tour of duty.
• To brief and update Security Manager or his deputy on all incident or matters arise during operation.
• Check, update and follow up all matter related to Workplace Safety and Health.
• Participate in Fire Alarm Emergency Response Drill
• Update subordinates on their appraisals report, provide counseling, guidance and motivation as appropriate.
• Conduct appropriate OJT training for team member as to execute the daily operation.
• Is a team player and helps other hotel departments when operation requires it.

Qualifications

• Diploma/ certificate in Criminology or any other related field.
• Security Licence Certification(s)
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

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Job Description

• Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.
• Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.
• Maintain a high level of controlling details within the guest areas.
• Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
• Prepare the annual capital and operating budgets for the Department.
• Ensure that all potential and real Hazards are reported immediately and rectified.
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
• Assist in safety and emergency training for all employees.
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
• Perform other duties as directed by the Security Manger.

Qualifications

• Degre/Bachelor of Arts in Criminology
• Certificates in CPR, First Aid Management and Basic Fire Fighting
• Minimum 3 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language