Vacancies at Avenue Healthcare

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
• Processing admissions and clearing the patient on discharge.
• Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
• Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
• Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• 9.Maintain patient privacy and confidentiality at all times.
• 10.Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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JOB DETAILS

Key Responsibilities

• Meal Preparation, Planning and Service
  • Cooking food according to the given recipes and menus using a range of methods (i.e. baking, braising, frying, roasting or steaming)
  • Ensures that each meal leaving the kitchen is checked for quality, quantity, presentation, correct temperature, served on time and per the patient’s request.
  • Preparing food to meet special dietary requirements e.g. (low calorie, high calorie, diabetic)
  • Serve patient meals and ensure that service is professional, discreet and personalized.
  • e. Ensuring that plates and cutlery are cleared and collected from the wards and offices in good time.
  • Ensuring that food is items are correctly so that wastage is kept to a minimum.
  • Responding quickly to special patient needs (e.g. Post-operative & maternity food requests).
• Cleaning and Infection Control
  • Cleaning food preparation areas and equipment and ensuring that laid out infection control. procedures are followed.
  •  Making sure that the kitchen and its environs are hygienic.
  • Following the "clean as you go" principal
  • Ensuring that the non-daily cleaning schedules are adhered to.
• Personal Hygiene
  • Maintain the highest standards of personal hygiene and dress. Wearing the correct, clean uniform at all times.
  • Ensuring that he / she undergoes food handler’s exams every six months.
• Reporting any breakages, equipment malfunctions and faults to the Head of Catering.
• Maintain client and patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Diploma/Higher Diploma in Food Production/Culinary Arts.
• Not less than 2 years’ experience as a Cook.
• Excellent interpersonal and communication skills.
• Attention to detail.

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Job Objective/Purpose

• The Head of Security is responsible for overseeing the security operations of the hospital, ensuring the safety and security of patients, staff, visitors, and hospital property. 

Key Responsibilities

• Develop, implement, and maintain security policies, procedures, and protocols.
• Conduct regular security risk assessments and audits.
• Oversee the installation and maintenance of security systems, including surveillance cameras, alarms, and access control systems.
• Lead the response to security incidents and emergencies.
• Conduct investigations into security breaches and incidents.
• Develop and implement disaster preparedness plans and protocols.
• Conduct regular disaster drills and simulations to ensure staff readiness.
• Coordinate with local emergency services and disaster response agencies as needed.
• Ensure all staff are trained and familiar with code procedures.
• Oversee the maintenance and inspection of fire safety equipment, including fire alarms, extinguishers, and sprinkler systems.
• Ensure compliance with fire safety regulations and standards.
• Ensure compliance with all relevant laws, regulations, and hospital policies.
• Prepare and present regular reports on security operations and incidents.
• Work closely with hospital administration, clinical staff, and other departments to ensure a secure environment.
• Serve as the primary point of contact for security-related matters.
• Seeks feedback and implements improvements in security practices.
• Prepare and present regular reports on security operations and incidents.
• Maintain accurate records of security activities and incidents.
• Any other duty as assigned by the supervisor in line with the job description 

Person Specification

• Diploma/Higher Diploma/Degree in security management, Criminal Justice, or a related field.
• Certificate in First Aid and Fire Safety Course.
• Current certificate of good conduct.
• Minimum of 5 years of experience in security management, preferably in a healthcare setting. 
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

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Job Objective/Purpose

• The In-charge construction & repairs is responsible for managing all construction, repair, and maintenance activities. This includes overseeing minor repairs, ensuring optimal performance, and managing large construction projects.

Key Responsibilities

• Ensure the safety of the Construction & Repairs team by implementing and enforcing the use of PPE and adherence to Occupational Safety and Health (OSH) standards.
• Perform routine inspections to ensure compliance with all health and safety regulations in construction and maintenance activities.
• Oversee daily maintenance of building systems (backup power systems, laundry, lifts, kitchen, plumbing, electrical, HVAC, carpentry etc) to provide a safe, functional, and aesthetically pleasing environment.
• Develop and manage a preventative maintenance schedule to minimize downtime and ensure optimal performance of all hospital facilities.
• Plan and manage all construction and renovation projects, coordinating with contractors, architects, and internal departments to ensure timely and within-budget completion.
• Ensure projects comply with safety, regulatory, and hospital standards, and meet functional and aesthetic requirements.
• Monitor the look and feel of the facility, ensuring that repairs and maintenance support a positive patient and staff experience.
• Track and record costs associated with repairs and services, providing reports to support budgeting and cost analysis.
• Manage relationships with external contractors, ensuring work quality, safety, and alignment with hospital standards.
• Develop and maintain service contracts, reviewing vendor performance regularly and addressing issues promptly.
• Identify cost-saving opportunities in repair and maintenance without compromising quality or safety.
• Lead, train, and supervise a skilled team of maintenance staff, promoting a culture of safety, accountability, and excellence.
• Track KPIs such as response times for repairs, compliance with safety standards, and budget adherence, reporting on performance to senior management.
• Provide monthly reports detailing maintenance activity, costs, and areas for improvement.
• Any other duty as assigned by your supervisor in line with the job description.

Person Specification

• Diploma in Engineering, Facilities Management, Construction, or a related field.
• Strong knowledge of building systems, OSH standards & safety regulations.
• Minimum of 3 years in facilities management, with at least 1 year in a healthcare  
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

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Job Objective/Purpose

• Provision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards..

Key Responsibilities

• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Initiate and maintain proper management and treatment of patients
• Appropriate and early consultation and referral of patients to specialists.
• Daily updates of the patients progress to the patient and the next of kin.
• Facilitates patient admissions, necessary consents and discharges.
• Undertake clinical procedures per training.
• Conducting CMEs and research.
• Participate in morbidity and mortality meetings as required.
• Participation in incident reporting, root cause analysis and Quality Improvement Plan
• To champion evidence based practice and continuous skill improvement
• Rotation in various departments as and when required
• Review of medical reports and provision of patient updates to insurance companies when required
• Participation in daily/weekly/monthly department meetings as required.
• Conduct timely ward rounds and patient reviews when required.
• Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the OPD/Hospital Manager.
• Maintain a positive work attitude and foster team work.
• Maintain patient privacy and confidentiality at all times.
• Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth;
• Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.
• Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.

Person Specification

• A medical degree, a Diploma in A&E will be an added advantage. Family Physicians are encouraged to apply.
• A valid Kenya Medical Practitioners’ and Dentists Council Licence (KMPDC)
• Updated BLS, ACLS/ATLS certificate
• 3 years’ experience
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented

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Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures, and standards.

Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
  • Offering quality care to patients and ensuring good working relationship with our stakeholders
  • Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorisations and documentation has been done.
• Ensure that Avenue corporate governance policies are adhered to. 
  • Prevent, detect and report any fraud or criminal activity
  • Liaise with the Nurse in charge to fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Supervise patient attendants as per their job description
• Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Appraise the next of kin on patient’s goals of care
• Ensure recording and safe keeping of patient’s valuables
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Educate patients and family on issues relevant to their health
• Prioritization of patient needs in a documented nursing care plan.
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly A checklist should be kept and updated on the 1st and 16th of every month, and as needed.
• Update doctors/consultants on patient’s progress and any  critical values as soon as they are available
• Perform all invasive nursing procedures under aseptic technique
• Enter unit specific data daily and promptly
• Ensure all the relevant consultants have explained procedures and have obtained consent
• Complete official checklists for all patients prior to procedures(theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
•  Drug administration;
  • Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
  • Keep D.D.A. drugs safe and drug register properly per unit requirements
  • Refund all unused drugs immediately
  • Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
  • professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Client satisfaction (patient, consultants and others)-  ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved issues to the Unit Manager and demonstrate follow-up and improvement.
• Any other duty as assigned by your immediate supervisor in line with the job description

Person Specification

• Diploma/ Bachelor of Science in Nursing 
• Higher Diploma in Neonatal / Pediatric Critical Care Nursing (NICU/PICU) is a must have
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• Minimum 2 years’ experience as a  NICU/PICU Nurse
• Excellent interpersonal and communication skills as well as attention to detail, results oriented and reliable 

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Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Maintaining Theatre list
  • Correctly book patients for surgical procedures 
  • Ensure surgeon / anaesthetist are informed of bookings or changes in time
• Receiving Patients 
  • Checks completeness of theatre checklist and act appropriately
  • Carry out a Pre-Operative Assessment
  • Appropriately explain the nature of the procedure / operation to the patient
  • Ensure all X-rays, Scans, Investigations and Bloods are available
  • Obtains correct consent for operations and general anaesthesia for day cases
  • Prepares and avails patient in time for operation with all reports for day cases
• Operating Room Management 
  • Accounting for all the pieces of equipment, especially after the operation. 
  • Getting and opening packs required 
  • Ensures that the packs remain sterile and that the operating room environment is contamination free
• Post-Operation
  • Accurately assesses patient after operation, documents clinical observations & findings
  • Consults and advises surgeon / anaesthetist immediately if abnormalities are noted
  • Effectively hands over the patient to recovery / ward nurse
• Drug Administration
  • Ensure all required drugs/supplies are available
  • Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Ensure all treatment sheets have patients biodata including information on drug allergies.
  • Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
  • Ensures all the items used by patients are billed accurately 
  • Ensures crash cart and emergency equipment are checked as required by the hospital standards
• Equipment
  • Ensures that the Operating Room is well stocked with the required surgical instruments
  • Keep regular inventory of equipment
  • Keep all necessary packs and instruments organized for easy use during each procedure
• Infection - Control
  • Ensure proper disposal of medical waste
  • Ensure medical equipment are disinfected before next use
  • Ensure proper disinfectants are used
  • Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) 
• Ensure all the relevant consultants have explained procedures and have obtained consent
• Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Participate in emergency response
• Ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved issues to the incharge and demonstrate follow-up and improvement.
• Any other duty as assigned by your immediate supervisor in line with the job description

Person Specification

• A higher diploma in Nursing/Bachelor of Science in Nursing 
• Higher Diploma in Perioperative Nursing is a must have   
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• 2 years’ experience in nursing
• Excellent interpersonal and communication skills with attention to detail and results oriented

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Job Objective/Purpose

• The Transport Coordinator will lead, manage, and optimize all transport services, ensuring timely, safe, and reliable operations.

 Key Responsibilities

• Oversee and manage all hospital transport operations, including emergency and ambulance services, ensuring 24/7 readiness and swift response times.
• Supervise outsourced courier services and ensure consistent quality and efficiency.
• Manage the dispatch desk to ensure efficient coordination of transport requests, vehicle allocation, and timely service for patient and document transport.
• Oversee routine maintenance and servicing of all transport vehicles and motorbikes, ensuring high uptime and reliability.
• Conduct regular training sessions focused on safety, patient handling, and emergency protocols.
• Ensure that the department is run according to Avenue's laid down procedures and protocols. 
• Develop and manage the transport department budget, tracking expenses, and identifying cost-effective solutions.
• Monitor fuel consumption, vehicle usage, and cost trends to optimize resources and allocate budgets effectively.
• Ensure all vehicles are fully equipped, stocked, and maintained to the highest safety standards.
• Organizes renewal of all road licenses and insurance before expiry.
• Establish and maintain service level agreements (SLAs) and address any service issues promptly.
• Uphold high standards for transport operations, ensuring compliance with healthcare regulations and safety protocols.
• Work closely with Quality and Compliance teams to maintain regulatory standards across all transport services.
• Ensure that all logbooks - mileage, record of trips are completed by each driver
• Ensure that drivers get copies of approved transport requisition forms for staff transport requests and that they carry only authorized passengers.
• Ensure that fuel consumption is monitored and any discrepancies (drastic increase or reduction) per vehicle are explained.
• Ensure that all incidents - delays, mechanical problems; accidents etc. are immediately reported and takes appropriate action to rectify or solve the problem
• Ensure that vehicle use (especially at night and on weekends) is monitored using the Fleet Tracking system and any misuse or suspected misuse is dealt with immediately per laid out procedures. 
• Always maintain client and patient privacy and confidentiality
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Diploma/degree in Logistics, Transportation Management, or a related field.
• Valid driver’s License, C1 and above. 
• Minimum of 2 years in transport/logistics management, with at least 1 year in a healthcare or high-priority setting 
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus