Wellness Coordinator at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Support and coordinate the chronic disease management program model of care.
• Supporting APA Insurance staff and clients by coordinating wellness initiatives, health talks, e-shots and webinars 
• Post-discharge follow-up for hospitalized/chronic disease patients and coordinating home-based care and enrolment into the program.
• Facilitate a database of statistics and analytics for tracking progress and efficacy of treatments and chronic disease program outcomes.
• Liaise with stakeholders in the coordination of care of clients with chronic diseases and cost management.
• Improve business retention by engaging & communicating disease awareness, health conferences and wellness initiatives.
• Support initiatives in the wellness loyalty programs like gyms.
• Analyse ailment reports for loss-making schemes and offer disease prevention interventions.
• Working with the Corporate Communication Department/IT team to support the online platforms for wellness initiatives.
• Supporting and interacting with clients, brokers and providers as needed, to resolve problems in a manner that is legal, ethical, and consistent with the principles of the policy.
• Participate in member education and training to clients on the various programs in the business.
• Administration and management of the wellness department and lead wellness team meetings.
• Facilitate integration of preventive and promotive services into healthcare provision.
• Any other duties assigned by management.

ACADEMIC QUALIFICATIONS

• Degree or Diploma in Clinical Studies (Nursing/Clinical Medicine) or any other related degree.

JOB SKILLS AND REQUIREMENTS

• Visionary Leadership
• Entrepreneurial Spirit
• Market Awareness
• Customer Focus
• Effective communication
• Continuous Innovation
• Ownership & Commitment
• Team Spirit

PROFESSIONAL QUALIFICATIONS

• A course in Health Education will be an added advantage.
• Basic Understanding of the Concepts of Insurance.
• Proficient in the use of Microsoft Office Suite and Packages.

EXPERIENCE

• At least 3 years’ relevant experience in a similar role.