Vacancies at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Design, develop, test, deliver, maintain and improve software solutions in the organization to meet the needs of the business and its users.
• Optimize user experience and workflows in user-facing software solutions.
• Write and test code for product or system development to ensure high quality solutions for the business and users.
• Engage in code reviews to provide and receive feedback with other developers to ensure best practices.
• Contribute to existing knowledge resources including code documentation.
• Track and resolve issues with software solutions to ensure consistent quality.
• Collaborate with cross-functional teams including designers, product and platform owners to deliver high-quality solutions.
• Design and implement RESTful APIs and micro-services. 
• Integrate third-party APIs and services to enhance functionality.
• Integrate and work with cloud services on AWS (e.g., Lambda, S3, RDS, DynamoDB). 
• Provide innovative solutions to complex business problems.

ACADEMIC QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Engineering or related field (or equivalent work experience)
• Cloud Certification will be an added advantage.

JOB SKILLS AND REQUIREMENTS

• Ability to work collaboratively in a team environment 
• Real passion for development and a demonstrated appetite for continual learning 
• Appreciation for pair programming 
• Team-player who is positive, proactive, and a motivated self-starter 
• Great communication skills 
• Excellent written and verbal communication skills 
• Strong analytical and problem-solving skills 

PROFESSIONAL QUALIFICATIONS

• A certification in AI for Business, Agentic AI, Generative AI for Developers or equivalent will be an added advantage.

EXPERIENCE

• 3 or more years working in a software engineering team.
• 2 or more years’ experience with using backend technologies in a microservice environment.
• 1 or more-year experience of building frontend applications.
• Familiarity with No code and Low code development frameworks.
• Working knowledge of Java, Kotlin, Node, Python programming languages.
• Working knowledge of version control systems (eg Git) and CI/CD pipeline.
• Knowledge of database systems (relational and/or NoSQL). 
• Familiarity with AI Assisted development.

go to method of application »

KEY PRIMARY RESPONSIBILITIES

• Serve as the first point of contact for clients, addressing all service and product inquiries via phone, email, and in-person interactions, aiming for first-contact resolution whenever possible.
• Collaborate with internal teams to resolve client queries, complaints and escalations, providing accurate and timely solutions.
• Maintain organized and up-to-date documentation of all client interactions, transactions, and correspondence.
• Manage workflow to meet client timelines, including processing orders, forms, applications, and other service requests.
• Handle and resolve client complaints within established turnaround times (TATs), ensuring follow-up, root cause and corrective action before closure.
• Oversee ticket management to ensure all client issues are tracked and addressed within agreed service level agreements and timelines.
• Uphold service excellence standards at the front office, promoting a professional and welcoming client experience.
• Execute assigned projects and initiatives, contributing to team and organizational goals.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Marketing or any other relevant course

JOB SKILLS AND REQUIREMENTS

• Interpersonal skills
• Communication skills
• Listening skills
• Problem analysis/solving skills
• Attention to detail and accuracy
• Knowledge of product
• Time management skills
• Adaptability, initiative and stress tolerance.

PROFESSIONAL QUALIFICATIONS

• ACII / Diploma in Insurance will be an added advantage

EXPERIENCE

• At least 1 year of relevant work experience in a Customer Experience role