Vacancies at Africa AI

Responsibilities:

• Analyze taskers’ work output against guidelines/standards and providing feedback
• Coaching taskers and helping them improve on their weaknesses
• Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching
• Compiling and sending daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders
• Collaborating with Operations to ensure that best standards are revised and updated where need be
• Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings
• Maintaining an up-to-date record of individual taskers’ quality performance for use in performance reviews

Requirements:

• Great attention to detail 
• Excellent communication and feedback skills
• Planning and organization skills
• Strong interpersonal skills
• Reporting and analysis skills
• Conflict prevention and resolution skills

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Responsibilities:

• Manage overall performance and governance of the Statements of Work 
• Manage the day-to-day operations in accordance with the requirements and SLAs set out in this SOW
• Prompt identification and resolution of service delivery issues including implementation of preventative measures
• Flag and escalate business risks timely to the client
• Transition management during the setup phases or expansion phases
• Establish the vendor infrastructure necessary to perform the services, including all technology, financial, human resources, security, facilities, and communication resources.
• Install all Service delivery processes and Service Level reporting mechanisms
• Provide exceptional  mentorship and career development to your team to achieve low attrition levels and high employee engagement
• Drive operations teams to deliver continuous improvement and productivity/quality gains

Requirements:

• Dynamic leader with experience managing large teams across multiple sites in a fast-paced environment 
• Stellar attention to detail 
• Excellent communication and feedback skills
• Reporting and analysis skills
• Conflict prevention and resolution skills
• 4+ years of experience in operations, preferably in the technology industry
• 2+ years of people management experience, including managing leaders, and a strong desire to develop team members
• Bachelor’s degree, or equivalent

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Responsibilities

• Manage overall performance and governance of the Statements of Work
• Manage the day-to-day operations in accordance with the requirements and SLAs set out in this SOW
• Prompt identification and resolution of service delivery issues including implementation of preventative measures
• Flag and escalate business risks timely to the client
• Transition management during the setup phases or expansion phases
• Establish the vendor infrastructure necessary to perform the services, including all technology, financial, human resources, security, facilities, and communication resources.
• Install all Service delivery processes and Service Level reporting mechanisms
• Provide exceptional mentorship and career development to your team to achieve low attrition levels and high employee engagement
• Drive operations teams to deliver continuous improvement and productivity/quality gains

Requirements

• Dynamic leader with experience managing large teams across multiple sites in a fast-paced environment
• Stellar attention to detail
• Excellent communication and feedback skills
• Reporting and analysis skills
• Conflict prevention and resolution skills
• 4+ years of experience in operations, preferably in the technology industry
• 2+ years of people management experience, including managing leaders, and a strong desire to develop team members
• Bachelor’s degree, or equivalent.

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Responsibilities:

• Oversee the financial strategic planning of the company by evaluating its performance and potential risks.
• Develop a data warehouse and automate KPI’s across business to improve efficiency and effectiveness.
• Perform regular financial analysis, develop budgets, and conduct variance analysis.
• Lead DFID and Challenge Fund grants, reporting and program management
• Monitor and track personnel and payroll data to provide relevant management information.
• Recognize patterns in company spending, revenue, and recommend solutions to any problem areas.
• Improve efficiency by eliminating unnecessary reporting and implementing new streamline controls and reporting for AP/AR and payroll.
• Design and implement oversight tools that enable departments to reconcile charge processing to schedules and monitor daily productivity. 
• Develop full suite of financial and cost accounting procedures to ensure timely and accurate reporting of information to operations and owners.
• Create and implement automated accounts payable process and procedures resulting in a more efficient, accurate and timely product delivery system.

Requirements:

• Bachelor’s degree in accounting, finance, or relevant field.
• A minimum of 5 years experience in financial management.
• In-depth knowledge of accounting software, corporate principals, and financial analysis.
• Excellent communication and interpersonal abilities.
• An analytical mind with good organizational skills.
• Outstanding leadership skills.
• Ability to think independently and motivated.
• Experience at an early stage tech startup or proven track record operating in the earliest stages of a company.

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About the Role:

• Thrive in a fast-paced startup environment with ambiguity
• Strong passion to upskill underserved workers and provide more opportunities to communities in emerging markets in Africa
• Entrepreneurial drive to build a team from the ground up
• Working closely with development and delivery teams to ensure high quality onboarding, training, and upskilling of workers

While your responsibilities will vary depending on the priorities for a particular quarter, here is a sampling of what they will include

Responsibilities include:

• Be a critical part of the leadership team & strategic decision making
• Lead strategy and execution for learning and development for the entire organization
• Improving and overseeing processes for worker onboarding, training, and upskilling
• Ownership of LMS, including selection of LMS platform, content creation, internal roll-out and upkeep
• Create new strategic initiatives to further develop our workforce and the underserved communities we operate in
• Build out delivery team capabilities and optimize new workstreams
• Spearhead grant partnerships and expansion into new geographies
• Vetting and onboarding new sites and distributor partners for new regions