Vacancies at Britam

Job Purpose:

To provide strategic financial leadership and oversight across all aspects of the company’s financial operations. This includes financial planning and analysis, statutory and regulatory reporting, capital and investment management, reinsurance accounting, actuarial collaboration and risk management. 

The CFO ensures the company’s financial sustainability, regulatory compliance and operational efficiency, while supporting profitable growth, maintaining strong internal controls and advising the CEO and Board on financial strategies that drive long-term value for shareholders. The role will report to the Chief Executive Officer and Britam Holdings Plc Finance and Strategy Director

Key Responsibilities:

• Oversee timely and accurate preparation of statutory, regulatory, and management reports in compliance with IFRS and internal frameworks.
• Lead the development of strategy, annual budgets, business plans and forecasts, including variance analysis to drive alignment with strategic goals.
• Analyzing and forecasting critical financial performance indicators such as cash flow, cost controls and actual figures against budgets / targets and conveying these analyses to the CEO, the Board Committee and recommend on corrective actions where needed
• Manage relationships with regulators, external auditors and tax authorities, ensuring smooth audits, inspections and compliance engagements.
• Develop, implement, and enforce finance policies, procedures, and internal controls to safeguard assets and ensure accuracy in financial reporting
• Ensure full compliance with tax laws, regulatory requirements, and financial reporting standards, and coordinate timely tax filings and payments.
• Optimize investment of excess funds and manage relationships with financial institutions
• Develop and oversee company-wide financial and operational risk management frameworks, and ensure timely closure of audit and risk issues.
• Safeguard the integrity of the general ledger, trial balance and reconciliations through effective controls and oversight.
• Monitor receivables, enforce credit policies, and take action to improve collection performance.
• Oversee the effectiveness of financial systems and support continuous improvement of budgeting, reporting, and analysis tools.
• Partner with functional leaders to ensure financial strategies are aligned with operational priorities and data-driven decision-making.
• Support business development initiatives by providing financial modelling, evaluating new markets, products, partnerships and ensuring commercial viability of growth opportunities.
• Oversee fixed asset management, including accounting, controls, and reporting.
• Mentor, coach and develop the finance team to build high-performing talent pipelines and ensure succession readiness.
• Provide the CEO and Board with forward-looking financial insights, forecasts, and strategic recommendations to guide business growth.
• Exercise authority in line with the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required

Qualifications and Experience:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field. Actuarial Science will be an added advantage.
• Professional certification such as CPA (K), ACCA, CFA or equivalent is mandatory. Must be a Member of Institute of Certified Public Accountants or equivalent
• A Master’s degree in Finance, Accounting, Business Administration, or a related field is an added advantage
• 10+ years of progressive experience in finance, with at least 5 years in a senior leadership role (preferably within the insurance or financial services sector).
• Proven experience in financial reporting under IFRS, regulatory reporting, and statutory compliance.
• Demonstrated expertise in budgeting, forecasting, investment management, and strategic financial planning.
• Experience working in a fast-growing environment
• Strong background in insurance finance operations, including reinsurance accounting, claims reserves, and actuarial collaboration
• Ability to analyze financial data and prepare financial reports, statements, and projections
• Experience in managing external audits, regulatory inspections, and risk & control environments.
• Hands-on experience with ERP systems and financial reporting tools (e.g., SAP, Oracle, Hyperion).
• Excellent team leadership skills, communication, organization and presentation skills

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Job Purpose:

The Chief Operations Officer will be accountable for Overseeing the technical and non-technical operations supporting General Insurance Business with a core mandate to drive a robust underwriting and claims function to drive growth in underwriting profitability.
The role holder will also be responsible for setting and driving strategic direction and providing executive leadership and management to the business operations, focusing on ensuring the department's performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The role will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization’s business goals and objectives.

Key responsibilities:

• Oversee compliance with underwriting and claims guidelines and reinsurance treaty provisions in underwriting and claims.
• Oversee compliance with administration mandates for pension customers.
• Oversee the administration of treaty and facultative treaties including specialty risk structuring/pricing negotiations.
• Collaborate with IT and Customer Experience team to drive seamless customer experience.
• Collaborate with BD team in retention of customers/intermediaries.
• Collaborate with BD in specialty risk structuring/sales.
• Ensures inter-departmental coordination for business and operational efficiency.
• Leading and executing the operational strategy of the business by establishing and enforcing organizational goals, policies and operating procedures.
• Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
• Ensure operational efficiency in Claims, Underwriting, Reinsurance, Group Life, Pension and AMC operations departments in accordance with established SLAs.
• Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings.
• Defines annual operating budget for  Operations and ensures unit operates at or below budget.
• Manage key relationships with clients, intermediaries and service providers in the market by ensuring that service to customers and producers meets their expectations.
• Provide effective leadership and direction to the various departmental heads. Managing and developing the team of Claims and Underwriting specialists.
• Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability across all products.
• Driving process mapping and restructuring to obtain optimal operations with a clear bias for cost containment and fraud management. Identifies and implements on-going improvement initiatives to improve performance for Operations.
• Oversee and give technical guidance on all complex and large risks - both underwriting and claims.
• Evaluate reinsurance data and recommend changes where applicable to ensure a robust and optimal reinsurance program - Kenya and the Group. 
• Review facultative placements, fronting, and special acceptance -waivers to ensure no expenditure.
• Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks.  

Knowledge, experience and qualifications required:

• Bachelors’ degree in a business related filed.
• Masters’ degree is an added advantage.
• Professional qualification in Insurance (FIA/ SOA/ ACII/FLMI/AIIK).
• 7-10 years’ experience in the insurance industry 3-4 of which must be in a senior management.
• Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).  
• Extensive experience in ensuring operational risks are identified and managed.
• Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management 
• A deep understanding of leveraging data, technology and processes to standardize and automate operations, reducing turn-around times on all key business processes. 
• A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.