Vacancies at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Secure new health business directly and through intermediaries as per set targets 
• Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients
• Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
• Timely submission of quotations and tenders
• Complying with statutory, regulatory and internal control processes at the business units
• Risk acceptance as per the set guidelines
• Prepare weekly sales reports as required against the projected target
• Familiarize with the current market conditions and trends
• Advise cover terms to underwriting to enable timely and proper underwriting, set up and claims processing
• Maintain excellent customer service with intermediaries and clients
• Cross-selling & upselling responsibility

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Teamwork skills
• Interpersonal and Communication skills
• Analytical skills
• Excellent sales and marketing skills
• Knowledge of health insurance products, concepts and procedures

PROFESSIONAL QUALIFICATIONS

• Progress towards Diploma in Insurance ACII/ Diploma in Insurance

EXPERIENCE

• At least 5 years relevant experience 

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KEY PRIMARY RESPONSIBILITIES

• Reviewing and issuingpre authorization;
• Handling the 24hour call center (cell phones /office lines) and responding to clients queries as they arise;
• Interacting with clients, brokers, clinicians, APA relationship officers and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy;
• Conducting hospital visits to assess patient’s care throughout continuum of care for diagnosis/procedures as well as maintaining the client’s /provider relationship;
• Reporting adverse occurrences relating to clients management, policy with appropriate action to ensure compliance with quality patient care;
• Coordinating step down management and referrals for all clients with chronic diseases; 
• Participating in health talks/wellness camps and service meetings;
• Participating in company CSR and brand building activities in liaison with other departments.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant degree

JOB SKILLS AND REQUIREMENTS

• Leadership skills 
• Interpersonal and  Communication skills
• Analytical skills

PROFESSIONAL QUALIFICATIONS

• Relevant professional qualification

EXPERIENCE

• At least 4 years relevant experience 

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KEY PRIMARY RESPONSIBILITIES

• Reviewing and issuing  pre-authorization;
• Handling the 24-hour call centre (cell phones /office lines) and responding to clients' queries as they arise;
• Interacting with clients, brokers, clinicians, APA relationship officers, and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy;
• Conducting hospital visits to assess patient’s care throughout the continuum of care for diagnosis/procedures as well as maintaining the client’s /provider relationship;
• Reporting adverse occurrences relating to clients’ management, and policy with appropriate action to ensure compliance with quality patient care;
• Coordinating step-down management and referrals for all clients with chronic diseases; 
• Participating in health talks/wellness camps and service meetings;
• Participating in company CSR and brand-building activities in liaison with other departments.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant degree

JOB SKILLS AND REQUIREMENTS

• Leadership skills 
• Interpersonal and  Communication skills
• Analytical skills

PROFESSIONAL QUALIFICATIONS

• Relevant professional qualification

EXPERIENCE

• At least 2 years relevant experience 
   

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KEY PRIMARY RESPONSIBILITIES

• Support and coordinate the chronic disease management program model of care.
• Supporting APA Insurance staff and clients by coordinating wellness initiatives, health talks, e-shots and webinars 
• Post-discharge follow-up for hospitalized/chronic disease patients and coordinating home-based care and enrolment into the program.
• Facilitate a database of statistics and analytics for tracking progress and efficacy of treatments and chronic disease program outcomes.
• Liaise with stakeholders in the coordination of care of clients with chronic diseases and cost management.
• Improve business retention by engaging & communicating disease awareness, health conferences and wellness initiatives.
• Support initiatives in the wellness loyalty programs like gyms.
• Analyse ailment reports for loss-making schemes and offer disease prevention interventions.
• Working with the Corporate Communication Department/IT team to support the online platforms for wellness initiatives.
• Supporting and interacting with clients, brokers and providers as needed, to resolve problems in a manner that is legal, ethical, and consistent with the principles of the policy.
• Participate in member education and training to clients on the various programs in the business.
• Administration and management of the wellness department and lead wellness team meetings.
• Facilitate integration of preventive and promotive services into healthcare provision.
• Any other duties assigned by management.

ACADEMIC QUALIFICATIONS

• Degree or Diploma in Clinical Studies (Nursing/Clinical Medicine) or any other related degree.

JOB SKILLS AND REQUIREMENTS

• Visionary Leadership
• Entrepreneurial Spirit
• Market Awareness
• Customer Focus
• Effective communication
• Continuous Innovation
• Ownership & Commitment
• Team Spirit

PROFESSIONAL QUALIFICATIONS

• A course in Health Education will be an added advantage.
• Basic Understanding of the Concepts of Insurance.
• Proficient in the use of Microsoft Office Suite and Packages.

EXPERIENCE

• At least 3 years’ relevant experience in a similar role.