Vacancies at Aga Khan University Hospital

Job Purpose:

Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff, and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.

Responsibilities:

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk by clocking in and out in the HR time management software.
• Beware of the down time and data protection procedure in the event of a system failure.
• As a cashier, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system, update data and records in the computer system.
• Admission of patients and collection of IP deposits as per the laid down guidelines.
• Account for and balance all monies collected from patients on a daily basis and deposit the money to main hospital Automated Banking Machine at the end of a work shift.
• Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• Ensure the Pre-Authorizations are duly completed by the Physicians and sent to corporations for approval within 24hours.
• Liaise with patient services supervisor, manager and patient’s insurance company regarding any uncertain approval of such cases.
• Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
• Verify that all benefits for corporate employees are billed as per existing entitlement guidelines.
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care.
• Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care.
• Re-confirm/ update contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on a timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
• Escalate any difficult/challenges faced in the cause of the operations to the Duty Supervisor/ Manager promptly for assistance.
• Any other duties as may be assigned from time to time.

Requirements

• Diploma in Front Office Administration/ Business Administration or equivalent.
• At least 3 months’ work experience from the hospitality industry
• Excellent Customer Service & people skills
• Ability to multi-task & detail oriented
• Good communication & interpersonal skills
• Attention to detail and good problem solving skills
• Ability to deal with the public
• Culture sensitive individual
• Good planer & results oriented,
• High integrity. 
• Good grooming and self-presentation

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Responsibilities:

• Complete assessment and re-assessment of patients to identify their care needs
• Develop written care plans based on patients changing needs, monitor and evaluate effectiveness of interventions
• Initiate cardiac monitoring both room and central, be able to interpret monitor trends and communicate critical changes to the physician and Nurse manager
• Carry out other hemodynamic monitoring to include CVP, ICP, neurological and fluid status; lab, radiological and ABG evaluations
• Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive and timely manner
• Prepare for and assist the physician in emergency procedures necessary for prompt control of patient’s condition e.g. intubation, insertion of invasive lines and drains
• Initiates mechanical ventilation (invasive and non-invasive) based on physician orders
• Assess patient’s readiness for weaning and implement the weaning and extubation protocols
• Maintain adequate airway management to include oxygen therapy, nebulization and suctioning
• Perform pain assessment and initiate analgesia as per protocol
• Be able to perform hemodialysis as instructed, care for patient undergoing hemodialysis and disconnect patient from the Hemodialysis upon completion of the therapy
• Accurately administer all medication as per the treatment order sheet. Particular attention is drawn to inotropic support: dilution, calculation and infusion
• Identify patient and family education needs and implement appropriate teaching 
• Be able to commence enteral feeds as prescribed, assess absorption and elimination and give feedback as appropriate
• Be able to recognize a patient in a pre- arrest or arrest states, and to activate Emergency Response Team and actively participate in the resuscitation of the patient
• Provide safe environment for patients through adherence to infection control practices and other safety policies, and perform timely safety checks on beds, IV pumps, oxygen source, ventilators and cardiac monitors. 
• Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of ward stock drugs and consumables
• Care for equipment through proper cleaning, storage, per shift check of the inventory and timely reporting and follow up of nonfunctional equipment to the nurse manager
• Participate in unit based nursing education, quality improvement (QI) projects, clinical care program certification (CCPC), audits, spot checks and skill checks
• Participate in orientation of new staff and provide mentorship to junior nurses and students
• Participate in unit based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks
•   Assist in other related Critical Care Units in time of low census
•   Any other assignment that is deemed appropriate for this level.

Requirements:

• Higher Diploma in Critical Care Nursing from a recognized school of nursing or University
• Current licensure with the Nursing Council of Kenya
• Advanced Cardiac Life Support (ACLS)
• Demonstrate evidence based knowledge of current practices in Critical Care nursing

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Role Summary

To coordinate and oversee all research activities for the project “The African Climate-Care Nexus Research Hub – valuing diverse forms of care work in Africa for sustainable and equitable economies” with a primary focus on activities based in Kilifi County, Kenya and linkages with regional hub partners. The position exists to ensure high-quality research coordination, stakeholder engagement, hub development, and compliance with institutional and ethical requirements, thereby contributing to Aga Khan University’s mission of generating evidence that informs policy, strengthens capacity, and advances equitable and sustainable development.

Key Responsibilities

Project Coordination and Implementation

• Develop and track detailed work plans, timelines, and deliverables aligned with the approved project proposal.
• Coordinate activities across AKU, consortium partners, advisory group members, and external collaborators.
• Hub Development and Stakeholder Engagement Support stakeholder mapping across Kenya and the wider southern African region to identify key care–climate actors and policy entry points.
• Coordinate meetings, consultations, and policy dialogues with government, community-based organisations, and research partners.
• Support development and maintenance of the regional hub website and knowledge-sharing platforms.

Research Coordination and Data Support

• Liaise with HDSS teams to support data access processes, documentation, and coordination of research activities.
• Support data preparation workflows, including documentation and coordination of climate-data matching processes.
• Lead qualitative data collection and analysis.
• Coordinate open calls for additional research partners and case studies.
• Ethics and Compliance  Support preparation, submission, and renewal of ethical and NACOSTI approvals in line with AKU, national, and partner requirements.
• Ensure adherence to data protection, confidentiality, and responsible research practices.

Monitoring, Reporting and Coordination        

• Prepare periodic technical progress reports, meeting notes, and documentation for internal and external stakeholders.
• Support compilation of donor reports and evidence summaries.

Capacity Building and Training Support        

• Support organisation of training sessions, research seminars, and peer-learning activities hosted through the hub.
• Coordinate student and early-career researcher involvement where applicable.

Scientific and Knowledge Translation Support          

• Contribute to literature reviews, synthesis of findings, and preparation of briefs, presentations, and manuscripts.
• Support translation of research outputs for policy and non-academic audiences.

Other assigned duties

• Undertake additional coordination and administrative duties as assigned by the Principal Investigator or study leadership, including flexibility to engage across time zones and undertake travel where required.

Required Qualifications

• Bachelor’s degree in public health, Population Health, Epidemiology, Development Studies, Sociology, Medical Antrolology, Environmental Studies, Gender Studies, Economics, or related field.
• Training in research ethics and/or project management is desirable.

Relevant Experience

• Minimum of 3–5 years’ experience coordinating research or development projects, preferably multi-partner or interdisciplinary initiatives.
• Experience supporting data-driven research projects and working with research teams or surveillance platforms.
• Demonstrated experience in stakeholder engagement, reporting, and coordination of workshops or convenings.
• Demonstrated experience in undertaking field qualitative research and transcription.
• Familiarity with gender, care, climate change, or development research is an added advantage.

Personal Characteristics & Behaviours

• Strong organisational, coordination, and time-management skills.
• Excellent written and verbal communication abilities.
• High level of integrity, attention to detail, and professionalism.
• Ability to work independently and collaboratively in multidisciplinary and multicultural teams.
• Commitment to ethical research and meaningful community engagement