Vacancies at Artcaffe Coffee and Bakery

Who we are looking for:

• You are a proactive, personable, and natural leader with a strong background in hospitality. You thrive under pressure, inspire your team to excel, and are committed to creating memorable moments for every guest.

Key Responsibilities

• Lead and mentor a team of service staff, ensuring top-notch training, scheduling, and performance management.
• Oversee daily restaurant operations, maintaining seamless service and upholding Artcaffe's high standards.
• Foster a warm, welcoming atmosphere by engaging with guests and resolving concerns professionally.
• Collaborate with the kitchen and management teams to ensure smooth coordination and exceptional dining experiences.
• Assist in inventory management, stock control, and procurement to optimize efficiency.
• Ensure strict compliance with health, safety, and hygiene regulations.
• Support the Restaurant Manager in implementing strategies to drive sales and enhance guest satisfaction.

Qualifications:

• Diploma or degree in Hospitality Management or a related field (preferred).
• At least 2-3 years of supervisory experience in a restaurant, café, or hotel environment.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent communication and problem-solving abilities.
• Familiarity with POS/ERP systems (e.g., Micros) is a plus.
• Flexibility to work shifts, including weekends and holidays.

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Key Responsibilities

• Guest Engagement:
• Ensure a seamless and delightful guest journey-from warm welcome to fond farewell.
• Gather feedback and encourage guests to share their experiences through Google reviews.
• Team Leadership & Influence:
• Lead by example with a strong on-floor presence.
• Motivate, mentor, and coach team members in real time to elevate service standards. Operational Excellence:
• Collaborate with shift managers and kitchen teams for smooth, efficient service.
• Proactively resolve issues during high-volume shifts and special events.
• Sales & Upselling:
• Drive revenue by actively promoting Artcaffé's delicious offerings through upselling.
• Boost sales during peak hours and events.
• Brand Representation & Growth:
• Confidently represent Artcaffé at events, building strong guest relationships.
• Foster loyalty that keeps guests coming back for more!
• Reporting & Insights:
• Submit weekly reports on guest feedback, wins, and team performance.

Qualifications:

• 5+ years in a supervisory role in a high-volume hospitality setting.
• A degree or diploma in F&B or any other related course
• Exceptional communication & interpersonal skills-you love engaging with guests and teams!
• Confident in service recovery, coaching, and driving sales.
• Energetic, sales-driven, and committed to excellence.
• Flexible availability for late nights, weekends, and public holidays.